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Helpful answers
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Jun 20, 2016 1:11 PM in response to alnhnriqzby Carolyn Samit,Hi,
Make sure iTunes is up to date on the computer > Get the latest version of iTunes
If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled
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Jun 20, 2016 1:16 PM in response to Carolyn Samitby alnhnriqz,Hi
Thank you for replying! I have tried that, and I do have the latest iTunes version on my Mac but still no luck getting the recovery or update option on the phone. The phone doesn't even show up on iTunes when it's connected.