magic track pad issues

Question

Level 1

5 points

magic track pad issues

erratic behavior using magic track pad with El Capitan and my Mac mini (2012). Cursor moves about without my touch or acts in crazy ways. I have tried all the suggestion from Apple's website, yet nothing works. Help!

MacBook Pro (15-inch 2.4/2.2 GHz), Mac OS X (10.7.4)

Posted on Jun 21, 2016 2:26 AM

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Answer 1

VikingOSX

Level 10

123,368 points

Jun 21, 2016 6:41 AM in response to markwillb

Unpair the bluetooth connection, and replace the batteries in the Magic Trackpad I, or recharge the Magic Trackpad II. Pair the device again. Keep your cell phone with bluetooth enabled at a greater distance from the Mac mini, or shut off bluetooth entirely on it.

What other bluetooth (or Wi-Fi) devices are near, or in use by your Mac mini? There may be some bluetooth conflicts, either with other BT devices, or from 2.4 Ghz interference from cordless phones, cell phone bluetooth radio proximity, bluetooth speakers, microwaves, and 2.4 Ghz Wi-Fi signals. Use a process of elimination to track down the interference source.

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Answer 2

markwillb Author

Level 1

5 points

Jun 21, 2016 8:16 AM in response to VikingOSX

Thank you for your reply. I have already tried these avenues with no success. There is nothing different from one day to another here. There are no interferences from nearby phones, bluetooth devices, iPhones, etc. I have unpaired the BT connections, replaced batteries, etc to my Magic Track Pad I device. It is a real problem as I am having great difficulty navigating and have abs opening up without my help and much more craziness. I took my MTP into iCare yesterday to see if it was at fault, but no it wasn't. I have disconnected everything from my MacMini except the bare essentials with no success. I even moved the MacMini to another location and connected it to another monitor in another room with no success. I have run out of ideas.More Help!

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Answer 3

lllaass

Level 10

210,513 points

Jun 21, 2016 8:32 AM in response to markwillb

Does the track pad work OK when connected to another computer?

If same problem then likely a defective trackpad.

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Answer 4

VikingOSX

Level 10

123,368 points

Jun 21, 2016 8:56 AM in response to markwillb

Mark,

Sounds like you used that MTP on another device at iCare and if I interpret correctly, it worked ok. Are other bluetooth devices working correctly on your Mac mini?

Do three things for me in this order:

At the times where your MTP is misbehaving, what does the log say from Console (Launchpad : Other : Console)? The latest log entries go from bottom to top. Anything obvious related to bluetooth or your MTP? If there is log chatter about bluetooth, or the MTP, paste a few lines of it back here.
Perform a Safe Boot
1. Close documents and quit applications
2. Power down your Mac mini.
  1. On Power on, and the boot chime, press and hold the shift key until you observe the horizontal boot progress bar. It will be slower than usual during Safe Boot.
  2. You will arrive at a full-screen login prompt. In the upper right color, you can verify Safe Boot mode.
  3. After you enter your password, press and continue to hold the shift key again as you click the right-arrow to login.
    1. Release the shift key when you see your Desktop icons
    2. You may experience screen flashes and artifacts during this login, as Safe Boot has disabled some drivers.
3. Reboot normally.
4. Assess your MTP behavior following the Safe Boot process. Improvements?
Download, run, and paste the results of EtreCheck back here. This is a standard tool that tells us about your Mac configuration, installed drivers — even malware.

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Answer 5

markwillb Author

Level 1

5 points

Jun 21, 2016 7:06 PM in response to VikingOSX

I didn't find data about MTP or Bluetooth as

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Answer 6

markwillb Author

Level 1

5 points

Jun 21, 2016 7:16 PM in response to markwillb

I didn't find data about MTP or Bluetooth. There was a lot of chatter about the following:6/21/16 9:37:29.404 AM Mail[592]: *** Warning while parsing * STATUS (MESSAGES 29 UIDNEXT 89 UIDVALIDITY 12 UNSEEN 1 ): Junk at end of response Remaining text: < >Full text: 6/21/16 9:37:29.621 AM Mail[592]: *** Warning while parsing * STATUS (MESSAGES 8 UIDNEXT 176 UIDVALIDITY 35 UNSEEN 8 ): Junk at end of response Remaining text: < >Full text: 6/21/16 9:37:41.172 AM Messages[595]: IMKClient Stall detected, *please Report* your user scenario attaching a spindump (or sysdiagnose) that captures the problem - (imkxpc_attributesForCharacterIndex:reply:) block performed very slowly (1.01 secs)ALSO I performed a safe boot but track pad acted very strange there too although it was difficult to observe as everything moved so strangely in safe mode. I will try ETRE next. AND yes iCare verified the MTP as okay.

Reply

Answer 7

markwillb Author

Level 1

5 points

Jun 21, 2016 7:41 PM in response to markwillb

EtreCheck version: 2.9.12 (265) Report generated 2016-06-22 09:21:54 Runtime 3:32 Performance: Good Click the [Support] links for help with non-Apple products. Click the [Details] links for more information about that line. Click the [Remove] links to remove adware. Click the [Check files] link for help with unknown files. Problem: Other problem Description: Magic Track Pad erratic Hardware Information: ⓘ Mac mini (Mid 2011) [Technical Specifications] - [User Guide] - [Warranty & Service] Mac mini - model: Macmini5,1 1 2.3 GHz Intel Core i5 CPU: 2-core 8 GB RAM Upgradeable - [Instructions] BANK 0/DIMM0 4 GB DDR3 1333 MHz ok BANK 1/DIMM0 4 GB DDR3 1333 MHz ok Bluetooth: Old - Handoff/Airdrop2 not supported Wireless: en1: 802.11 a/b/g/n Video Information: ⓘ Intel HD Graphics 3000 S24B370 1600 x 900 @ 60 Hz System Software: ⓘ OS X El Capitan 10.11.5 (15F34) - Time since boot: about one day Disk Information: ⓘ WDC WD10JPVX-00JC3T0 disk0 : (1 TB) (Rotational) EFI (disk0s1) : 210 MB HD500GMAC (disk0s2) / : 999.35 GB (606.57 GB free) Recovery HD (disk0s3) [Recovery]: 650 MB USB Information: ⓘ Apple Inc. BRCM20702 Hub Apple Inc. Bluetooth USB Host Controller Apple Computer, Inc. IR Receiver Thunderbolt Information: ⓘ Apple Inc. thunderbolt_bus Configuration files: ⓘ /etc/hosts - Count: 1 Gatekeeper: ⓘ Anywhere Adware: ⓘ /Library/LaunchDaemons/com.Cypseli.net-preferences.plist /Library/LaunchDaemons/com.enhunger.net-preferences.plist /Library/LaunchDaemons/com.opinableUpd.plist ~/Library/LaunchAgents/com.jdibackup.JustCloud.autostart.plist ~/Library/LaunchAgents/com.jdibackup.JustCloud.backupstart.plist ~/Library/LaunchAgents/com.jdibackup.JustCloud.notify.plist ~/Library/LaunchAgents/com.jdibackup.ZipCloud.autostart.plist ~/Library/LaunchAgents/com.jdibackup.ZipCloud.notify.plist 8 adware files found. [Remove] Unknown Files: ⓘ /Library/LaunchDaemons/com.enhunger.preferences.plist One unknown file found. [Check files] Kernel Extensions: ⓘ /Applications/Tunnelblick.app [not loaded] net.tunnelblick.tap (20141104 (Tunnelblick build 4270.4371) Unsigned - 2015-07-10) [Support] [not loaded] net.tunnelblick.tun (20141104 (Tunnelblick build 4270.4371) Unsigned - 2015-07-10) [Support] /Applications/Utilities/DiskWarrior4.3/DiskWarrior.app [not loaded] com.alsoft.Preview (4.3 - 2011-02-15) [Support] /Applications/Viscosity.app [not loaded] com.viscosityvpn.Viscosity.tap (1.2 - 2015-07-10) [Support] [not loaded] com.viscosityvpn.Viscosity.tun (1.2 - 2015-07-10) [Support] /Applications/spotflux.app [not loaded] com.spotflux.Spotflux.tap (20111101 - 2016-03-08) [Support] [loaded] com.spotflux.Spotflux.tun (20111101 - 2016-03-08) [Support] /Library/Application Support/Hotspot Shield [not loaded] com.anchorfree.tun (1.1.1 - SDK 10.8 - 2015-05-13) [Support] /System/Library/Extensions [not loaded] com.devguru.driver.SamsungComposite (1.4.18 - SDK 10.6 - 2016-06-20) [Support] /System/Library/Extensions/ssuddrv.kext/Contents/PlugIns [not loaded] com.devguru.driver.SamsungACMControl (1.4.18 - SDK 10.6 - 2014-01-28) [Support] [not loaded] com.devguru.driver.SamsungACMData (1.4.18 - SDK 10.6 - 2014-01-28) [Support] [not loaded] com.devguru.driver.SamsungMTP (1.4.18 - SDK 10.5 - 2014-01-28) [Support] [not loaded] com.devguru.driver.SamsungSerial (1.4.18 - SDK 10.6 - 2014-01-28) [Support] System Launch Agents: ⓘ [not loaded] 8 Apple tasks [loaded] 146 Apple tasks [running] 84 Apple tasks System Launch Daemons: ⓘ [not loaded] 42 Apple tasks [loaded] 161 Apple tasks [running] 87 Apple tasks Launch Agents: ⓘ [not loaded] com.adobe.AAM.Updater-1.0.plist (2016-05-20) [Support] [failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2016-05-11) [Support] [loaded] com.citrix.AuthManager_Mac.plist (2013-06-07) [Support] [running] com.citrix.ReceiverHelper.plist (2013-06-07) [Support] [running] com.citrix.ServiceRecords.plist (2013-06-07) [Support] [loaded] com.divx.dms.agent.plist (2015-12-08) [Support] [loaded] com.divx.update.agent.plist (2015-11-30) [Support] [loaded] com.google.keystone.agent.plist (2016-03-02) [Support] [loaded] com.oracle.java.Java-Updater.plist (2014-06-08) [Support] [not loaded] com.teamviewer.teamviewer.plist (2015-12-06) [Support] [not loaded] com.teamviewer.teamviewer_desktop.plist (2015-12-06) [Support] Launch Daemons: ⓘ [loaded] com.Cypseli.net-preferences.plist (2016-03-31) Adware! [Remove] /etc/change_net_settings.sh [loaded] com.adobe.ARMDC.Communicator.plist (2016-05-11) [Support] [loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-05-11) [Support] [loaded] com.adobe.agsservice.plist (2016-01-17) [Support] [failed] com.adobe.fpsaud.plist (2016-05-10) [Support] [loaded] com.anchorfree.ajaxserver.plist (2013-11-09) [Support] [loaded] com.apple.installer.osmessagetracing.plist [loaded] com.cyberghostsrl.CyberghostPrivilegedHelper.plist (2016-01-02) [Support] [loaded] com.enhunger.net-preferences.plist (2015-11-28) Adware! [Remove] /etc/change_net_settings.sh [not loaded] com.enhunger.preferences.plist (2015-11-28) [Support] [loaded] com.google.keystone.daemon.plist (2016-03-02) [Support] [loaded] com.macpaw.CleanMyMac2.Agent.plist (2013-11-20) [Support] [loaded] com.malwarebytes.MBAMHelperTool.plist (2015-12-15) [Support] [not loaded] com.metamuse.kjams.plist (2012-12-30) [Support] [not loaded] com.opinableUpd.plist (2015-11-24) Adware! [Remove] /etc/run_upd.sh [loaded] com.oracle.java.Helper-Tool.plist (2014-06-08) [Support] [loaded] com.skype.skypeinstaller.plist (2016-03-03) [Support] [loaded] com.sparklabs.ViscosityHelper.plist (2015-08-17) [Support] [loaded] com.spotflux.Spotflux.plist (2013-03-28) [Support] [loaded] com.spotflux.Spotflux.tun.plist (2016-03-08) [Support] [loaded] com.teamviewer.Helper.plist (2015-01-15) [Support] [not loaded] com.teamviewer.teamviewer_service.plist (2015-12-06) [Support] [loaded] com.timesoftware.timemachineeditor.helper.plist (2015-05-30) [Support] [loaded] com.tunnelbear.mac.tbeard.plist (2014-09-02) [Support] [loaded] net.tunnelblick.tunnelblick.tunnelblickd.plist (2015-08-17) [Support] User Launch Agents: ⓘ [loaded] com.adobe.AAM.Updater-1.0.plist (2015-10-10) [Support] [failed] com.adobe.ARM.[...].plist (2013-11-03) [Support] [running] com.c-command.SpamSieve.LaunchAgent.plist (2016-06-21) [Support] [loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (2015-07-05) [Support] [failed] com.jdibackup.JustCloud.autostart.plist (2015-10-04) Adware! [Remove] [failed] com.jdibackup.JustCloud.backupstart.plist (2015-10-04) Adware! [Remove] [failed] com.jdibackup.JustCloud.notify.plist (2015-10-04) Adware! [Remove] [failed] com.jdibackup.ZipCloud.autostart.plist (2015-08-25) Adware! [Remove] [failed] com.jdibackup.ZipCloud.notify.plist (2015-08-25) Adware! [Remove] [not loaded] com.victorpimentel.TVShowsHelper.plist (2012-06-11) [Support] [loaded] net.tunnelblick.tunnelblick.LaunchAtLogin.plist (2015-07-10) [Support] [running] ws.agile.1PasswordAgent.plist (2014-01-26) [Support] User Login Items: ⓘ Vuze Application (/Applications/Vuze.app) Other Apps: ⓘ [running] com.adobe.PDApp.AAMUpdatesNotifier.95072.13C91DB5-B143-42D6-9E2D-690CE827DA7B [running] com.google.Chrome.60832 [running] com.google.gpautobackup.61792 [running] com.skype.skype.85152 [loaded] 431 Apple tasks [running] 208 Apple tasks Internet Plug-ins: ⓘ LogitechDeviceDetection: Unknown (2012-05-22) o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-16) [Support] OVSHelper: 1.1 (2016-01-31) [Support] Default Browser: 601 - SDK 10.11 (2016-05-05) Flip4Mac WMV Plugin: 3.2.0.16 - SDK 10.8 (2013-09-14) [Support] AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2016-05-20) [Support] FlashPlayer-10.6: 21.0.0.242 - SDK 10.6 (2016-05-25) [Support] AdobePDFViewerNPAPI: 15.016.20045 - SDK 10.11 (2016-06-04) [Support] DivX Web Player: 3.5.0.5 - SDK 10.10 (2015-12-17) [Support] QuickTime Plugin: 7.7.3 (2016-05-05) Flash Player: 21.0.0.242 - SDK 10.6 (2016-05-25) Outdated! Update CitrixICAClientPlugIn: 11.8.0 - SDK 10.7 (2013-06-07) [Support] googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-12) [Support] AdobePDFViewer: 15.016.20045 - SDK 10.11 (2016-06-04) [Support] iPhotoPhotocast: 7.0 - SDK 10.8 (2013-03-02) Silverlight: 5.1.10411.0 - SDK 10.6 (2013-09-15) [Support] JavaAppletPlugin: Java 8 Update 91 build 14 (2016-05-23) Check version User internet Plug-ins: ⓘ CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-26) [Support] Picasa: 1.0 - SDK 10.4 (2013-12-05) [Support] Google Earth Web Plug-in: 7.1 (2013-10-08) [Support] Safari Extensions: ⓘ GMail Counter - (2012-06-01) Disconnect -(2014-03-10) Pin It Button - Pinterest, Inc. - (2015-08-06) Evernote Web Clipper - Evernote Corp. - (2015-12-09) Stop-Reload Button - Marc Hoyois -(2014-10-04) Franker - Yurii Soldak -(2014-10-04) AdBlock - BetaFish, Inc. - (2016-05-21) Adblock Plus - Eyeo GmbH -(2016-04-06) The New York Times - The New York Times - (2014-10-04) Translate - SideTree.com - Apps for Mac and Web -(2016-02-06) WOT - WOT Services Ltd - 2016-04-22) YoutubeWide - Pedrocc - (2014-04-08) Lyrics Here by Rob W - Rob Wu - (2015-06-13) LastPass - LastPass - (2015-06-11) ClickToFlash - Marc Hoyois -(2015-12-09) 3rd Party Preference Panes: ⓘ Flash Player (2016-05-10) [Support] Flip4Mac WMV (2013-03-30) [Support] Java (2016-04-24) [Support] Xmarks for Safari (2015-03-28) [Support] Time Machine: ⓘ Skip System Files: NO Mobile backups: OFF Auto backup: YES Volumes being backed up: HD500GMAC: Disk size: 999.35 GB Disk used: 392.78 GB Destinations: 500GBDisk [Local] Total size: 500.00 GB Total number of backups: 75 Oldest backup: 11/30/15, 2:18 PM Last backup: 6/19/16, 7:48 AM Size of backup disk: Too small Backup size 500.00 GB < (Disk used 392.78 GB X 3) Top Processes by CPU: ⓘ 8% WindowServer 6% coreaudiod 2% Messages 2% kernel_task 1% fontd Top Processes by Memory: ⓘ 1.66 GB com.apple.WebKit.WebContent(7) 726 MB kernel_task 606 MB Google Chrome Helper(12) 467 MB Safari 188 MB Skype Virtual Memory Information: ⓘ 249 MB Free RAM 7.75 GB Used RAM (2.11 GB Cached) 10 MB Swap Used Diagnostics Information: ⓘ Jun 21, 2016, 11:56:20 AM Self test - passed Jun 19, 2016, 11:58:25 PM ~/Library/Logs/DiagnosticReports/AddressBookSourceSync_2016-06-19-235825_[redac ted].crash /System/Library/Frameworks/AddressBook.framework/Versions/A/Helpers/AddressBook SourceSync.app/Contents/MacOS/AddressBookSourceSync Standard users cannot read /Library/Logs/DiagnosticReports. Run as an administrator account to see more information.

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Answer 8

lllaass

Level 10

210,513 points

Jun 22, 2016 1:19 AM in response to markwillb

Try reposting the results so they are readable. Use the app's paste to clipboard feature and then paste that into your reply

Reply

Answer 9

markwillb Author

Level 1

5 points

Jun 22, 2016 2:46 AM in response to lllaass

Sorry: EtreCheck version: 2.9.12 (265) Report generated 2016-06-22 09:21:54 Download EtreCheck from https://etrecheck.com Runtime 3:32 Performance: Good Click the [Support] links for help with non-Apple products. Click the [Details] links for more information about that line. Click the [Remove] links to remove adware. Click the [Check files] link for help with unknown files. Problem: Other problem Description: Magic Track Pad erratic Hardware Information: ⓘ Mac mini (Mid 2011) [Technical Specifications] - [User Guide] - [Warranty & Service] Mac mini - model: Macmini5,1 1 2.3 GHz Intel Core i5 CPU: 2-core 8 GB RAM Upgradeable - [Instructions] BANK 0/DIMM0 4 GB DDR3 1333 MHz ok BANK 1/DIMM0 4 GB DDR3 1333 MHz ok Bluetooth: Old - Handoff/Airdrop2 not supported Wireless: en1: 802.11 a/b/g/n Video Information: ⓘ Intel HD Graphics 3000 S24B370 1600 x 900 @ 60 Hz System Software: ⓘ OS X El Capitan 10.11.5 (15F34) - Time since boot: about one day Disk Information: ⓘ WDC WD10JPVX-00JC3T0 disk0 : (1 TB) (Rotational) EFI (disk0s1) : 210 MB HD500GMAC (disk0s2) / : 999.35 GB (606.57 GB free) Recovery HD (disk0s3) [Recovery]: 650 MB USB Information: ⓘ Apple Inc. BRCM20702 Hub Apple Inc. Bluetooth USB Host Controller Apple Computer, Inc. IR Receiver Thunderbolt Information: ⓘ Apple Inc. thunderbolt_bus Configuration files: ⓘ /etc/hosts - Count: 1 Gatekeeper: ⓘ Anywhere Adware: ⓘ /Library/LaunchDaemons/com.Cypseli.net-preferences.plist /Library/LaunchDaemons/com.enhunger.net-preferences.plist /Library/LaunchDaemons/com.opinableUpd.plist ~/Library/LaunchAgents/com.jdibackup.JustCloud.autostart.plist ~/Library/LaunchAgents/com.jdibackup.JustCloud.backupstart.plist ~/Library/LaunchAgents/com.jdibackup.JustCloud.notify.plist ~/Library/LaunchAgents/com.jdibackup.ZipCloud.autostart.plist ~/Library/LaunchAgents/com.jdibackup.ZipCloud.notify.plist 8 adware files found. [Remove] Unknown Files: ⓘ /Library/LaunchDaemons/com.enhunger.preferences.plist One unknown file found. [Check files] Kernel Extensions: ⓘ /Applications/Tunnelblick.app [not loaded] net.tunnelblick.tap (20141104 (Tunnelblick build 4270.4371) Unsigned - 2015-07-10) [Support] [not loaded] net.tunnelblick.tun (20141104 (Tunnelblick build 4270.4371) Unsigned - 2015-07-10) [Support] /Applications/Utilities/DiskWarrior4.3/DiskWarrior.app [not loaded] com.alsoft.Preview (4.3 - 2011-02-15) [Support] /Applications/Viscosity.app [not loaded] com.viscosityvpn.Viscosity.tap (1.2 - 2015-07-10) [Support] [not loaded] com.viscosityvpn.Viscosity.tun (1.2 - 2015-07-10) [Support] /Applications/spotflux.app [not loaded] com.spotflux.Spotflux.tap (20111101 - 2016-03-08) [Support] [loaded] com.spotflux.Spotflux.tun (20111101 - 2016-03-08) [Support] /Library/Application Support/Hotspot Shield [not loaded] com.anchorfree.tun (1.1.1 - SDK 10.8 - 2015-05-13) [Support] /System/Library/Extensions [not loaded] com.devguru.driver.SamsungComposite (1.4.18 - SDK 10.6 - 2016-06-20) [Support] /System/Library/Extensions/ssuddrv.kext/Contents/PlugIns [not loaded] com.devguru.driver.SamsungACMControl (1.4.18 - SDK 10.6 - 2014-01-28) [Support] [not loaded] com.devguru.driver.SamsungACMData (1.4.18 - SDK 10.6 - 2014-01-28) [Support] [not loaded] com.devguru.driver.SamsungMTP (1.4.18 - SDK 10.5 - 2014-01-28) [Support] [not loaded] com.devguru.driver.SamsungSerial (1.4.18 - SDK 10.6 - 2014-01-28) [Support] System Launch Agents: ⓘ [not loaded] 8 Apple tasks [loaded] 146 Apple tasks [running] 84 Apple tasks System Launch Daemons: ⓘ [not loaded] 42 Apple tasks [loaded] 161 Apple tasks [running] 87 Apple tasks Launch Agents: ⓘ [not loaded] com.adobe.AAM.Updater-1.0.plist (2016-05-20) [Support] [failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2016-05-11) [Support] [loaded] com.citrix.AuthManager_Mac.plist (2013-06-07) [Support] [running] com.citrix.ReceiverHelper.plist (2013-06-07) [Support] [running] com.citrix.ServiceRecords.plist (2013-06-07) [Support] [loaded] com.divx.dms.agent.plist (2015-12-08) [Support] [loaded] com.divx.update.agent.plist (2015-11-30) [Support] [loaded] com.google.keystone.agent.plist (2016-03-02) [Support] [loaded] com.oracle.java.Java-Updater.plist (2014-06-08) [Support] [not loaded] com.teamviewer.teamviewer.plist (2015-12-06) [Support] [not loaded] com.teamviewer.teamviewer_desktop.plist (2015-12-06) [Support] Launch Daemons: ⓘ [loaded] com.Cypseli.net-preferences.plist (2016-03-31) Adware! [Remove] /etc/change_net_settings.sh [loaded] com.adobe.ARMDC.Communicator.plist (2016-05-11) [Support] [loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-05-11) [Support] [loaded] com.adobe.agsservice.plist (2016-01-17) [Support] [failed] com.adobe.fpsaud.plist (2016-05-10) [Support] [loaded] com.anchorfree.ajaxserver.plist (2013-11-09) [Support] [loaded] com.apple.installer.osmessagetracing.plist [loaded] com.cyberghostsrl.CyberghostPrivilegedHelper.plist (2016-01-02) [Support] [loaded] com.enhunger.net-preferences.plist (2015-11-28) Adware! [Remove] /etc/change_net_settings.sh [not loaded] com.enhunger.preferences.plist (2015-11-28) [Support] [loaded] com.google.keystone.daemon.plist (2016-03-02) [Support] [loaded] com.macpaw.CleanMyMac2.Agent.plist (2013-11-20) [Support] [loaded] com.malwarebytes.MBAMHelperTool.plist (2015-12-15) [Support] [not loaded] com.metamuse.kjams.plist (2012-12-30) [Support] [not loaded] com.opinableUpd.plist (2015-11-24) Adware! [Remove] /etc/run_upd.sh [loaded] com.oracle.java.Helper-Tool.plist (2014-06-08) [Support] [loaded] com.skype.skypeinstaller.plist (2016-03-03) [Support] [loaded] com.sparklabs.ViscosityHelper.plist (2015-08-17) [Support] [loaded] com.spotflux.Spotflux.plist (2013-03-28) [Support] [loaded] com.spotflux.Spotflux.tun.plist (2016-03-08) [Support] [loaded] com.teamviewer.Helper.plist (2015-01-15) [Support] [not loaded] com.teamviewer.teamviewer_service.plist (2015-12-06) [Support] [loaded] com.timesoftware.timemachineeditor.helper.plist (2015-05-30) [Support] [loaded] com.tunnelbear.mac.tbeard.plist (2014-09-02) [Support] [loaded] net.tunnelblick.tunnelblick.tunnelblickd.plist (2015-08-17) [Support] User Launch Agents: ⓘ [loaded] com.adobe.AAM.Updater-1.0.plist (2015-10-10) [Support] [failed] com.adobe.ARM.[...].plist (2013-11-03) [Support] [running] com.c-command.SpamSieve.LaunchAgent.plist (2016-06-21) [Support] [loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (2015-07-05) [Support] [failed] com.jdibackup.JustCloud.autostart.plist (2015-10-04) Adware! [Remove] [failed] com.jdibackup.JustCloud.backupstart.plist (2015-10-04) Adware! [Remove] [failed] com.jdibackup.JustCloud.notify.plist (2015-10-04) Adware! [Remove] [failed] com.jdibackup.ZipCloud.autostart.plist (2015-08-25) Adware! [Remove] [failed] com.jdibackup.ZipCloud.notify.plist (2015-08-25) Adware! [Remove] [not loaded] com.victorpimentel.TVShowsHelper.plist (2012-06-11) [Support] [loaded] net.tunnelblick.tunnelblick.LaunchAtLogin.plist (2015-07-10) [Support] [running] ws.agile.1PasswordAgent.plist (2014-01-26) [Support] User Login Items: ⓘ Vuze Application (/Applications/Vuze.app) Other Apps: ⓘ [running] com.adobe.PDApp.AAMUpdatesNotifier.95072.13C91DB5-B143-42D6-9E2D-690CE827DA7B [running] com.google.Chrome.60832 [running] com.google.gpautobackup.61792 [running] com.skype.skype.85152 [loaded] 431 Apple tasks [running] 208 Apple tasks Internet Plug-ins: ⓘ LogitechDeviceDetection: Unknown (2012-05-22) o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-16) [Support] OVSHelper: 1.1 (2016-01-31) [Support] Default Browser: 601 - SDK 10.11 (2016-05-05) Flip4Mac WMV Plugin: 3.2.0.16 - SDK 10.8 (2013-09-14) [Support] AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2016-05-20) [Support] FlashPlayer-10.6: 21.0.0.242 - SDK 10.6 (2016-05-25) [Support] AdobePDFViewerNPAPI: 15.016.20045 - SDK 10.11 (2016-06-04) [Support] DivX Web Player: 3.5.0.5 - SDK 10.10 (2015-12-17) [Support] QuickTime Plugin: 7.7.3 (2016-05-05) Flash Player: 21.0.0.242 - SDK 10.6 (2016-05-25) Outdated! Update CitrixICAClientPlugIn: 11.8.0 - SDK 10.7 (2013-06-07) [Support] googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-12) [Support] AdobePDFViewer: 15.016.20045 - SDK 10.11 (2016-06-04) [Support] iPhotoPhotocast: 7.0 - SDK 10.8 (2013-03-02) Silverlight: 5.1.10411.0 - SDK 10.6 (2013-09-15) [Support] JavaAppletPlugin: Java 8 Update 91 build 14 (2016-05-23) Check version User internet Plug-ins: ⓘ CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-26) [Support] Picasa: 1.0 - SDK 10.4 (2013-12-05) [Support] Google Earth Web Plug-in: 7.1 (2013-10-08) [Support] Safari Extensions: ⓘ GMail Counter - Elia Cereda - http://elix14.altervista.org/ (2012-06-01) Disconnect - Disconnect - https://disconnect.me/ (2014-03-10) Pin It Button - Pinterest, Inc. - http://www.pinterest.com/ (2015-08-06) Evernote Web Clipper - Evernote Corp. - http://evernote.com (2015-12-09) Stop-Reload Button - Marc Hoyois - http://hoyois.github.com/safariextensions/stopreloadbutton/ (2014-10-04) Franker - Yurii Soldak - http://franker.googlecode.com/ (2014-10-04) AdBlock - BetaFish, Inc. - https://getadblock.com (2016-05-21) Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (2016-04-06) The New York Times - The New York Times - http://www.nytimes.com (2014-10-04) Translate - SideTree.com - Apps for Mac and Web - http://SideTree.com/extensions.html#Translate (2016-02-06) WOT - WOT Services Ltd - http://www.mywot.com/ (2016-04-22) YoutubeWide - Pedrocc - http://www.pedrocc.com/safari (2014-04-08) Lyrics Here by Rob W - Rob Wu - https://robwu.nl/lyricshere/ (2015-06-13) LastPass - LastPass - https://lastpass.com (2015-06-11) ClickToFlash - Marc Hoyois - http://hoyois.github.com/safariextensions/clicktoplugin/ (2015-12-09) 3rd Party Preference Panes: ⓘ Flash Player (2016-05-10) [Support] Flip4Mac WMV (2013-03-30) [Support] Java (2016-04-24) [Support] Xmarks for Safari (2015-03-28) [Support] Time Machine: ⓘ Skip System Files: NO Mobile backups: OFF Auto backup: YES Volumes being backed up: HD500GMAC: Disk size: 999.35 GB Disk used: 392.78 GB Destinations: 500GBDisk [Local] Total size: 500.00 GB Total number of backups: 75 Oldest backup: 11/30/15, 2:18 PM Last backup: 6/19/16, 7:48 AM Size of backup disk: Too small Backup size 500.00 GB < (Disk used 392.78 GB X 3) Top Processes by CPU: ⓘ 8% WindowServer 6% coreaudiod 2% Messages 2% kernel_task 1% fontd Top Processes by Memory: ⓘ 1.66 GB com.apple.WebKit.WebContent(7) 726 MB kernel_task 606 MB Google Chrome Helper(12) 467 MB Safari 188 MB Skype Virtual Memory Information: ⓘ 249 MB Free RAM 7.75 GB Used RAM (2.11 GB Cached) 10 MB Swap Used Diagnostics Information: ⓘ Jun 21, 2016, 11:56:20 AM Self test - passed Jun 19, 2016, 11:58:25 PM ~/Library/Logs/DiagnosticReports/AddressBookSourceSync_2016-06-19-235825_[redac ted].crash /System/Library/Frameworks/AddressBook.framework/Versions/A/Helpers/AddressBook SourceSync.app/Contents/MacOS/AddressBookSourceSync Standard users cannot read /Library/Logs/DiagnosticReports. Run as an administrator account to see more information.

Reply

Answer 10

markwillb Author

Level 1

5 points

Jun 22, 2016 2:48 AM in response to markwillb

EtreCheck version: 2.9.12 (265) Report generated 2016-06-22 09:21:54 Download EtreCheck from https://etrecheck.com Runtime 3:32 Performance: Good Click the [Support] links for help with non-Apple products. Click the [Details] links for more information about that line. Click the [Remove] links to remove adware. Click the [Check files] link for help with unknown files. Problem: Other problem Description: Magic Track Pad erratic Hardware Information: ⓘ Mac mini (Mid 2011) [Technical Specifications] - [User Guide] - [Warranty & Service] Mac mini - model: Macmini5,1 1 2.3 GHz Intel Core i5 CPU: 2-core 8 GB RAM Upgradeable - [Instructions] BANK 0/DIMM0 4 GB DDR3 1333 MHz ok BANK 1/DIMM0 4 GB DDR3 1333 MHz ok Bluetooth: Old - Handoff/Airdrop2 not supported Wireless: en1: 802.11 a/b/g/n Video Information: ⓘ Intel HD Graphics 3000 S24B370 1600 x 900 @ 60 Hz System Software: ⓘ OS X El Capitan 10.11.5 (15F34) - Time since boot: about one day Disk Information: ⓘ WDC WD10JPVX-00JC3T0 disk0 : (1 TB) (Rotational) EFI (disk0s1) : 210 MB HD500GMAC (disk0s2) / : 999.35 GB (606.57 GB free) Recovery HD (disk0s3) [Recovery]: 650 MB USB Information: ⓘ Apple Inc. BRCM20702 Hub Apple Inc. Bluetooth USB Host Controller Apple Computer, Inc. IR Receiver Thunderbolt Information: ⓘ Apple Inc. thunderbolt_bus Configuration files: ⓘ /etc/hosts - Count: 1 Gatekeeper: ⓘ Anywhere Adware: ⓘ /Library/LaunchDaemons/com.Cypseli.net-preferences.plist /Library/LaunchDaemons/com.enhunger.net-preferences.plist /Library/LaunchDaemons/com.opinableUpd.plist ~/Library/LaunchAgents/com.jdibackup.JustCloud.autostart.plist ~/Library/LaunchAgents/com.jdibackup.JustCloud.backupstart.plist ~/Library/LaunchAgents/com.jdibackup.JustCloud.notify.plist ~/Library/LaunchAgents/com.jdibackup.ZipCloud.autostart.plist ~/Library/LaunchAgents/com.jdibackup.ZipCloud.notify.plist 8 adware files found. [Remove] Unknown Files: ⓘ /Library/LaunchDaemons/com.enhunger.preferences.plist One unknown file found. [Check files] Kernel Extensions: ⓘ /Applications/Tunnelblick.app [not loaded] net.tunnelblick.tap (20141104 (Tunnelblick build 4270.4371) Unsigned - 2015-07-10) [Support] [not loaded] net.tunnelblick.tun (20141104 (Tunnelblick build 4270.4371) Unsigned - 2015-07-10) [Support] /Applications/Utilities/DiskWarrior4.3/DiskWarrior.app [not loaded] com.alsoft.Preview (4.3 - 2011-02-15) [Support] /Applications/Viscosity.app [not loaded] com.viscosityvpn.Viscosity.tap (1.2 - 2015-07-10) [Support] [not loaded] com.viscosityvpn.Viscosity.tun (1.2 - 2015-07-10) [Support] /Applications/spotflux.app [not loaded] com.spotflux.Spotflux.tap (20111101 - 2016-03-08) [Support] [loaded] com.spotflux.Spotflux.tun (20111101 - 2016-03-08) [Support] /Library/Application Support/Hotspot Shield [not loaded] com.anchorfree.tun (1.1.1 - SDK 10.8 - 2015-05-13) [Support] /System/Library/Extensions [not loaded] com.devguru.driver.SamsungComposite (1.4.18 - SDK 10.6 - 2016-06-20) [Support] /System/Library/Extensions/ssuddrv.kext/Contents/PlugIns [not loaded] com.devguru.driver.SamsungACMControl (1.4.18 - SDK 10.6 - 2014-01-28) [Support] [not loaded] com.devguru.driver.SamsungACMData (1.4.18 - SDK 10.6 - 2014-01-28) [Support] [not loaded] com.devguru.driver.SamsungMTP (1.4.18 - SDK 10.5 - 2014-01-28) [Support] [not loaded] com.devguru.driver.SamsungSerial (1.4.18 - SDK 10.6 - 2014-01-28) [Support] System Launch Agents: ⓘ [not loaded] 8 Apple tasks [loaded] 146 Apple tasks [running] 84 Apple tasks System Launch Daemons: ⓘ [not loaded] 42 Apple tasks [loaded] 161 Apple tasks [running] 87 Apple tasks Launch Agents: ⓘ [not loaded] com.adobe.AAM.Updater-1.0.plist (2016-05-20) [Support] [failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2016-05-11) [Support] [loaded] com.citrix.AuthManager_Mac.plist (2013-06-07) [Support] [running] com.citrix.ReceiverHelper.plist (2013-06-07) [Support] [running] com.citrix.ServiceRecords.plist (2013-06-07) [Support] [loaded] com.divx.dms.agent.plist (2015-12-08) [Support] [loaded] com.divx.update.agent.plist (2015-11-30) [Support] [loaded] com.google.keystone.agent.plist (2016-03-02) [Support] [loaded] com.oracle.java.Java-Updater.plist (2014-06-08) [Support] [not loaded] com.teamviewer.teamviewer.plist (2015-12-06) [Support] [not loaded] com.teamviewer.teamviewer_desktop.plist (2015-12-06) [Support] Launch Daemons: ⓘ [loaded] com.Cypseli.net-preferences.plist (2016-03-31) Adware! [Remove] /etc/change_net_settings.sh [loaded] com.adobe.ARMDC.Communicator.plist (2016-05-11) [Support] [loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-05-11) [Support] [loaded] com.adobe.agsservice.plist (2016-01-17) [Support] [failed] com.adobe.fpsaud.plist (2016-05-10) [Support] [loaded] com.anchorfree.ajaxserver.plist (2013-11-09) [Support] [loaded] com.apple.installer.osmessagetracing.plist [loaded] com.cyberghostsrl.CyberghostPrivilegedHelper.plist (2016-01-02) [Support] [loaded] com.enhunger.net-preferences.plist (2015-11-28) Adware! [Remove] /etc/change_net_settings.sh [not loaded] com.enhunger.preferences.plist (2015-11-28) [Support] [loaded] com.google.keystone.daemon.plist (2016-03-02) [Support] [loaded] com.macpaw.CleanMyMac2.Agent.plist (2013-11-20) [Support] [loaded] com.malwarebytes.MBAMHelperTool.plist (2015-12-15) [Support] [not loaded] com.metamuse.kjams.plist (2012-12-30) [Support] [not loaded] com.opinableUpd.plist (2015-11-24) Adware! [Remove] /etc/run_upd.sh [loaded] com.oracle.java.Helper-Tool.plist (2014-06-08) [Support] [loaded] com.skype.skypeinstaller.plist (2016-03-03) [Support] [loaded] com.sparklabs.ViscosityHelper.plist (2015-08-17) [Support] [loaded] com.spotflux.Spotflux.plist (2013-03-28) [Support] [loaded] com.spotflux.Spotflux.tun.plist (2016-03-08) [Support] [loaded] com.teamviewer.Helper.plist (2015-01-15) [Support] [not loaded] com.teamviewer.teamviewer_service.plist (2015-12-06) [Support] [loaded] com.timesoftware.timemachineeditor.helper.plist (2015-05-30) [Support] [loaded] com.tunnelbear.mac.tbeard.plist (2014-09-02) [Support] [loaded] net.tunnelblick.tunnelblick.tunnelblickd.plist (2015-08-17) [Support] User Launch Agents: ⓘ [loaded] com.adobe.AAM.Updater-1.0.plist (2015-10-10) [Support] [failed] com.adobe.ARM.[...].plist (2013-11-03) [Support] [running] com.c-command.SpamSieve.LaunchAgent.plist (2016-06-21) [Support] [loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (2015-07-05) [Support] [failed] com.jdibackup.JustCloud.autostart.plist (2015-10-04) Adware! [Remove] [failed] com.jdibackup.JustCloud.backupstart.plist (2015-10-04) Adware! [Remove] [failed] com.jdibackup.JustCloud.notify.plist (2015-10-04) Adware! [Remove] [failed] com.jdibackup.ZipCloud.autostart.plist (2015-08-25) Adware! [Remove] [failed] com.jdibackup.ZipCloud.notify.plist (2015-08-25) Adware! [Remove] [not loaded] com.victorpimentel.TVShowsHelper.plist (2012-06-11) [Support] [loaded] net.tunnelblick.tunnelblick.LaunchAtLogin.plist (2015-07-10) [Support] [running] ws.agile.1PasswordAgent.plist (2014-01-26) [Support] User Login Items: ⓘ Vuze Application (/Applications/Vuze.app) Other Apps: ⓘ [running] com.adobe.PDApp.AAMUpdatesNotifier.95072.13C91DB5-B143-42D6-9E2D-690CE827DA7B [running] com.google.Chrome.60832 [running] com.google.gpautobackup.61792 [running] com.skype.skype.85152 [loaded] 431 Apple tasks [running] 208 Apple tasks Internet Plug-ins: ⓘ LogitechDeviceDetection: Unknown (2012-05-22) o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-16) [Support] OVSHelper: 1.1 (2016-01-31) [Support] Default Browser: 601 - SDK 10.11 (2016-05-05) Flip4Mac WMV Plugin: 3.2.0.16 - SDK 10.8 (2013-09-14) [Support] AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2016-05-20) [Support] FlashPlayer-10.6: 21.0.0.242 - SDK 10.6 (2016-05-25) [Support] AdobePDFViewerNPAPI: 15.016.20045 - SDK 10.11 (2016-06-04) [Support] DivX Web Player: 3.5.0.5 - SDK 10.10 (2015-12-17) [Support] QuickTime Plugin: 7.7.3 (2016-05-05) Flash Player: 21.0.0.242 - SDK 10.6 (2016-05-25) Outdated! Update CitrixICAClientPlugIn: 11.8.0 - SDK 10.7 (2013-06-07) [Support] googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-12) [Support] AdobePDFViewer: 15.016.20045 - SDK 10.11 (2016-06-04) [Support] iPhotoPhotocast: 7.0 - SDK 10.8 (2013-03-02) Silverlight: 5.1.10411.0 - SDK 10.6 (2013-09-15) [Support] JavaAppletPlugin: Java 8 Update 91 build 14 (2016-05-23) Check version User internet Plug-ins: ⓘ CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-26) [Support] Picasa: 1.0 - SDK 10.4 (2013-12-05) [Support] Google Earth Web Plug-in: 7.1 (2013-10-08) [Support] Safari Extensions: ⓘ GMail Counter - Elia Cereda - http://elix14.altervista.org/ (2012-06-01) Disconnect - Disconnect - https://disconnect.me/ (2014-03-10) Pin It Button - Pinterest, Inc. - http://www.pinterest.com/ (2015-08-06) Evernote Web Clipper - Evernote Corp. - http://evernote.com (2015-12-09) Stop-Reload Button - Marc Hoyois - http://hoyois.github.com/safariextensions/stopreloadbutton/ (2014-10-04) Franker - Yurii Soldak - http://franker.googlecode.com/ (2014-10-04) AdBlock - BetaFish, Inc. - https://getadblock.com (2016-05-21) Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (2016-04-06) The New York Times - The New York Times - http://www.nytimes.com (2014-10-04) Translate - SideTree.com - Apps for Mac and Web - http://SideTree.com/extensions.html#Translate (2016-02-06) WOT - WOT Services Ltd - http://www.mywot.com/ (2016-04-22) YoutubeWide - Pedrocc - http://www.pedrocc.com/safari (2014-04-08) Lyrics Here by Rob W - Rob Wu - https://robwu.nl/lyricshere/ (2015-06-13) LastPass - LastPass - https://lastpass.com (2015-06-11) ClickToFlash - Marc Hoyois - http://hoyois.github.com/safariextensions/clicktoplugin/ (2015-12-09) 3rd Party Preference Panes: ⓘ Flash Player (2016-05-10) [Support] Flip4Mac WMV (2013-03-30) [Support] Java (2016-04-24) [Support] Xmarks for Safari (2015-03-28) [Support] Time Machine: ⓘ Skip System Files: NO Mobile backups: OFF Auto backup: YES Volumes being backed up: HD500GMAC: Disk size: 999.35 GB Disk used: 392.78 GB Destinations: 500GBDisk [Local] Total size: 500.00 GB Total number of backups: 75 Oldest backup: 11/30/15, 2:18 PM Last backup: 6/19/16, 7:48 AM Size of backup disk: Too small Backup size 500.00 GB < (Disk used 392.78 GB X 3) Top Processes by CPU: ⓘ 8% WindowServer 6% coreaudiod 2% Messages 2% kernel_task 1% fontd Top Processes by Memory: ⓘ 1.66 GB com.apple.WebKit.WebContent(7) 726 MB kernel_task 606 MB Google Chrome Helper(12) 467 MB Safari 188 MB Skype Virtual Memory Information: ⓘ 249 MB Free RAM 7.75 GB Used RAM (2.11 GB Cached) 10 MB Swap Used Diagnostics Information: ⓘ Jun 21, 2016, 11:56:20 AM Self test - passed Jun 19, 2016, 11:58:25 PM ~/Library/Logs/DiagnosticReports/AddressBookSourceSync_2016-06-19-235825_[redac ted].crash /System/Library/Frameworks/AddressBook.framework/Versions/A/Helpers/AddressBook SourceSync.app/Contents/MacOS/AddressBookSourceSync Standard users cannot read /Library/Logs/DiagnosticReports. Run as an administrator account to see more information.

Reply

Answer 11

markwillb Author

Level 1

5 points

Jun 22, 2016 3:29 AM in response to markwillb

EtreCheck version: 2.9.12 (265)

Report generated 2016-06-22 09:21:54

Download EtreCheck from https://etrecheck.com

Runtime 3:32

Performance: Good

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Click the [Remove] links to remove adware.

Click the [Check files] link for help with unknown files.

Problem: Other problem

Description:

Magic Track Pad erratic

Hardware Information: ⓘ

Mac mini (Mid 2011)

[Technical Specifications] - [User Guide] - [Warranty & Service]

Mac mini - model: Macmini5,1

1 2.3 GHz Intel Core i5 CPU: 2-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1333 MHz ok

BANK 1/DIMM0

4 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ⓘ

Intel HD Graphics 3000

S24B370 1600 x 900 @ 60 Hz

System Software: ⓘ

OS X El Capitan 10.11.5 (15F34) - Time since boot: about one day

Disk Information: ⓘ

WDC WD10JPVX-00JC3T0 disk0 : (1 TB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

HD500GMAC (disk0s2) / : 999.35 GB (606.57 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

USB Information: ⓘ

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Configuration files: ⓘ

/etc/hosts - Count: 1

Gatekeeper: ⓘ

Anywhere

Adware: ⓘ

/Library/LaunchDaemons/com.Cypseli.net-preferences.plist

/Library/LaunchDaemons/com.enhunger.net-preferences.plist

/Library/LaunchDaemons/com.opinableUpd.plist

~/Library/LaunchAgents/com.jdibackup.JustCloud.autostart.plist

~/Library/LaunchAgents/com.jdibackup.JustCloud.backupstart.plist

~/Library/LaunchAgents/com.jdibackup.JustCloud.notify.plist

~/Library/LaunchAgents/com.jdibackup.ZipCloud.autostart.plist

~/Library/LaunchAgents/com.jdibackup.ZipCloud.notify.plist

8 adware files found. [Remove]

Unknown Files: ⓘ

/Library/LaunchDaemons/com.enhunger.preferences.plist

One unknown file found. [Check files]

Kernel Extensions: ⓘ

/Applications/Tunnelblick.app

[not loaded] net.tunnelblick.tap (20141104 (Tunnelblick build 4270.4371) Unsigned - 2015-07-10) [Support]

[not loaded] net.tunnelblick.tun (20141104 (Tunnelblick build 4270.4371) Unsigned - 2015-07-10) [Support]

/Applications/Utilities/DiskWarrior4.3/DiskWarrior.app

[not loaded] com.alsoft.Preview (4.3 - 2011-02-15) [Support]

/Applications/Viscosity.app

[not loaded] com.viscosityvpn.Viscosity.tap (1.2 - 2015-07-10) [Support]

[not loaded] com.viscosityvpn.Viscosity.tun (1.2 - 2015-07-10) [Support]

/Applications/spotflux.app

[not loaded] com.spotflux.Spotflux.tap (20111101 - 2016-03-08) [Support]

[loaded] com.spotflux.Spotflux.tun (20111101 - 2016-03-08) [Support]

/Library/Application Support/Hotspot Shield

[not loaded] com.anchorfree.tun (1.1.1 - SDK 10.8 - 2015-05-13) [Support]

/System/Library/Extensions

[not loaded] com.devguru.driver.SamsungComposite (1.4.18 - SDK 10.6 - 2016-06-20) [Support]

/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns

[not loaded] com.devguru.driver.SamsungACMControl (1.4.18 - SDK 10.6 - 2014-01-28) [Support]

[not loaded] com.devguru.driver.SamsungACMData (1.4.18 - SDK 10.6 - 2014-01-28) [Support]

[not loaded] com.devguru.driver.SamsungMTP (1.4.18 - SDK 10.5 - 2014-01-28) [Support]

[not loaded] com.devguru.driver.SamsungSerial (1.4.18 - SDK 10.6 - 2014-01-28) [Support]

System Launch Agents: ⓘ

[not loaded] 8 Apple tasks

[loaded] 146 Apple tasks

[running] 84 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 42 Apple tasks

[loaded] 161 Apple tasks

[running] 87 Apple tasks

Launch Agents: ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-05-20) [Support]

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2016-05-11) [Support]

[loaded] com.citrix.AuthManager_Mac.plist (2013-06-07) [Support]

[running] com.citrix.ReceiverHelper.plist (2013-06-07) [Support]

[running] com.citrix.ServiceRecords.plist (2013-06-07) [Support]

[loaded] com.divx.dms.agent.plist (2015-12-08) [Support]

[loaded] com.divx.update.agent.plist (2015-11-30) [Support]

[loaded] com.google.keystone.agent.plist (2016-03-02) [Support]

[loaded] com.oracle.java.Java-Updater.plist (2014-06-08) [Support]

[not loaded] com.teamviewer.teamviewer.plist (2015-12-06) [Support]

[not loaded] com.teamviewer.teamviewer_desktop.plist (2015-12-06) [Support]

Launch Daemons: ⓘ

[loaded] com.Cypseli.net-preferences.plist (2016-03-31) Adware! [Remove]

/etc/change_net_settings.sh

[loaded] com.adobe.ARMDC.Communicator.plist (2016-05-11) [Support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-05-11) [Support]

[loaded] com.adobe.agsservice.plist (2016-01-17) [Support]

[failed] com.adobe.fpsaud.plist (2016-05-10) [Support]

[loaded] com.anchorfree.ajaxserver.plist (2013-11-09) [Support]

[loaded] com.apple.installer.osmessagetracing.plist

[loaded] com.cyberghostsrl.CyberghostPrivilegedHelper.plist (2016-01-02) [Support]

[loaded] com.enhunger.net-preferences.plist (2015-11-28) Adware! [Remove]

/etc/change_net_settings.sh

[not loaded] com.enhunger.preferences.plist (2015-11-28) [Support]

[loaded] com.google.keystone.daemon.plist (2016-03-02) [Support]

[loaded] com.macpaw.CleanMyMac2.Agent.plist (2013-11-20) [Support]

[loaded] com.malwarebytes.MBAMHelperTool.plist (2015-12-15) [Support]

[not loaded] com.metamuse.kjams.plist (2012-12-30) [Support]

[not loaded] com.opinableUpd.plist (2015-11-24) Adware! [Remove]

/etc/run_upd.sh

[loaded] com.oracle.java.Helper-Tool.plist (2014-06-08) [Support]

[loaded] com.skype.skypeinstaller.plist (2016-03-03) [Support]

[loaded] com.sparklabs.ViscosityHelper.plist (2015-08-17) [Support]

[loaded] com.spotflux.Spotflux.plist (2013-03-28) [Support]

[loaded] com.spotflux.Spotflux.tun.plist (2016-03-08) [Support]

[loaded] com.teamviewer.Helper.plist (2015-01-15) [Support]

[not loaded] com.teamviewer.teamviewer_service.plist (2015-12-06) [Support]

[loaded] com.timesoftware.timemachineeditor.helper.plist (2015-05-30) [Support]

[loaded] com.tunnelbear.mac.tbeard.plist (2014-09-02) [Support]

[loaded] net.tunnelblick.tunnelblick.tunnelblickd.plist (2015-08-17) [Support]

User Launch Agents: ⓘ

[loaded] com.adobe.AAM.Updater-1.0.plist (2015-10-10) [Support]

[failed] com.adobe.ARM.[...].plist (2013-11-03) [Support]

[running] com.c-command.SpamSieve.LaunchAgent.plist (2016-06-21) [Support]

[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (2015-07-05) [Support]

[failed] com.jdibackup.JustCloud.autostart.plist (2015-10-04) Adware! [Remove]

[failed] com.jdibackup.JustCloud.backupstart.plist (2015-10-04) Adware! [Remove]

[failed] com.jdibackup.JustCloud.notify.plist (2015-10-04) Adware! [Remove]

[failed] com.jdibackup.ZipCloud.autostart.plist (2015-08-25) Adware! [Remove]

[failed] com.jdibackup.ZipCloud.notify.plist (2015-08-25) Adware! [Remove]

[not loaded] com.victorpimentel.TVShowsHelper.plist (2012-06-11) [Support]

[loaded] net.tunnelblick.tunnelblick.LaunchAtLogin.plist (2015-07-10) [Support]

[running] ws.agile.1PasswordAgent.plist (2014-01-26) [Support]

User Login Items: ⓘ

Vuze Application (/Applications/Vuze.app)

Other Apps: ⓘ

[running] com.adobe.PDApp.AAMUpdatesNotifier.95072.13C91DB5-B143-42D6-9E2D-690CE827DA7B

[running] com.google.Chrome.60832

[running] com.google.gpautobackup.61792

[running] com.skype.skype.85152

[loaded] 431 Apple tasks

[running] 208 Apple tasks

Internet Plug-ins: ⓘ

LogitechDeviceDetection: Unknown (2012-05-22)

o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-16) [Support]

OVSHelper: 1.1 (2016-01-31) [Support]

Default Browser: 601 - SDK 10.11 (2016-05-05)

Flip4Mac WMV Plugin: 3.2.0.16 - SDK 10.8 (2013-09-14) [Support]

AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2016-05-20) [Support]

FlashPlayer-10.6: 21.0.0.242 - SDK 10.6 (2016-05-25) [Support]

AdobePDFViewerNPAPI: 15.016.20045 - SDK 10.11 (2016-06-04) [Support]

DivX Web Player: 3.5.0.5 - SDK 10.10 (2015-12-17) [Support]

QuickTime Plugin: 7.7.3 (2016-05-05)

Flash Player: 21.0.0.242 - SDK 10.6 (2016-05-25) Outdated! Update

CitrixICAClientPlugIn: 11.8.0 - SDK 10.7 (2013-06-07) [Support]

googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-12) [Support]

AdobePDFViewer: 15.016.20045 - SDK 10.11 (2016-06-04) [Support]

iPhotoPhotocast: 7.0 - SDK 10.8 (2013-03-02)

Silverlight: 5.1.10411.0 - SDK 10.6 (2013-09-15) [Support]

JavaAppletPlugin: Java 8 Update 91 build 14 (2016-05-23) Check version

User internet Plug-ins: ⓘ

CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-26) [Support]

Picasa: 1.0 - SDK 10.4 (2013-12-05) [Support]

Google Earth Web Plug-in: 7.1 (2013-10-08) [Support]

Safari Extensions: ⓘ

GMail Counter - Elia Cereda - http://elix14.altervista.org/ (2012-06-01)

Disconnect - Disconnect - https://disconnect.me/ (2014-03-10)

Pin It Button - Pinterest, Inc. - http://www.pinterest.com/ (2015-08-06)

Evernote Web Clipper - Evernote Corp. - http://evernote.com (2015-12-09)

Stop-Reload Button - Marc Hoyois - http://hoyois.github.com/safariextensions/stopreloadbutton/ (2014-10-04)

Franker - Yurii Soldak - http://franker.googlecode.com/ (2014-10-04)

AdBlock - BetaFish, Inc. - https://getadblock.com (2016-05-21)

Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (2016-04-06)

The New York Times - The New York Times - http://www.nytimes.com (2014-10-04)

Translate - SideTree.com - Apps for Mac and Web - http://SideTree.com/extensions.html#Translate (2016-02-06)

WOT - WOT Services Ltd - http://www.mywot.com/ (2016-04-22)

YoutubeWide - Pedrocc - http://www.pedrocc.com/safari (2014-04-08)

Lyrics Here by Rob W - Rob Wu - https://robwu.nl/lyricshere/ (2015-06-13)

LastPass - LastPass - https://lastpass.com (2015-06-11)

ClickToFlash - Marc Hoyois - http://hoyois.github.com/safariextensions/clicktoplugin/ (2015-12-09)

3rd Party Preference Panes: ⓘ

Flash Player (2016-05-10) [Support]

Flip4Mac WMV (2013-03-30) [Support]

Java (2016-04-24) [Support]

Xmarks for Safari (2015-03-28) [Support]

Time Machine: ⓘ

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

HD500GMAC: Disk size: 999.35 GB Disk used: 392.78 GB

Destinations:

500GBDisk [Local]

Total size: 500.00 GB

Total number of backups: 75

Oldest backup: 11/30/15, 2:18 PM

Last backup: 6/19/16, 7:48 AM

Size of backup disk: Too small

Backup size 500.00 GB < (Disk used 392.78 GB X 3)

Top Processes by CPU: ⓘ

8% WindowServer

6% coreaudiod

2% Messages

2% kernel_task

1% fontd

Top Processes by Memory: ⓘ

1.66 GB com.apple.WebKit.WebContent(7)

726 MB kernel_task

606 MB Google Chrome Helper(12)

467 MB Safari

188 MB Skype

Virtual Memory Information: ⓘ

249 MB Free RAM

7.75 GB Used RAM (2.11 GB Cached)

10 MB Swap Used

Diagnostics Information: ⓘ

Jun 21, 2016, 11:56:20 AM Self test - passed

Jun 19, 2016, 11:58:25 PM ~/Library/Logs/DiagnosticReports/AddressBookSourceSync_2016-06-19-235825_[redac ted].crash

/System/Library/Frameworks/AddressBook.framework/Versions/A/Helpers/AddressBook SourceSync.app/Contents/MacOS/AddressBookSourceSync

Standard users cannot read /Library/Logs/DiagnosticReports.

Run as an administrator account to see more information.

Reply

Answer 12

markwillb Author

Level 1

5 points

Jun 22, 2016 3:42 AM in response to markwillb

Let me know if you received the ETRE report that is readable. It seems that I had to use e advanced editor to keep the font the smaller size. Not using the advanced editor automatically chooses larger font. I hope you can find something in this report that gives you a clue to what is going on here. Thank you for all your help. Again, I have completed your other suggestions of Safe boot with no success. No errant wifi or bluetooth signals. I even installed a new El Captan system with no improvement. I have run the disk utility and all is ok. I have unplugged everything from the Mac Mini except the monitor. My iPhone was turned off but makes no difference. My iPhone doesn't see any other wifi signals except my own network wifi here. That signal is very weak as well as it is at the other end of the building on another floor.

Reply

Answer 13

lllaass

Level 10

210,513 points

Jun 22, 2016 7:08 AM in response to markwillb

The report says you have a 2011 Mac Mini, not a 2012 Mac Mini.

It also shows yo have a lot of adware installed.

Remove everything highlighted in red as adware.

Update Flash player.

You have a lot of third-party kernel extension. Do you need them all?

Are you using .tunnelblick? Make sure it is up to date

Reply

Answer 14

markwillb Author

Level 1

5 points

Jun 22, 2016 6:09 PM in response to lllaass

EtreCheck version: 2.9.12 (265)

Report generated 2016-06-23 07:58:20

Download EtreCheck from https://etrecheck.com

Runtime 7:10

Performance: Below Average

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Click the [Check files] link for help with unknown files.

Problem: Beachballing

Hardware Information: ⓘ

Mac mini (Mid 2011)

[Technical Specifications] - [User Guide] - [Warranty & Service]

Mac mini - model: Macmini5,1

1 2.3 GHz Intel Core i5 CPU: 2-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1333 MHz ok

BANK 1/DIMM0

4 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ⓘ

Intel HD Graphics 3000

S24B370 1600 x 900 @ 60 Hz

System Software: ⓘ

OS X El Capitan 10.11.5 (15F34) - Time since boot: less than an hour

Disk Information: ⓘ

WDC WD10JPVX-00JC3T0 disk0 : (1 TB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

HD500GMAC (disk0s2) / : 999.35 GB (607.18 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

USB Information: ⓘ

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Configuration files: ⓘ

/etc/hosts - Count: 1

Gatekeeper: ⓘ

Mac App Store and identified developers

Unknown Files: ⓘ

/Library/LaunchDaemons/com.enhunger.preferences.plist

One unknown file found. [Check files]

Kernel Extensions: ⓘ

/Applications/Utilities/DiskWarrior4.3/DiskWarrior.app

[not loaded] com.alsoft.Preview (4.3 - 2011-02-15) [Support]

/Applications/Viscosity.app

[not loaded] com.viscosityvpn.Viscosity.tap (1.2 - 2015-07-10) [Support]

[not loaded] com.viscosityvpn.Viscosity.tun (1.2 - 2015-07-10) [Support]

/Applications/spotflux.app

[not loaded] com.spotflux.Spotflux.tap (20111101 - 2016-03-08) [Support]

[loaded] com.spotflux.Spotflux.tun (20111101 - 2016-03-08) [Support]

/Library/Application Support/Hotspot Shield

[not loaded] com.anchorfree.tun (1.1.1 - SDK 10.8 - 2015-05-13) [Support]

/System/Library/Extensions

[not loaded] com.devguru.driver.SamsungComposite (1.4.18 - SDK 10.6 - 2016-06-20) [Support]

/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns

[not loaded] com.devguru.driver.SamsungACMControl (1.4.18 - SDK 10.6 - 2014-01-28) [Support]

[not loaded] com.devguru.driver.SamsungACMData (1.4.18 - SDK 10.6 - 2014-01-28) [Support]

[not loaded] com.devguru.driver.SamsungMTP (1.4.18 - SDK 10.5 - 2014-01-28) [Support]

[not loaded] com.devguru.driver.SamsungSerial (1.4.18 - SDK 10.6 - 2014-01-28) [Support]

System Launch Agents: ⓘ

[not loaded] 8 Apple tasks

[loaded] 159 Apple tasks

[running] 71 Apple tasks