Q: mail stopped working completely June 2016sometime after last el capitan update

Question

sheski

Level 1 (4 points)

Mac OS X

Q: mail stopped working completely June 2016sometime after last el capitan update

For about a month 'mail' has been acting up a bit needing to be forced quit or taking a while to load, but sometime last week (06/08 --06/14), it has stopped working completely. It tries to open, but never makes it as far as opening a window let alone receiving mail and then it just goes non-responsive so that I need to use the force quit on it. below is the first portion of the report that it generates; does anyone know how to read this and tell me if there is something I can do to fix it?

Date/Time: 2016-06-19 17:40:39 -0400

OS Version: Mac OS X 10.11.5 (Build 15F34)

Architecture: x86_64

Report Version: 22

Command: Mail

Path: /Applications/Mail.app/Contents/MacOS/Mail

Version: 9.3 (3124)

Build Version: 2

Project Name: Mail

Source Version: 3124000000000000

Parent: launchd [1]

PID: 11617

Event: hang

Duration: 2.40s (process was unresponsive for 55 seconds before sampling)

Steps: 24 (100ms sampling interval)

Hardware model: iMac10,1

Active cpus: 2

Fan speed: 998 rpm

--------------------------------------------------

Timeline format: stacks are sorted chronologically

Use -i and -heavy to re-report with count sorting

--------------------------------------------------

Heaviest stack for the main thread of the target process:

24 start + 1 (libdyld.dylib + 13741) [0x7fff88e405ad]

24 NSApplicationMain + 1176 (AppKit + 25448) [0x7fff8b1a9368]

24 -[NSApplication run] + 682 (AppKit + 249216) [0x7fff8b1dfd80]

24 -[NSApplication _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 454 (AppKit + 295462) [0x7fff8b1eb226]

24 _DPSNextEvent + 2245 (AppKit + 299664) [0x7fff8b1ec290]

24 AEProcessAppleEvent + 55 (HIToolbox + 264953) [0x7fff9cf7faf9]

24 aeProcessAppleEvent + 288 (AE + 32516) [0x7fff9500bf04]

24 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 31 (AE + 32744) [0x7fff9500bfe8]

24 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 531 (AE + 33377) [0x7fff9500c261]

24 _NSAppleEventManagerGenericHandler + 102 (Foundation + 349607) [0x7fff8a06f5a7]

24 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 290 (Foundation + 349997) [0x7fff8a06f72d]

24 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 250 (AppKit + 317507) [0x7fff8b1f0843]

24 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 557 (AppKit + 318873) [0x7fff8b1f0d99]

24 -[NSApplication _sendFinishLaunchingNotification] + 203 (AppKit + 1650879) [0x7fff8b3360bf]

24 -[NSApplication _postDidFinishNotification] + 297 (AppKit + 1651541) [0x7fff8b336355]

24 -[NSNotificationCenter postNotificationName:object:userInfo:] + 66 (Foundation + 29050) [0x7fff8a02117a]

24 _CFXNotificationPost + 693 (CoreFoundation + 378933) [0x7fff8d96e835]

24 -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 1922 (CoreFoundation + 382434) [0x7fff8d96f5e2]

24 ___CFXNotificationPost_block_invoke + 50 (CoreFoundation + 657458) [0x7fff8d9b2832]

24 _CFXRegistrationPost + 407 (CoreFoundation + 658119) [0x7fff8d9b2ac7]

24 ___CFXRegistrationPost_block_invoke + 63 (CoreFoundation + 658255) [0x7fff8d9b2b4f]

24 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12 (CoreFoundation + 658364) [0x7fff8d9b2bbc]

24 ??? (Mail + 14472) [0x10abda888]

24 ??? (Mail + 1778073) [0x10ad89199]

24 -[NSNotificationCenter postNotificationName:object:userInfo:] + 66 (Foundation + 29050) [0x7fff8a02117a]

24 _CFXNotificationPost + 693 (CoreFoundation + 378933) [0x7fff8d96e835]

24 -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 1922 (CoreFoundation + 382434) [0x7fff8d96f5e2]

24 ___CFXNotificationPost_block_invoke + 50 (CoreFoundation + 657458) [0x7fff8d9b2832]

24 _CFXRegistrationPost + 407 (CoreFoundation + 658119) [0x7fff8d9b2ac7]

24 ___CFXRegistrationPost_block_invoke + 63 (CoreFoundation + 658255) [0x7fff8d9b2b4f]

24 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12 (CoreFoundation + 658364) [0x7fff8d9b2bbc]

24 ??? (Mail + 48210) [0x10abe2c52]

24 ??? (Mail + 50656) [0x10abe35e0]

24 ??? (Mail + 51951) [0x10abe3aef]

24 -[NSViewController view] + 30 (AppKit + 596241) [0x7fff8b234911]

24 -[NSViewController _loadViewIfRequired] + 352 (AppKit + 596667) [0x7fff8b234abb]

24 -[NSViewController _sendViewDidLoad] + 97 (AppKit + 634321) [0x7fff8b23ddd1]

24 -[NSSplitViewController viewDidLoad] + 170 (AppKit + 665625) [0x7fff8b245819]

24 -[NSSplitViewController _setupSplitView] + 414 (AppKit + 666628) [0x7fff8b245c04]

24 -[_NSSplitViewItemViewWrapper setSplitViewItem:] + 302 (AppKit + 667703) [0x7fff8b246037]

24 -[NSObject(NSKeyValueBindingCreation) bind:toObject:withKeyPath:options:] + 758 (AppKit + 669537) [0x7fff8b246761]

24 -[NSObjectParameterBinder _updateObject:observedController:observedKeyPath:context:] + 1498 (AppKit + 703248) [0x7fff8b24eb10]

24 -[NSObject(NSKeyValueCoding) setValue:forKey:] + 424 (Foundation + 344852) [0x7fff8a06e314]

24 -[_NSSplitViewItemViewWrapper wrapView] + 95 (AppKit + 707500) [0x7fff8b24fbac]

24 -[NSViewController view] + 30 (AppKit + 596241) [0x7fff8b234911]

24 -[NSViewController _loadViewIfRequired] + 75 (AppKit + 596390) [0x7fff8b2349a6]

24 -[NSViewController loadView] + 270 (AppKit + 1197196) [0x7fff8b2c748c]

24 -[NSNib _instantiateWithOwner:options:topLevelObjects:] + 143 (AppKit + 1200631) [0x7fff8b2c81f7]

24 -[NSNib _instantiateNibWithExternalNameTable:options:] + 677 (AppKit + 1201575) [0x7fff8b2c85a7]

24 -[NSIBObjectData nibInstantiateWithOwner:options:topLevelObjects:] + 1192 (AppKit + 85547) [0x7fff8b1b7e2b]

24 -[NSSet makeObjectsPerformSelector:] + 223 (CoreFoundation + 572655) [0x7fff8d99dcef]

24 ??? (Mail + 105617) [0x10abf0c91]

24 -[NSOutlineView expandItem:expandChildren:] + 257 (AppKit + 2349933) [0x7fff8b3e0b6d]

24 -[NSOutlineView _batchExpandItemsWithItemEntries:expandChildren:] + 470 (AppKit + 2350730) [0x7fff8b3e0e8a]

24 -[NSTableRowData _doWorkAfterEndUpdates] + 82 (AppKit + 1391935) [0x7fff8b2f6d3f]

24 -[NSTableRowData _updateVisibleViewsBasedOnUpdateItemsAnimated] + 241 (AppKit + 2358725) [0x7fff8b3e2dc5]

24 -[NSTableRowData _updateVisibleViewsBasedOnUpdateItems] + 3573 (AppKit + 2362580) [0x7fff8b3e3cd4]

24 -[NSTableRowData _addRowViewForVisibleRow:withPriorView:] + 416 (AppKit + 1444103) [0x7fff8b303907]

24 -[NSTableRowData _initializeRowView:atRow:] + 390 (AppKit + 1450407) [0x7fff8b3051a7]

24 -[NSTableRowData _addViewsToRowView:atRow:] + 184 (AppKit + 1456526) [0x7fff8b30698e]

24 -[NSTableRowData _addViewToRowView:atColumn:row:] + 283 (AppKit + 1457205) [0x7fff8b306c35]

24 -[NSTableView(NSTableViewViewBased) makeViewForTableColumn:row:] + 76 (AppKit + 1458716) [0x7fff8b30721c]

24 ??? (Mail + 106644) [0x10abf1094]

24 ??? (Mail + 1905894) [0x10ada84e6]

24 -[NSConcreteMapTable grow] + 617 (Foundation + 111990) [0x7fff8a035576]

24 probeGC + 80 (Foundation + 104135) [0x7fff8a0336c7]

24 -[MFAccount hash] + 24 (Mail + 19166) [0x7fff9decfade]

24 -[MFAccount identifier] + 41 (Mail + 35729) [0x7fff9ded3b91]

24 objc_sync_enter + 25 (libobjc.A.dylib + 49511) [0x7fff907db167]

24 recursive_mutex_tt<false>::lock() + 9 (libobjc.A.dylib + 109463) [0x7fff907e9b97]

24 _pthread_mutex_lock_slow + 300 (libsystem_pthread.dylib + 5621) [0x7fff93a405f5]

24 __psynch_mutexwait + 10 (libsystem_kernel.dylib + 93670) [0x7fff8be68de6]

*24 psynch_mtxcontinue + 0 (pthread + 25357) [0xffffff7f80fb330d]

Process: Mail [11617]

Path: /Applications/Mail.app/Contents/MacOS/Mail

Architecture: x86_64

Parent: launchd [1]

UID: 501

Task size: 10099 pages

Note: Unresponsive for 55 seconds before sampling

Thread 0x1cbcc3 DispatchQueue 1 24 samples (1-24) priority 45 (base 46)

24 start + 1 (libdyld.dylib + 13741) [0x7fff88e405ad] 1-24

24 NSApplicationMain + 1176 (AppKit + 25448) [0x7fff8b1a9368] 1-24

24 -[NSApplication run] + 682 (AppKit + 249216) [0x7fff8b1dfd80] 1-24

24 -[NSApplication _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 454 (AppKit + 295462) [0x7fff8b1eb226] 1-24

24 _DPSNextEvent + 22

iMac 21.5-inch widescreen 1TB hard drive, Mac OS X (10.6.2), 3.06 GHz Intel Duo Core; 4 GB Ram

Posted on Jun 19, 2016 2:50 PM

I have this question too

Q: mail stopped working completely June 2016sometime after last el capitan update

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by Lindsay_B.,

Lindsay_B. Jun 20, 2016 10:28 AM in response to sheski
Community Specialists

Jun 20, 2016 10:28 AM in response to sheski
Hi there, sheski!

Thanks for using the Apple Support Communities! From your post, I'm understanding that the Mail app isn't working as expected; it won't load any messages, and becomes unresponsive shortly after opening. I use email as my primary form of communication throughout the day, so I know it's important to be able to access the Mail app. I have some troubleshooting that may help to get the issue resolved.

Quit the mail app. You may need to force quit if it is unresponsive. Once closed, press and hold the Shift key on your keyboard while reopening the Mail app. Allow the app to open and test to see if it becomes unresponsive again, or if it opens and lets you access your messages.

If that does not get Mail working, restart your Mac. Quit the mail app (again, force quitting if you have to). Then click the Apple  menu in the upper left of the screen, and select "Restart" from the drop down menu. When it boots up again, open the Mail app and test it.

Test in safe mode. You can follow the instructions in the article linked below to boot into safe mode:
Try safe mode if your Mac doesn‘t finish starting up

Even though the title of the article isn't specific to your issue, it's still a good step to take. Safe mode will run a few checks of your system, and disable certain software that may be causing a conflict with your Mail app.

Test in a new user account. Read more about why this is a good step to take, and how to set up and test a new user account, in the article below:
How to test an issue in another user account on your Mac

Reset your System Management Controller (also called the SMC). You can read more about what resetting the SMC will help, and get instructions on how to do it, in the following article:
Reset the System Management Controller (SMC) on your Mac

Have a great day!
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by ManSinha,

ManSinha Jun 20, 2016 10:31 AM in response to Lindsay_B.
Level 6 (10,262 points)

iPhone

Jun 20, 2016 10:31 AM in response to Lindsay_B.

You have not indicated (or may be I missed) the number of mail accounts you have
I would delete each one in sequence if all else fails and see if the error goes away - then re add them back after the test
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by Eric Root,

Eric Root Jun 20, 2016 1:45 PM in response to sheski
Level 9 (74,172 points)

iTunes

Jun 20, 2016 1:45 PM in response to sheski

Do a backup, preferably 2 on 2 separate drives.

Quit Mail.

Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Go to Library/Containers/com.apple.mail. Move the folder com.apple.mail to your desktop. You must move the entire folder, not just the contents.

Restart, re-launch Mail and test. If the problem is solved, recreate any required Mail settings and import any emails you want to save from the folder on the desktop. You can then put the folder in the Trash. If the problem remains, return the folder to where you got it replacing the one that is there.

If that doesn’t solve it repeat the above using Containers/com.apple.MailServiceAgent.

Information learned from Linc Davis. Thanks to leonie for some information contained in this.

Crashes/quits unexpectedly
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Q: mail stopped working completely June 2016sometime after last el capitan update

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by Lindsay_B.,

by ManSinha,

by Eric Root,

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Helpful answers