Blue Screen of Death while trying to sync Shuffle 2nd gen :(

Question

Level 1

0 points

Blue Screen of Death while trying to sync Shuffle 2nd gen :(

It seems that the new shuffle has some incompatibility issues with other software (or not tested this way), because BSD occurs only at my home computer, but works normally at work.

I have a dump - so I'll try to figure out what happens.

Have somebody the same behaviour?
Some ideas?

iPod Shuffle 2nd + iTunes 7.0.2, Windows XP Pro

Posted on Dec 5, 2006 2:58 AM

Reply

Answer 1

Dec 5, 2006 3:33 AM in response to akuzmin

I have the same problem! That's why I started searching the forums. I am also getting a message that my iPod neds to be reformatted to use with windows every time I plug it into my laptop... even if I haven't used the iPod since the last time I unplugged it!!!
Anyone else? Any suggestions?

Reply

Answer 2

akuzmin Author

Level 1

0 points

Dec 5, 2006 4:42 AM in response to yeahpoonyoja

Sorry yahpoonyoja, but your problem is a bit different - my HOST computer crashes, not iPod.

Reply

Answer 3

Roy B

Level 3

570 points

Dec 5, 2006 6:23 PM in response to akuzmin

You can send me the minidump. Please make sure to include a link to this thread, the username you are using in the thread, and the versions of iTunes and Windows you are running.

Reply

Answer 4

akuzmin Author

Level 1

0 points

Dec 6, 2006 12:32 AM in response to Roy B

I've sent you an e-mail with detailed information...
Looking forward for your help!

Reply

Answer 5

Roy B

Level 3

570 points

Dec 6, 2006 9:32 AM in response to akuzmin

Hello,

I actually need a minidump file. Here's how to get that:

1. Right-click on My Computer (from the Start menu) and click Properties.
2. Select the "Advanced" tab.
3. Click the Settings button in the Startup and Recovery section.
4. Choose "Small memory dump" from the popup.
5. Reproduce the BSOD.
6. After rebooting, locate the minidump file. It should be in C:\WINDOWS\Minidump" and is called something like Mini<number>-<number>.dmp.

Reply

Answer 6

Dec 6, 2006 9:58 AM in response to akuzmin

i must not have explained myself well... my host computer does crash when I try to sync my iPod (blue screen of death). BUT... in addition to that problem, I continue to get a message that my iPod needs to be reformatted to use with windows.

Reply

Answer 7

akuzmin Author

Level 1

0 points

Dec 6, 2006 12:50 PM in response to yeahpoonyoja

I had exactly the same behaviour - I uninstall "USB Mass storage device" at all (you can do it by clicking "Safely Remove Hardware" icon at system tray -> Properties -> Driver-> Uninstall) and install it again automatically after re-plug-in iPod (Found New Hardware Wizard). It solved the problem.

May be it will help also to you.

Reply

Answer 8

Dec 6, 2006 1:03 PM in response to yeahpoonyoja

BSOD's normally do mess up an iPod when the connection is interrupted mid-flow.

It is good practice to reformat after having a BSOD episode, you would be liable to find problems with your library at a later stage at an incredibly inconvenient stage otherwise.

I lost my rag with Windows....

Reply

Answer 9

akuzmin Author

Level 1

0 points

Dec 8, 2006 11:44 AM in response to Roy B

Hello Roy,

I uninstalled PGP and Acronis software - there is no any more BSOD. Any way I have the old full dump (300Mb). Do you need it?

Alexander.

Reply