You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

data cable pin got corroded in 6 months

I purchased my new iPhone 6 in December-2015 and in 6 months itself the data cable pins have got corroded (pin-4 from left on both sides).

I am afraid very soon, it will stop working (wont charge my phone and also no data transfer). Please let me know what to do?

PFA the photo of the same. User uploaded file

iPhone 6, iOS 9.3.2

Posted on Jun 21, 2016 12:25 AM

Reply
1 reply
Sort By: 

Jun 21, 2016 9:01 AM in response to sukhwal

These things can happen, especially for an accessory with exposed pins. I've had this happen to a few regular USB cables, in fact. You are, however, within your warranty for this accessory as you purchased your iPhone less than a year ago. Your headphones, lightning cable and charging brick all fall under the same warranty as your iPhone. Apple will, of course, examine the cable and verify the type of damage for replacement. They do tend to be more lenient when replacing these though as apposed to the iPhone itself, which is nice. Contact Apple for help with Apple ID account security - Apple Support to have a replacement shipped out to you or to book an appointment at your local Apple Retail Store. If you choose shipping, they will setup express shipping, but will require a hold on a CC to do so as they will be sending the replacement cable in advance with the intent of receiving your current cable in turn. Once you receive the replacement, shipping labels will be in the packaging to ship your cable back. Once received, the hold is removed so long as they don't find some major damage they were not informed of.

Reply

data cable pin got corroded in 6 months

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.