HT201487: If you forgot your Apple ID password

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Sheryl Woodford

Q: I just waited for 15 minutes for an Apple Customer Support person who hung up on me as she could not understand my issue!  REALLY APPLE?

I just waited 15 minutes to speak with a representative from Apple.  I have an Iphone 5c and changed my Apple password this morning ON THE IPHONE.  In this process, I was sent a code to my email to enter, which I did, and this allowed me to change my password on my laptop.  When I tried to use this new password on my IPhone , I received a message on the phone that I could not change my password again in the same year.  I have NEVER changed my password since I purchased an Apple cell phone which has been years.

 

I do not know the version number.  It is the first I Phone 5c that came on the market over two years ago.

 

 

When I tried explaining this to a customer service representative, she simply could not understand me and hung up on me!  Wow...

 

Thank-you

 

S. Woodford

iPhone 5c, Can't remember...updated regularly

Posted on Jun 20, 2016 8:01 AM

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