HT205550: Status icons on Apple Watch

Learn about Status icons on Apple Watch
KristianSandberg

Q: I have never seen the cloud on my watch symbolizing wifi connection.

I have never seen the cloud on my watch symbolizing wifi connection. How do I get it to work when both phone and watch are on the same network?

Posted on Jun 19, 2016 2:10 PM

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Q: I have never seen the cloud on my watch symbolizing wifi connection.

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  • Helpful answers

  • by Jonathan UK,Solvedanswer

    Jonathan UK Jonathan UK Jun 19, 2016 2:25 PM in response to KristianSandberg
    Level 7 (31,646 points)
    Apple Watch
    Jun 19, 2016 2:25 PM in response to KristianSandberg

    Hi Kristian

     

    If your Apple Watch is not connected to your iPhone via Bluetooth, but is within range of a (2.4GHz) Wi-Fi network that your iPhone has connected to before (whilst it was connected to your watch via Bluetooth), then your watch can connect to that network and still offer certain features:

     

     

    To check the connection status of your watch, go to the Settings Glance:

     

    • When viewing the time on your watch, swipe up on the display, then swipe left / right to the Settings Glance.
    • This will state either Connected or Disconnected:
      • If it states Connected and the icon at the upper-right corner is a green phone, then your watch is connected to your iPhone via Bluetooth.
      • If it states Connected and the icon is a green cloud, then your watch is disconnected from your iPhone via Bluetooth, but has instead connected (as a fallback) to a known Wi-Fi network.
      • If it states Disconnected, your watch is disconnected from your iPhone and also is not connected to a Wi-Fi network. The icon at the upper-right corner will be a red phone with a line through it.
    • Swipe down again to return to the watch face.

     

    To test whether your watch is presently able to connect to a compatible known Wi-Fi network as a fallback:

     

    • When within range of that network, turn off Bluetooth on your iPhone.
    • After pausing for a short while, check the connection status of your watch as described above.

     

    More information:

    About Bluetooth and Wi-Fi on Apple Watch - Apple Support

  • by Jonathan UK,Apple recommended

    Jonathan UK Jonathan UK Jun 19, 2016 2:59 PM in response to KristianSandberg
    Level 7 (31,646 points)
    Apple Watch
    Jun 19, 2016 2:59 PM in response to KristianSandberg

    If your watch does not connect to Wi-Fi in the absence of a Bluetooth connection with your iPhone, try these steps:

     

    • Check that the Wi-Fi network is compatible:
      • Apple Watch can connect to 802.11b/g/n 2.4GHz networks.
      • It cannot connect to 5GHz Wi-Fi or to public Wi-Fi networks that require logins, subscriptions or profiles.
    • Make a note of your Wi-Fi network name, the type of encryption that it uses and your Wi-Fi password.
    • With your iPhone connected to the Wi-Fi network and with your watch close by and connected to your iPhone via Bluetooth:
      • On your iPhone, go to: Settings > Wi-Fi.
      • Tap on the "i" icon at the right hand side of your current Wi-Fi connection's entry.
      • On the next screen, tap on Forget This Network - allow a few moments.
      • Then, with a short pause in between, disable and re-enable Wi-Fi using the toggle at the top of the Wi-Fi screen.
    • Reconnect your iPhone to your Wi-Fi network:
      • Ensure that you connect to a 2.4GHz network.
      • If you have a hidden network (ie the network name / SSID is not broadcast), choose to add the network via "Other", then enter the network name, encryption type and password.
    • After your iPhone has reconnected, allow a short time for the information to be shared to your watch.
    • Re-test your watch's ability to connect to the network by following the steps in my previous reply.
  • by KristianSandberg,

    KristianSandberg KristianSandberg Jun 22, 2016 3:15 AM in response to Jonathan UK
    Level 1 (4 points)
    Apple Watch
    Jun 22, 2016 3:15 AM in response to Jonathan UK

    TThank you. This did it!

  • by KristianSandberg,

    KristianSandberg KristianSandberg Jun 22, 2016 3:16 AM in response to Jonathan UK
    Level 1 (4 points)
    Apple Watch
    Jun 22, 2016 3:16 AM in response to Jonathan UK

    I followed your recommendation and it worked!

  • by Jonathan UK,

    Jonathan UK Jonathan UK Jun 22, 2016 3:20 AM in response to KristianSandberg
    Level 7 (31,646 points)
    Apple Watch
    Jun 22, 2016 3:20 AM in response to KristianSandberg

    You're welcome!