iPad won't connect to wifi anymore

Question

Level 1

10 points

iPad won't connect to wifi anymore

I have an iPad air and the WIFI can't connect all of a sudden. Today I was using it at my hotel and WIFI was working ok. I took the plane home and used Airplane Mode on and WiFi on (streaming movies) and it worked fine. When I got home, it tried connecting to my Airport Time Capsule but the wheel kept spinning without ever connecting. That router is in bridge mode with another router. The iPad can't connect to that router either. My other devices (iPhones, other iPads, MacBook) all connect fine.

I tried resetting network settings.. all settings... restarting the iPad.. restarting the router... no luck. When I open the AirPort Utility from my Macbook, I can see that my iPad's hardware address connected as a client... but it never gets an IP address assigned. All other devices get an IP address.

Any ideas?

iPad 2 Wi-Fi, iOS 9.3.2

Posted on Jun 18, 2016 8:02 PM

Reply

Answer 1

Jun 19, 2016 7:30 AM in response to smizera

Hello smizer,

Try troubleshooting your iPad by following these instructions If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support

IF none of them work try restoring your iPad I tunes with a fresh reinstall and see if that fixes the issues

Reply

Answer 2

elcpu

Level 7

31,481 points

Jun 19, 2016 9:38 AM in response to smizera

Below is a User Tip about Wi-Fi issues. Suggest starting from the top and working down. Maybe one of them will help.

1) Perform a Forced Restart: Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears. Allow device to restart.

2) Reset Network Settings: Settings > General > Reset > Reset Network Settings. Rejoin the Network again.

3) Reboot Router/Modem: Unplug from power for 2 minutes and plug again. Update Router Firmware (check manufacturer’s support website for a newer FW). Also try different bands (2.4 GHz and 5 GHz) and different bandwidths (20 MHz recommended for the 2.4 band).

4) Change to Google's DNS: Settings > Wi-Fi > Click on the Network, Delete all numbers under DNS and enter 8.8.8.8 or alternatively 8.8.4.4

5) Disable device prioritization on the router if this feature is available. Also disable any VPN apps and test Wi-Fi again.

6) Determine if other Wi-Fi devices on network are working well (other iOS devices, Macs, PCs).

7) Try device at another Network, i.e., neighbors’, public coffee house, etc.

8) Backup and Restore the Device using iTunes (ask for additional for details if desired).

https://support.apple.com/en-us/HT201252

9) Go to an Apple Store for hardware evaluation.

User Tip: https://discussions.apple.com/docs/DOC-9892

Reply

Answer 3

smizera Author

Level 1

10 points

Jun 20, 2016 5:45 AM in response to elcpu

I tried all those things and I'm still unable to connect. I will need to get this checked/repaired by Apple and I will let you know what the issue is. Probably hardware, I'm expecting

Reply

Answer 4

elcpu

Level 7

31,481 points

Jun 20, 2016 7:14 AM in response to smizera

Yes, that is likely the cause at this point. Good luck.

Reply

Answer 5

Vero-D

Level 1

9 points

Dec 27, 2016 11:34 AM in response to smizera

Hi smizera,

My mom is having the exact same problem with her iPad 2. We took it to the apple store, they say everything was OK. The iPad will connect to any other WIFI and mobile data, but not to our home WIFI network. Did you find a solution for it?

Thanks in advance,

Vero-D

Reply