lcederwall

Q: ZIP Incomplete when trying to purchase book.

I have made a photo book using Photos. When I try to enter the shipping address, it says 'ZIP in Incomplete'. My address does not contain the letters P or O.

Posted on Jun 20, 2016 4:57 PM

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Q: ZIP Incomplete when trying to purchase book.

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  • by LarryHN,

    LarryHN LarryHN Jun 20, 2016 5:05 PM in response to lcederwall
    Level 10 (84,565 points)
    Photos for Mac
    Jun 20, 2016 5:05 PM in response to lcederwall

    What country are you in? What country do you have set in the Photos preferences as the print products store country? Is that the complete and exact error message?  Is your billing and shipping address  a 5 digit zip or a nine digit zip plus 4?

     

    LN

  • by lcederwall,

    lcederwall lcederwall Jun 20, 2016 5:18 PM in response to LarryHN
    Level 1 (9 points)
    Photos for Mac
    Jun 20, 2016 5:18 PM in response to LarryHN

    I am in Canada. I have my Photos preferences set to Canada as well.

     

    This is what the error message says:

     

    Invalid Address:

    The information in the following fields is missing or incomplete:

    ZIP is incomplete

     

    My billing address is actually a six character postal code.

  • by léonie,

    léonie léonie Jun 21, 2016 11:25 AM in response to lcederwall
    Level 10 (106,821 points)
    iLife
    Jun 21, 2016 11:25 AM in response to lcederwall

    Check the address format of your personal card in the Contacts.app.

    Select your card, click "Edit", then ctrl-click "address" and select "Address format".  Set it to Canada.

    Screen Shot 2016-06-21 at 20.22.38GMT.png

  • by smallestfry,

    smallestfry smallestfry Jun 26, 2016 4:36 AM in response to léonie
    Level 1 (4 points)
    Jun 26, 2016 4:36 AM in response to léonie

    Hi,

    I've had exactly the same issue but I'm in the UK.  I've checked and my address format is set to UK. I have changed any 'o's to a zero in my address. Re entered all of my address info via the print product store / apple Id. The funny thing is, it will deliver to a London address (a business contact) that I have saved,  but not my home in Herefordshire.

     

    Help!