navhoot

Q: Can't Download Yosemite (purchased Sept 2015) from App Store

Hi,

 

I did a fresh install of Snow Leopard on my macbook pro. Now I'm trying to update to Yosemite. Both Mountain Lion and Yosemite show up in the purchased section of the App Store; however, I can't download either of them.


I did some searching online and people have said that they are able to download them no problem, even though El Capitan is out. I click the download button, and it starts to think, but then the button re-activates so I can click it again (to which nothing happens again). Any thoughts?

VIN, MacBook Pro (13-inch Mid 2010)

Posted on Jun 19, 2016 2:57 PM

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Q: Can't Download Yosemite (purchased Sept 2015) from App Store

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  • by theratter,

    theratter theratter Jun 19, 2016 3:02 PM in response to navhoot
    Level 4 (3,907 points)
    Desktops
    Jun 19, 2016 3:02 PM in response to navhoot

    Are you doing this from a computer running Snow Leopard? Do you have any other disk or volume that has Yosemite installed on it? Can you download El Capitan?

  • by navhoot,

    navhoot navhoot Jun 19, 2016 3:43 PM in response to theratter
    Level 1 (8 points)
    Mac OS X
    Jun 19, 2016 3:43 PM in response to theratter

    YYes, I am running Snow leopard which I installed from my recovery CD. I don't have any other machines with Yosemite on it unfortunately. My old hard drive does have Yosemite actually but i replaced it with this one (dont have a way to access  without reinstalling it in just MacBook Pro. And I don't want to update to El Capitan just yet because of program compatibility issues that my friends have been having.

  • by theratter,

    theratter theratter Jun 19, 2016 4:17 PM in response to navhoot
    Level 4 (3,907 points)
    Desktops
    Jun 19, 2016 4:17 PM in response to navhoot

    When you access the App Store I assume you have Snow Leopard updated to 10.6.8. When you click on the Purchases page you see your prior download of Yosemite listed. To the right should be an Install or Download button. When you click on it exactly what happens? Are there any error dialogs and, if so, what do they say?

  • by navhoot,

    navhoot navhoot Jun 19, 2016 9:16 PM in response to theratter
    Level 1 (8 points)
    Mac OS X
    Jun 19, 2016 9:16 PM in response to theratter

    There's a "Download" button. When I press it, it pushes in and de-activates, but then doesn't do anything. I then switch pages and then switch back to "Purchases" to see that the Download button is activated again and I try clicking it again. I left my computer for a while this time and then it showed an icon in my Dock that the download was paused. I'm going to reboot and try again. Maybe I clicked it too many times and it actually was downloading in the background (without any progress bar or anything).

  • by theratter,

    theratter theratter Jun 19, 2016 10:24 PM in response to navhoot
    Level 4 (3,907 points)
    Desktops
    Jun 19, 2016 10:24 PM in response to navhoot

    Be sure you partitioned the disk using GUID and formatted it Mac OS Extended, Journaled. Here's someone's solution for a similar problem with El Capitan:

     

    [From a reply by quizhelper (to staceybeee)}

     

    Greetings staceybeee,

     

    I'm sorry to hear that you're having an issue with downloading OS X El Capitan. I was actually able to resolve this issue.

     

    I opened up the console and received an error command about a file being found in /var/folders/rz/XXXXX-XXXXXX/C/com.apple.appstore/

     

    I opened up Finder > Go > Go to Folder and typed in /var/folders/ and went into RZ went into the file name which was replaced by X and I took that com.apple.appstore folder and pushed it into the trash can. I was immediately able to use the App Store and download OS X El Capitan.

     

    You might see if it can help you. You may wish to Report a problem with item purchased from iTunes Store, App Store, or iBooks Store. Be sure you have no other OS X installer file on your disk. If you do then drag it to the Trash (don't Empty it, though.) Quit the App Store if it is open, then restart it and try again.

     

    Another thing you can try is to repair the disk drive and permissions:

     

    Repair the Hard Drive and Permissions

     

    Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After Disk Utility loads select the out-dented entry (mfgr.'s ID and disk size) from the the left side list.  In the Disk Utility status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (S.M.A.R.T. status is not reported on external Firewire or USB disks.) If the disk is "Verified" then select your OS X volume from the list on the left (indented entry, usually Macintosh HD,) click on the First Aid tab, then click on the Repair Disk button. If Disk Utility reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait for the process to finish, then quit Disk Utility and return to the installer.

     

    If Disk Utility reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.


    [Permission to use part or all of the above has been granted by Kappy, exclusively, to theratter.]

  • by Eric Root,

    Eric Root Eric Root Jun 20, 2016 8:22 AM in response to navhoot
    Level 9 (71,274 points)
    iTunes
    Jun 20, 2016 8:22 AM in response to navhoot

    Try resetting the App Store and Clearing Cookies.

     

    Reset       Learned from Old Toad

     

    Resume Interrupted Downloads