Changed AppleID email address, lost all contacts on iCloud on iPhone6

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Level 1

12 points

Changed AppleID email address, lost all contacts on iCloud on iPhone6

Hi,

I changed my email address on my AppleID account as the one used by my cellphone service provider isn't very secure.

I have since lost all my contacts on my phone and Macbook and am unable to download them from iCloud, if they're still there.

This was after following the steps given by Apple Support page. I can't even get into iCloud through my Macbook as it says there is an error with the preferences.

iPhone 6s, iOS 9.3.1

Posted on Jun 21, 2016 1:38 AM

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Answer 1

javaliga

Level 10

120,179 points

Jun 21, 2016 7:22 AM in response to Ph.D11

Did you CHANGE your Apple ID or just get a NEW one? Did you follow the steps in these articles?

Managing your Apple ID - Official Apple Support

Change your Apple ID - Apple Support

What to do after you change your Apple ID email address or password - Apple Support

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Answer 2

Ph.D11 Author

Level 1

12 points

Jun 27, 2016 3:57 AM in response to javaliga

Hi Javaliga,

I changed the the Apple ID email address only. Still using the same password.

iCloud then asked if it should merge my contact list, to which I said yes expecting it to keep all current contacts, after which all contacts were gone, except my details and Apple Inc.

I tried restoring with the earliest archive, but the earliest archive is only contacts I started entering after loosing the rest, so no help at all.

There is a yellow bar of information on my iCloud data which I can't seem to access and I suspect all my contacts are in there?

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Answer 3

Eric Root

Level 10

685,293 points

Jun 27, 2016 10:15 AM in response to Ph.D11

Go to iCloud.com and select iCloud Settings. When that page loads, look at the bottom left side under Advanced and you can restore from there.

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