Amelynda629
Level 1 (4 points)
Apple Music

Q: Issues with syncing iPhone 6s Plus with itunes

Neither my iPhone 6s Plus or my previous iPhone 5C will connect to my iTunes. I get an error message saying that it cannot connect because I need to do a software update. However, when I go to iTunes > check for updates < and the scan is done, it says that I have the current version. I have uninstalled iTunes completely off of my computer, restarted my computer and reinstalled and nothing changed. I am operating on a Mac OS X version 10.6.8. I am not sure how to fix this error. It has been going on for 3 weeks now and nothing I've tried has worked. Please help!

 

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iPhone 6s Plus, Mac OS X (10.6.7)

Posted on Jun 20, 2016 4:25 PM

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Amelynda629

Q: Issues with syncing iPhone 6s Plus with itunes

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  • by stuckboss,Helpful

    stuckboss stuckboss Aug 12, 2016 3:10 PM in response to Amelynda629
    Community Specialists
    Aug 12, 2016 3:10 PM in response to Amelynda629

    Hello Amelynda629!

     

    I'd definitely want to be able to sync my devices with iTunes.  There's plenty of content I have only in iTunes on my computer.  We can check things out.

     

    Since you mentioned having Mac OS X 10.6.8, that is going to be the reason you're seeing the message to update iTunes.  OS X 10.8.5 or newer is needed for the latest version of iTunes, 12.4.1, iTunes - Download iTunes Now - Apple. 

     

    To get that you can see if your Mac is able to freely upgrade to El Capitan, the latest version of OS X: Upgrade to OS X El Capitan - Apple Support

     

    Or if your Mac meets requirements, you could purchase a Mountain Lion, the minimum version needed, download code from Apple.com: OS X Mountain Lion - Apple

     

    Hope this helps. Regards. 

  • by Amelynda629,

    Amelynda629 Amelynda629 Aug 12, 2016 3:19 PM in response to Amelynda629
    Level 1 (4 points)
    Apple Music
    Aug 12, 2016 3:19 PM in response to Amelynda629

    Thank you for replying! It might sounds silly but how do I know if I can upgrade freely? I see the download in the app store but I don't want it to go ahead and download if it is going to wipe my computer. Do I need a separate drive to back up or could my computer be backed up in the cloud?

     

    Thank you,

     

    Ame