My Macbook Pro 15" mid 2014 A1398 is going shutdown randomly.
Console shows "Shutdown cause: -128"
I have reseted both SMC and NVRAM as well as reinstalled OS X.
Apple Diagnostics didn't show any issues.
A negative shutdown code may indicate a hardware problem. The precise meaning of the codes is not publicly documented.
Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. You may have to leave the machine there for several days.
Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional—ask if you need guidance.
If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
Keep your confidential data secure during hardware repair.
Apple recommends that you deauthorize a device in the iTunes Store before having it serviced.
*An SSD doesn't need to be zeroed.
Thank you for your answer.
Unfortunately, I don't have Apple Store in my country and there are no Authorized Service Providers in 500 km range.
Can I run any benchmarks or tests that can show issue?
If you contact Apple, you can arrange to ship your MBP to them.
Since to have already run Apple Diagnostics, there are no more Apple tests available for you to run.
You might download and post an Etrecheck report. It might offer a clue to your problem:
http://www.etresoft.com/etrecheck
Ciao.
I will contact Apple Support, thanks.
Etrecheck Report:
EtreCheck version: 2.9.12 (265)
Report generated 2016-06-21 16:45:25
Download EtreCheck from https://etrecheck.com
Runtime 1:23
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Computer is restarting
Hardware Information: ⓘ
MacBook Pro (Retina, 15-inch, Mid 2014)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro11,2
1 2,2 GHz Intel Core i7 CPU: 4-core
16 GB RAM Not upgradeable
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 537
Video Information: ⓘ
Intel Iris Pro
Color LCD 2880 x 1800
System Software: ⓘ
OS X El Capitan 10.11.5 (15F34) - Time since boot: about 3 hours
Disk Information: ⓘ
APPLE SSD SM0256F disk0 : (251 GB) (Solid State - TRIM: Yes)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Без названия (disk1) / : 249.77 GB (215.08 GB free)
Core Storage: disk0s2 250.14 GB Online
USB Information: ⓘ
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Gatekeeper: ⓘ
Anywhere
Kernel Extensions: ⓘ
/Library/Application Support/VirtualBox
[loaded] org.virtualbox.kext.VBoxDrv (5.0.22 - 2016-06-18) [Support]
[loaded] org.virtualbox.kext.VBoxNetAdp (5.0.22 - 2016-06-18) [Support]
[loaded] org.virtualbox.kext.VBoxNetFlt (5.0.22 - 2016-06-18) [Support]
[loaded] org.virtualbox.kext.VBoxUSB (5.0.22 - 2016-06-18) [Support]
/Library/Extensions
[loaded] com.intel.kext.intelhaxm (6.0.1 - SDK 10.9 - 2016-06-18) [Support]
System Launch Agents: ⓘ
[not loaded] 6 Apple tasks
[loaded] 157 Apple tasks
[running] 75 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 47 Apple tasks
[loaded] 160 Apple tasks
[running] 84 Apple tasks
Launch Agents: ⓘ
[running] com.bjango.istatmenusagent.plist (2016-06-18) [Support]
[running] com.bjango.istatmenusnotifications.plist (2016-06-18) [Support]
[running] com.bjango.istatmenusstatus.plist (2016-06-18) [Support]
[loaded] com.oracle.java.Java-Updater.plist (2016-06-17) [Support]
Launch Daemons: ⓘ
[loaded] com.apple.installer.osmessagetracing.plist
[running] com.bjango.istatmenusdaemon.plist (2016-06-18) [Support]
[loaded] com.intel.haxm.plist (2015-11-16) [Support]
[loaded] com.oracle.java.Helper-Tool.plist (2016-06-17) [Support]
[not loaded] org.virtualbox.startup.plist (2016-06-18) [Support]
User Launch Agents: ⓘ
[not loaded] org.virtualbox.vboxwebsrv.plist (2016-06-18) [Support]
User Login Items: ⓘ
gfxCardStatus Программа (~/.Trash/gfxCardStatus.app)
iTunesHelper Программа (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Программа (/Applications/Dropbox.app)
Other Apps: ⓘ
[running] com.etresoft.EtreCheck.5472
[running] com.getdropbox.dropbox.21152
[running] ru.keepcoder.Telegram.118432
[loaded] 402 Apple tasks
[running] 185 Apple tasks
Internet Plug-ins: ⓘ
Default Browser: 601 - SDK 10.11 (2016-05-05)
QuickTime Plugin: 7.7.3 (2016-05-05)
JavaAppletPlugin: Java 8 Update 91 build 14 (2016-06-17) Check version
Safari Extensions: ⓘ
AdBlock - BetaFish, Inc. - https://getadblock.com (2016-06-20)
3rd Party Preference Panes: ⓘ
Java (2016-04-01) [Support]
Time Machine: ⓘ
Time Machine not configured!
Top Processes by CPU: ⓘ
10% com.apple.WebKit.Networking
7% com.apple.WebKit.WebContent(4)
6% kernel_task
4% WindowServer
3% VBoxHeadless
Top Processes by Memory: ⓘ
1.60 GB com.apple.WebKit.WebContent(4)
1001 MB kernel_task
721 MB studio
688 MB VBoxHeadless
655 MB Safari
Virtual Memory Information: ⓘ
3.40 GB Free RAM
13.00 GB Used RAM (2.60 GB Cached)
0 B Swap Used
Diagnostics Information: ⓘ
Jun 21, 2016, 01:07:57 PM Self test - passed
Jun 19, 2016, 05:00:57 PM /Library/Logs/DiagnosticReports/CINEBENCH OSX_2016-06-19-170057_[redacted].cpu_resource.diag [Details]
/Users/USER/Downloads/*/CINEBENCH OSX.app/Contents/MacOS/CINEBENCH OSX
I don't see any issues, to be honest.
Can I run any benchmarks or tests that can show issue?
Other than Apple Diagnostics, which didn't work in your case, there's nothing else you can do. Even if you knew what the fault was, you wouldn't be able to fix it yourself.
There are a couple of things that you might try. Rid the MBP of the IntelHEXM application and CINEBENCH. Any change?
It appears that there was a kernel panic recently. Log and post it per these instructions:
https://support.apple.com/en-us/HT201753
Ciao.
I can't delete IntelHAXM as I need it for Android emulation.
Nevertheless, I've had this problem without this apps.
I don't have any kernel*.panic files at all. Actually, I hadn't kernel panic.
Random Macbook Pro shutdowns with "Shutdown cause: -128"
