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Safari lost half of the extensions and the passwords. (only the oldest ones are still there)

I have macbook air running 10.11.4 OS X and 9.1 Safari. Suddenly Safari forgot half of my passwords and also half of my extensions. It seems like it reverted back 2-5 months. Is there any possibility that I could restore it. Especially the passwords are quite precious (I cannot find them from keychain either). Also two days ago OS X mail app 9.3 asked all the passwords of one mail service provider. I don't know if it is connected to this problem. Also my storage capacity has been on the limits, but it shouldn't delete passwords if it doesnt have space?


Is there any fix for this problem?

Joona

MacBook Air, OS X El Capitan (10.11.4)

Posted on Jun 20, 2016 2:33 PM

Reply
3 replies

Jun 20, 2016 2:59 PM in response to Linc Davis

1. Yes I do. But that has had synchro issue as long as I remember.


2. Unfortunately latest backup is so old that it wouldn't help me. (From February)


Some new additional information: Just installed adblock again. One of the extension it forgot. But it seems that after installing it still remembered all the customations so I didn't need to do them again. Relief for me but still wierd.

Jun 20, 2016 4:14 PM in response to Varjoti

Please take these steps to resynchronize the iCloud keychain. Your keychain on iCloud and your other Apple devices won't be affected. Take Step 2 only if Step 1 doesn't solve the problem.

iCloud Keychain has rather complex security safeguards that can be tricky to work with. It also has its fair share of bugs. If you have doubts about whether you can carry out the instructions below, it may be best to contact Apple Support before doing anything.

Step 1

Back up all data.

Open the iCloud pane in System Preferences and uncheck the Keychain box. You'll be prompted to delete the local iCloud keychain. Confirm—the data will remain on the servers. Then re-check the box. Follow one of the procedures described in this support article to set up iCloud Keychain on an additional device. Test.

If you can't disable iCloud Keychain because the box re-checks itself, disable it on all your other devices first, then try again. Before you do that, make sure you can use at least one of the methods given in the support article linked above, under the heading "How do I set up iCloud Keychain on a new device without another device to approve from?"

Step 2

If you still have problems, uncheck the Keychain box again and continue.

Triple-click the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination command-C:

~/Library/Keychains

In the Finder, select

Go Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return.

A folder named "Keychains" should open. Inside it are one or more subfolders, each with a long name similar to (but not the same as) this:

421DE5CA-D745-3AC1-91B0-CE5FC0ABA128

The above is only an example; yours will have a different name of the same general form. Drag those subfolders (not the Keychains folder) to the Trash.

Restart the computer, empty the Trash, and re-enable iCloud Keychain.

Safari lost half of the extensions and the passwords. (only the oldest ones are still there)

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