HT205358: Set up your Apple TV (4th generation)

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Chez Carol
Level 1 (4 points)
Apple TV

Q: Signin failure withAppleTV 4th gen

When I updated the password for my AppleID, the next time I started the AppleTV it asked for the updated password and has failed to sign in ever sense. I have turned off two step verification, confirmed I have the correct password and the Apple TV is listed in my account. Before I restore the software which means I have to reload and activate everything, I thought I would ask for other suggestions.

Posted on Jun 21, 2016 2:09 AM

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Chez Carol

Q: Signin failure withAppleTV 4th gen

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  • by Diana.McCall,

    Diana.McCall Diana.McCall Jun 21, 2016 4:58 AM in response to Chez Carol
    Level 4 (2,900 points)
    Apple TV
    Jun 21, 2016 4:58 AM in response to Chez Carol

    I assume you've gone into Settings>Accounts and re-entered both Apple ID and password for both iTunes and iCloud. I don't understand what you mean by "Apple TV is listed in my account". You don't mean as a device to receive the authentication code, do you?

    If you do need to start again, you can just do a Reset, which erases all the settings, instead of a Restore, which also downloads the software.