Hi,
macbook pro 15" 2014 Getting intermittent safari crashes (safari web content quit unexpectedly) and kernel panics. No particular timing or usage It occurs randomly after few min\hours\days... cannot reproduce while troubleshooting......tried reinstalling OS no help...
MacBook Pro with Retina display, OS X El Capitan (10.11.5)
Please run EtreCheck and post the report here.
Download it, open Downloads folder, click on it to open and select ”Open”.
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Paste it here when you reply.
EtreCheck version: 2.9.12 (265)
Report generated 2016-06-20 12:17:58
Download EtreCheck from https://etrecheck.com
Runtime 1:29
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Check files] link for help with unknown files.
Problem: Computer is restarting
Description:
safari crashes with web content quit unexpectedly error. also getting panic errors..
Hardware Information: ⓘ
MacBook Pro (Retina, 15-inch, Mid 2014)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro11,3
1 2,5 GHz Intel Core i7 CPU: 4-core
16 GB RAM Not upgradeable
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 181
Video Information: ⓘ
Intel Iris Pro
Color LCD 2880 x 1800
NVIDIA GeForce GT 750M - VRAM: 2048 MB
System Software: ⓘ
OS X El Capitan 10.11.5 (15F34) - Time since boot: about 3 hours
Disk Information: ⓘ
APPLE SSD SM0512F disk0 : (500,28 GB) (Solid State - TRIM: Yes)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 499.05 GB (156.98 GB free)
Core Storage: disk0s2 499.42 GB Online
USB Information: ⓘ
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Gatekeeper: ⓘ
Anywhere
Unknown Files: ⓘ
/Library/LaunchDaemons/com.filewave.fwVNCServer.plist.bak
/usr/local/sbin/FileWave.app/Contents/Resources/Vine Server.app/Contents/MacOS/OSXvnc-server -rfbport 20031 -rfbauth /usr/local/etc/.fwVNCServerAuth -SystemServer 0 -alwaysshared -localhost -restartonuserswitch N -UnicodeKeyboard 0 -keyboardLoading N -pressModsForKeys N -EventTap 3 -EventSource 2 -swapButtons -rendezvous N
One unknown file found. [Check files]
System Launch Agents: ⓘ
[not loaded] 7 Apple tasks
[loaded] 162 Apple tasks
[running] 69 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 47 Apple tasks
[loaded] 148 Apple tasks
[running] 95 Apple tasks
Launch Agents: ⓘ
[not loaded] com.adobe.AAM.Updater-1.0.plist (2015-10-30) [Support]
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2016-06-20) [Support]
[running] com.adobe.AdobeCreativeCloud.plist (2016-06-03) [Support]
[running] com.filewave.fwGUI.plist (2015-10-14) [Support]
[loaded] com.oracle.java.Java-Updater.plist (2016-06-03) [Support]
[running] com.xerox.scan.workcentre6505.ButtonListenerAgent.plist (2015-09-03) [Support]
Launch Daemons: ⓘ
[running] com.adobe.ARMDC.Communicator.plist (2016-06-20) [Support]
[failed] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-06-20) [Support]
[running] com.adobe.adobeupdatedaemon.plist (2016-06-03) [Support]
[loaded] com.adobe.agsservice.plist (2016-06-03) [Support]
[loaded] com.adobe.fpsaud.plist (2016-06-13) [Support]
[running] com.filewave.fwVNCServer.plist (2016-06-20) [Support]
[running] com.filewave.fwVNCServer.plist.bak (2016-06-20) [Support]
[running] com.filewave.fwcld.plist (2015-10-14) [Support]
[loaded] com.microsoft.office.licensingV2.helper.plist (2016-02-12) [Support]
[loaded] com.oracle.java.Helper-Tool.plist (2016-06-03) [Support]
User Login Items: ⓘ
AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Acrobat 2015/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app)
Other Apps: ⓘ
[running] com.adobe.CCXProcess.78112
[running] com.adobe.acc.AdobeDesktopService.130592.53C48DBF-9DAA-4813-9C13-DFB0C6C2FFA2
[running] com.adobe.accmac.76832
[running] com.microsoft.Word.65952
[loaded] 397 Apple tasks
[running] 208 Apple tasks
Internet Plug-ins: ⓘ
AdobeExManDetect: AdobeExManDetect 1.1.0.0 - SDK 10.7 (2016-06-03) [Support]
AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2016-06-16) [Support]
QuickTime Plugin: 7.7.3 (2016-05-05)
AdobePDFViewerNPAPI: 15.006.30096 - SDK 10.8 (2016-06-17) [Support]
Flash Player: 22.0.0.192 - SDK 10.9 (2016-06-17) [Support]
AdobePDFViewer: 15.006.30096 - SDK 10.8 (2016-06-17) [Support]
Default Browser: 601 - SDK 10.11 (2016-05-05)
FlashPlayer-10.6: 22.0.0.192 - SDK 10.9 (2016-06-17) [Support]
Silverlight: 5.1.41212.0 - SDK 10.6 (2016-06-17) [Support]
JavaAppletPlugin: Java 8 Update 91 build 14 (2016-06-03) Check version
3rd Party Preference Panes: ⓘ
Flash Player (2016-06-13) [Support]
Java (2016-04-01) [Support]
Xerox WorkCentre 6505 (2015-09-03) [Support]
Time Machine: ⓘ
Time Machine not configured!
Top Processes by CPU: ⓘ
11% mdworker(22)
11% DesktopServicesHelper
6% WindowServer
4% Finder
3% kernel_task
Top Processes by Memory: ⓘ
1.19 GB kernel_task
492 MB softwareupdated
442 MB com.apple.WebKit.WebContent(4)
377 MB mdworker(19)
328 MB WindowServer
Virtual Memory Information: ⓘ
8.21 GB Free RAM
7.78 GB Used RAM (4.29 GB Cached)
0 B Swap Used
Diagnostics Information: ⓘ
Jun 20, 2016, 08:52:01 AM ~/Library/Logs/DiagnosticReports/QuickLookSatellite_2016-06-20-085201_[redacted ].crash
/System/Library/Frameworks/QuickLook.framework/Versions/A/Resources/quicklookd. app/Contents/XPCServices/QuickLookSatellite.xpc/Contents/MacOS/QuickLookSatellit e
Jun 20, 2016, 08:41:36 AM Self test - passed
Jun 17, 2016, 12:59:07 PM /Library/Logs/DiagnosticReports/Kernel_2016-06-17-125907_[redacted].panic [Details]
Jun 12, 2016, 08:20:50 PM /Library/Logs/DiagnosticReports/Kernel_2016-06-12-202050_[redacted].panic [Details]
Jun 12, 2016, 07:29:10 PM /Library/Logs/DiagnosticReports/Kernel_2016-06-12-192910_[redacted].panic [Details]
Jun 10, 2016, 01:55:57 PM /Library/Logs/DiagnosticReports/Kernel_2016-06-10-135557_[redacted].panic [Details]
Jun 7, 2016, 09:36:15 PM /Library/Logs/DiagnosticReports/Kernel_2016-06-07-213615_[redacted].panic [Details]
Jun 7, 2016, 11:07:43 AM /Library/Logs/DiagnosticReports/Kernel_2016-06-07-110743_[redacted].panic [Details]
Jun 7, 2016, 10:37:55 AM /Library/Logs/DiagnosticReports/Kernel_2016-06-07-103755_[redacted].panic [Details]
Is the FileWave application uptodate?
yes , its installed after the issue occurred.
Safari/Preferences/Advanced - enable the Develop menu, then go there and Empty Caches. Quit/reopen Safari and test. Then try Safari/History/Show History and delete all history items. Quit/reopen Safari and test. You can also try try Safari/Clear History…. The down side is it clears all cookies.Doing this may cause some sites to no longer recognize your computer as one that has visited the web site. Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library./Caches/com.apple.Safari/Cache.db and move it to the trash.
Go to Safari Preferences/Extensions and turn all extensions off. Test. If okay, turn the extensions on one by one until you figure out what extension is causing the problem.
Safari Corruption See post by Linc Davis
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Please launch the Console application in any one of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar.
There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
When you post the report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.
If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.
Download and run MalwareBytes. Malwarebytes was developed by one of our own colleagues here in ASC. It gets rave reviews and is about the most proven anti-malware software for Mac.
Never use any kind of "anti-virus" or "anti-malware" software on a Mac. That's how you cause problems, not how you solve them. In any case, kernel panics are not caused by malware, so trying to do anything to remove malware would be a waste of time.
MalwareBytes is used by Apple Geniuses at Apple Store Genius Bars, and by Apple Telephone Support agents.
here are the logs
That kind of panic can be caused by a hardware fault such as a failing startup drive.
Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. You may have to leave the machine there for several days.
Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional—ask if you need guidance.
If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
Keep your confidential data secure during hardware repair.
Apple recommends that you deauthorize a device in the iTunes Store before having it serviced.
*An SSD doesn't need to be zeroed.
update on the issue...i reproduced the panic error once while taking a time machine backup today...Now its gone and may not come for few days...can you look at todays logs too ? is it too pointing at a hardware fault ?
What is the backup device?
It's a new WD Elements Portable Hard Drive connected via USB. Error also occurred while connected to other old USB Hard drives as well of other makers...but does not occur every time i am using it or taking a backup ....
That doesn't change my suggestion.
safari crashes (safari web content quit unexpectedly) and kernel panics
