dawnieu
Level 1 (4 points)
iPhone

Q: Having trouble transferring data from a previous iPhone to a new iPhone

I got a new iPhone today and realised when I plugged it in to sync it that my previous iPhone didn't fully sync to my computer.  I unplugged it, assuming it would pick up where it left off, synced my old phone and then plugged it back in to restore from my old phone's sync.  Now it doesn't give me the option and just syncs with iTunes.  Is there some way to get my previous phone settings to sync to my new phone?

iPhone SE, iOS 9.3.2

Posted on Jun 19, 2016 7:27 PM

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dawnieu

Q: Having trouble transferring data from a previous iPhone to a new iPhone

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  • by sberman,

    sberman sberman Jun 19, 2016 9:01 PM in response to dawnieu
    Level 8 (40,034 points)
    Jun 19, 2016 9:01 PM in response to dawnieu

    Are you using the same Apple ID and password?

     

    Are you using the same telephone number?

     

    Are you using the same cellular carrier?

     

    Are you using a current version of iTunes (12.4.1)?

     

    If so, you should be able to back up the old iPhone using iTunes, and then set up your new iPhone using that backup.

     

    Transfer content from your previous iOS device to your new iPhone, iPad, or iPod touch - Apple Support

  • by dawnieu,

    dawnieu dawnieu Jun 19, 2016 9:05 PM in response to sberman
    Level 1 (4 points)
    iPhone
    Jun 19, 2016 9:05 PM in response to sberman

    Same password, itunes is current.  New phone number and carrier.  It started to ask me if I wanted to use a previous back up from my old phone, but I realised the old phone hadn't synced properly, so I unplugged the new one before going any further and backed up the old phone.  When I plugged the new phone back in, it just synced with itunes without asking if I wanted to use a backup from the old phone.  Do I now have to restore the new phone in order to use a previous backup from the old phone?  I'm mostly concerned about syncing my "notes". 

  • by sberman,

    sberman sberman Jun 19, 2016 9:11 PM in response to dawnieu
    Level 8 (40,034 points)
    Jun 19, 2016 9:11 PM in response to dawnieu

    dawnieu wrote:

     

    Do I now have to restore the new phone in order to use a previous backup from the old phone?

    "Restore"?  No, I suggest starting over.

     

    If this happened to me, once I completed the backup of the old iPhone, I would do Settings > General > Reset > Erase all content and settings on the new iPhone.  That will start its setup process over from the beginning, as if you just took it out of the box.

     

    dawnieu wrote:

     

    I'm mostly concerned about syncing my "notes". 

    If your notes are stored in iCloud, they are available to you once you sign into iCloud with your Apple ID and password.  The backup is completely irrelevant.

  • by dawnieu,

    dawnieu dawnieu Jun 19, 2016 9:17 PM in response to sberman
    Level 1 (4 points)
    iPhone
    Jun 19, 2016 9:17 PM in response to sberman

    Unfortunately, they're not stored on the icloud, but rather, to 'my device'.  I suspect the only way to transfer them (everything else transferred), is to reset/restore and start from the beginning, which is a bummer.  Thanks for your help! 

  • by sberman,

    sberman sberman Jun 20, 2016 1:38 PM in response to dawnieu
    Level 8 (40,034 points)
    Jun 20, 2016 1:38 PM in response to dawnieu

    dawnieu wrote:

     

    Unfortunately, they're not stored on the icloud, but rather, to 'my device'.

    ("they're" specifically means Notes, I assume.)

     

    You can migrate notes to your new iPhone as follows:

     

    1. Send your notes from your old iPhone to iCloud.  Do this by Settings > iCloud > Notes ="On" on your old iPhone.  This should invite you to transfer your notes to iCloud.
    2. Now do Settings > iCloud > Notes = "On" on your new iPhone.  The notes should appear.

  • by comprarbarato,

    comprarbarato comprarbarato Jun 20, 2016 1:50 PM in response to sberman
    Level 1 (4 points)
    Jun 20, 2016 1:50 PM in response to sberman

    my was the same, probe this last option and it worked, thanks.

  • by dawnieu,

    dawnieu dawnieu Jun 20, 2016 2:40 PM in response to sberman
    Level 1 (4 points)
    iPhone
    Jun 20, 2016 2:40 PM in response to sberman

    I tried this, but didn't get any kind of message asking me to transfer my notes to iCloud.  I've been trying to do it manually (by typing them or texting them to myself), which is a pain.  Is it possible my old phone is just too old?  It's an iPhone 4S, but I haven't been able to update the ios for a while.  I think it's running 8.something.