mateenb
Level 1 (12 points)
Safari

Q: safari crashes (safari web content quit unexpectedly) and kernel panics

Hi,

macbook pro 15" 2014 Getting intermittent safari crashes (safari web content quit unexpectedly) and kernel panics. No particular timing or usage It occurs randomly after few min\hours\days... cannot reproduce while troubleshooting......tried reinstalling OS no help...

MacBook Pro with Retina display, OS X El Capitan (10.11.5)

Posted on Jun 20, 2016 1:06 AM

by mateenb,Solvedanswer
mateenb mateenb
Level 1 (12 points)
Safari
A:

Fix Update:  Logic board replaced. Issue resolved.

Posted on Jul 20, 2016 4:19 AM

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mateenb

Q: safari crashes (safari web content quit unexpectedly) and kernel panics

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  • by dominic23,

    dominic23 dominic23 Jun 20, 2016 2:29 AM in response to mateenb
    Level 8 (41,541 points)
    Mac OS X
    Jun 20, 2016 2:29 AM in response to mateenb

        Please run EtreCheck and post the report here.

     

        http://etresoft.com/etrecheck

     

        Download it, open Downloads folder, click on it to open and select ”Open”.

        “Choose a problem” from the popup menu box and then “Start EtreCheck” in the dialog.

        Click “Share Report” button in the toolbar, select “Copy to Clipboard” .

        Paste it here when you reply.

  • by mateenb,

    mateenb mateenb Jun 20, 2016 3:24 AM in response to dominic23
    Level 1 (12 points)
    Safari
    Jun 20, 2016 3:24 AM in response to dominic23

    EtreCheck version: 2.9.12 (265)

    Report generated 2016-06-20 12:17:58

    Download EtreCheck from https://etrecheck.com

    Runtime 1:29

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

    Click the [Check files] link for help with unknown files.

     

    Problem: Computer is restarting

    Description:

    safari crashes with web content quit unexpectedly error. also getting panic errors..

     

    Hardware Information: ⓘ

        MacBook Pro (Retina, 15-inch, Mid 2014)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Pro - model: MacBookPro11,3

        1 2,5 GHz Intel Core i7 CPU: 4-core

        16 GB RAM Not upgradeable

            BANK 0/DIMM0

                8 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                8 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en0: 802.11 a/b/g/n/ac

        Battery: Health = Normal - Cycle count = 181

     

    Video Information: ⓘ

        Intel Iris Pro

            Color LCD 2880 x 1800

        NVIDIA GeForce GT 750M - VRAM: 2048 MB

     

    System Software: ⓘ

        OS X El Capitan 10.11.5 (15F34) - Time since boot: about 3 hours

     

    Disk Information: ⓘ

        APPLE SSD SM0512F disk0 : (500,28 GB) (Solid State - TRIM: Yes)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            Macintosh HD (disk1) / : 499.05 GB (156.98 GB free)

                Core Storage: disk0s2 499.42 GB Online

     

    USB Information: ⓘ

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

     

    Gatekeeper: ⓘ

        Anywhere

     

    Unknown Files: ⓘ

        /Library/LaunchDaemons/com.filewave.fwVNCServer.plist.bak

            /usr/local/sbin/FileWave.app/Contents/Resources/Vine Server.app/Contents/MacOS/OSXvnc-server -rfbport 20031 -rfbauth /usr/local/etc/.fwVNCServerAuth -SystemServer 0 -alwaysshared -localhost -restartonuserswitch N -UnicodeKeyboard 0 -keyboardLoading N -pressModsForKeys N -EventTap 3 -EventSource 2 -swapButtons -rendezvous N

        One unknown file found. [Check files]

     

    System Launch Agents: ⓘ

        [not loaded]    7 Apple tasks

        [loaded]    162 Apple tasks

        [running]    69 Apple tasks

     

    System Launch Daemons: ⓘ

        [not loaded]    47 Apple tasks

        [loaded]    148 Apple tasks

        [running]    95 Apple tasks

     

    Launch Agents: ⓘ

        [not loaded]    com.adobe.AAM.Updater-1.0.plist (2015-10-30) [Support]

        [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2016-06-20) [Support]

        [running]    com.adobe.AdobeCreativeCloud.plist (2016-06-03) [Support]

        [running]    com.filewave.fwGUI.plist (2015-10-14) [Support]

        [loaded]    com.oracle.java.Java-Updater.plist (2016-06-03) [Support]

        [running]    com.xerox.scan.workcentre6505.ButtonListenerAgent.plist (2015-09-03) [Support]

     

    Launch Daemons: ⓘ

        [running]    com.adobe.ARMDC.Communicator.plist (2016-06-20) [Support]

        [failed]    com.adobe.ARMDC.SMJobBlessHelper.plist (2016-06-20) [Support]

        [running]    com.adobe.adobeupdatedaemon.plist (2016-06-03) [Support]

        [loaded]    com.adobe.agsservice.plist (2016-06-03) [Support]

        [loaded]    com.adobe.fpsaud.plist (2016-06-13) [Support]

        [running]    com.filewave.fwVNCServer.plist (2016-06-20) [Support]

        [running]    com.filewave.fwVNCServer.plist.bak (2016-06-20) [Support]

        [running]    com.filewave.fwcld.plist (2015-10-14) [Support]

        [loaded]    com.microsoft.office.licensingV2.helper.plist (2016-02-12) [Support]

        [loaded]    com.oracle.java.Helper-Tool.plist (2016-06-03) [Support]

     

    User Login Items: ⓘ

        AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Acrobat 2015/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app)

     

    Other Apps: ⓘ

        [running]    com.adobe.CCXProcess.78112

        [running]    com.adobe.acc.AdobeDesktopService.130592.53C48DBF-9DAA-4813-9C13-DFB0C6C2FFA2

        [running]    com.adobe.accmac.76832

        [running]    com.microsoft.Word.65952

        [loaded]    397 Apple tasks

        [running]    208 Apple tasks

     

    Internet Plug-ins: ⓘ

        AdobeExManDetect: AdobeExManDetect 1.1.0.0 - SDK 10.7 (2016-06-03) [Support]

        AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2016-06-16) [Support]

        QuickTime Plugin: 7.7.3 (2016-05-05)

        AdobePDFViewerNPAPI: 15.006.30096 - SDK 10.8 (2016-06-17) [Support]

        Flash Player: 22.0.0.192 - SDK 10.9 (2016-06-17) [Support]

        AdobePDFViewer: 15.006.30096 - SDK 10.8 (2016-06-17) [Support]

        Default Browser: 601 - SDK 10.11 (2016-05-05)

        FlashPlayer-10.6: 22.0.0.192 - SDK 10.9 (2016-06-17) [Support]

        Silverlight: 5.1.41212.0 - SDK 10.6 (2016-06-17) [Support]

        JavaAppletPlugin: Java 8 Update 91 build 14 (2016-06-03) Check version

     

    3rd Party Preference Panes: ⓘ

        Flash Player (2016-06-13) [Support]

        Java (2016-04-01) [Support]

        Xerox WorkCentre 6505 (2015-09-03) [Support]

     

    Time Machine: ⓘ

        Time Machine not configured!

     

    Top Processes by CPU: ⓘ

            11%    mdworker(22)

            11%    DesktopServicesHelper

             6%    WindowServer

             4%    Finder

             3%    kernel_task

     

    Top Processes by Memory: ⓘ

        1.19 GB    kernel_task

        492 MB    softwareupdated

        442 MB    com.apple.WebKit.WebContent(4)

        377 MB    mdworker(19)

        328 MB    WindowServer

     

    Virtual Memory Information: ⓘ

        8.21 GB    Free RAM

        7.78 GB    Used RAM (4.29 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information: ⓘ

        Jun 20, 2016, 08:52:01 AM    ~/Library/Logs/DiagnosticReports/QuickLookSatellite_2016-06-20-085201_[redacted ].crash

            /System/Library/Frameworks/QuickLook.framework/Versions/A/Resources/quicklookd. app/Contents/XPCServices/QuickLookSatellite.xpc/Contents/MacOS/QuickLookSatellit e

        Jun 20, 2016, 08:41:36 AM    Self test - passed

        Jun 17, 2016, 12:59:07 PM    /Library/Logs/DiagnosticReports/Kernel_2016-06-17-125907_[redacted].panic [Details]

        Jun 12, 2016, 08:20:50 PM    /Library/Logs/DiagnosticReports/Kernel_2016-06-12-202050_[redacted].panic [Details]

        Jun 12, 2016, 07:29:10 PM    /Library/Logs/DiagnosticReports/Kernel_2016-06-12-192910_[redacted].panic [Details]

        Jun 10, 2016, 01:55:57 PM    /Library/Logs/DiagnosticReports/Kernel_2016-06-10-135557_[redacted].panic [Details]

        Jun 7, 2016, 09:36:15 PM    /Library/Logs/DiagnosticReports/Kernel_2016-06-07-213615_[redacted].panic [Details]

        Jun 7, 2016, 11:07:43 AM    /Library/Logs/DiagnosticReports/Kernel_2016-06-07-110743_[redacted].panic [Details]

        Jun 7, 2016, 10:37:55 AM    /Library/Logs/DiagnosticReports/Kernel_2016-06-07-103755_[redacted].panic [Details]

  • by dominic23,

    dominic23 dominic23 Jun 20, 2016 4:36 AM in response to mateenb
    Level 8 (41,541 points)
    Mac OS X
    Jun 20, 2016 4:36 AM in response to mateenb

    Is the FileWave application uptodate?

  • by mateenb,

    mateenb mateenb Jun 20, 2016 5:19 AM in response to dominic23
    Level 1 (12 points)
    Safari
    Jun 20, 2016 5:19 AM in response to dominic23

    yes , its installed after the issue occurred.

  • by Eric Root,

    Eric Root Eric Root Jun 20, 2016 6:18 AM in response to mateenb
    Level 9 (70,131 points)
    iTunes
    Jun 20, 2016 6:18 AM in response to mateenb

    Safari/Preferences/Advanced - enable the Develop menu, then go there and Empty Caches. Quit/reopen Safari and test. Then try Safari/History/Show History and delete all history items.  Quit/reopen Safari and test. You can also try try Safari/Clear History…. The down side is it clears all cookies.Doing this may cause some sites to no longer recognize your computer as one that has visited the web site. Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J.  When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder.  Select Library./Caches/com.apple.Safari/Cache.db and move it to the trash.

     

    Go to Safari Preferences/Extensions and turn all extensions off. Test. If okay, turn the extensions on one by one until you figure out what extension is causing the problem.

     

    Safari Corruption       See post by Linc Davis

  • by Linc Davis,

    Linc Davis Linc Davis Jun 20, 2016 10:09 AM in response to mateenb
    Level 10 (207,926 points)
    Applications
    Jun 20, 2016 10:09 AM in response to mateenb

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

    Please launch the Console application in any one of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    In the Console window, select

              DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports

    (not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar.

    There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

    If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

    In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

    Please don’t post other kinds of diagnostic report.

    I know the report is long, maybe several hundred lines. Please post all of it anyway.

    When you post the report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

    If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

  • by macjack,

    macjack macjack Jun 20, 2016 10:36 AM in response to mateenb
    Level 9 (55,682 points)
    Mac OS X
    Jun 20, 2016 10:36 AM in response to mateenb

    Download and run MalwareBytes. Malwarebytes was developed by one of our own colleagues here in ASC. It gets rave reviews and is about the most proven anti-malware software for Mac.

  • by Linc Davis,

    Linc Davis Linc Davis Jun 20, 2016 11:37 AM in response to mateenb
    Level 10 (207,926 points)
    Applications
    Jun 20, 2016 11:37 AM in response to mateenb

    Never use any kind of "anti-virus" or "anti-malware" software on a Mac. That's how you cause problems, not how you solve them. In any case, kernel panics are not caused by malware, so trying to do anything to remove malware would be a waste of time.

  • by macjack,

    macjack macjack Jun 20, 2016 12:40 PM in response to mateenb
    Level 9 (55,682 points)
    Mac OS X
    Jun 20, 2016 12:40 PM in response to mateenb

    MalwareBytes is used by Apple Geniuses at Apple Store Genius Bars, and by Apple Telephone Support agents.

  • by mateenb,

    mateenb mateenb Jun 21, 2016 1:39 AM in response to Linc Davis
    Level 1 (12 points)
    Safari
    Jun 21, 2016 1:39 AM in response to Linc Davis

    here are the logs

    http://pastebin.com/mp2hQubb

  • by Linc Davis,

    Linc Davis Linc Davis Jun 21, 2016 5:38 AM in response to mateenb
    Level 10 (207,926 points)
    Applications
    Jun 21, 2016 5:38 AM in response to mateenb

    That kind of panic can be caused by a hardware fault such as a failing startup drive.

    Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. You may have to leave the machine there for several days.

    Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional—ask if you need guidance.

    If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

    Keep your confidential data secure during hardware repair.

    Apple recommends that you deauthorize a device in the iTunes Store before having it serviced.

    *An SSD doesn't need to be zeroed.

  • by mateenb,

    mateenb mateenb Jun 21, 2016 6:19 AM in response to Linc Davis
    Level 1 (12 points)
    Safari
    Jun 21, 2016 6:19 AM in response to Linc Davis

    update on the issue...i reproduced the panic error once while taking a time machine backup today...Now its gone and may not come for few days...can you look at todays logs too ? is it too pointing at a hardware fault ?

     

    http://pastebin.com/DDiqyzGy

  • by Linc Davis,

    Linc Davis Linc Davis Jun 21, 2016 7:02 AM in response to mateenb
    Level 10 (207,926 points)
    Applications
    Jun 21, 2016 7:02 AM in response to mateenb

    What is the backup device?

  • by mateenb,

    mateenb mateenb Jun 22, 2016 1:17 AM in response to Linc Davis
    Level 1 (12 points)
    Safari
    Jun 22, 2016 1:17 AM in response to Linc Davis

    It's a new WD Elements Portable Hard Drive connected via USB. Error also occurred while connected to other old USB Hard drives as well of other makers...but does not occur every time i am using it or taking a backup ....

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