I recently bought an Apple Watch from CEX

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Level 1

4 points

I recently bought an Apple Watch from CEX

I recently bought an Apple Watch from CEX and the previous owner forgot to unpair the watch with his Iphone, I obviously have nom way of contacting him because I don't who he is. What do I do?

Apple Watch, iOS 9.3.2

Posted on Jun 19, 2016 9:26 AM

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Answer 1

Jonathan UK

Level 10

164,297 points

Jun 19, 2016 9:33 AM in response to rjgry

Hi

You are describing Activation Lock, which prevents unauthorised use of Apple Watch if it is lost or stolen.

To be able to pair the watch to your own iPhone, you would need the previous owner to either:

Enter their Apple ID and password on your device, or;
Turn the feature off via https://www.icloud.com/ by signing in with their Apple ID > Settings > My Devices > Click on Apple Watch > Click on the "X" > click on Remove.

If CeX cannot arrange for the previous owner to turn off Activation Lock, you should return the watch to CeX for a refund or exchange.

You will not otherwise be able to use the watch (there is no way around this security feature).

More information:

About Activation Lock on your Apple Watch - Apple Support

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