Tana928 wrote:
Help!!! Woke up this morning to our iPhones on the ENTER PASSCODE screen. The battery icon is bright yellow, it is not connected to our home wifi, and all of the writing is in what I assume to be Japanese. When we try to enter the passcode, it tells us that it is incorrect, even though I'm sure it is correct.
Tried hard start holding down home button and lock key. Restarts but goes back to passcode request.
This also happened to my ipad which does not have a SIM card installed and is not a part of my AT&T account. It is however connected to the home wifi.
I've tried to chat with Apple Support but it won't connect and they want to call me back. DUH Apple, I cannot use either of my phones!!!
HELP!!!!!!
It sounds as though your iCloud account access has been taken over by someone else. I would highly recommend updating your iCloud account security information from https://appleid.apple.com/.
You are going to want to follow the prompts to change your password for the account. After you have done this, you can use iCloud/iTunes to restore your devices. If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
Afterwards, you can restore from your most recent backups.
Restore your iPhone, iPad, or iPod touch from a backup - Apple Support
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Apple offers a more advanced protection for your Apple ID called Two-factor Authentication. For security purposes, you will not be able to switch over to this immediately after updating your password, but you should be able to once 72 hours has passed through https://appleid.apple.com/
Two-factor authentication for Apple ID - Apple Support
Also be wary of phishing emails as this is one of the most common ways for attackers to learn your login information. If you visit https://iforgot.apple.com/ and follow the prompts to reset your Apple ID password, you will learn that a standard account uses date of birth and security questions as protection. If someone learns these things, your account is no longer secure. The majority of time, these details are learned through phishing attempts through email, text message, or even just searching for the information online about a person on Facebook for example.
Identifying fraudulent "phishing" email - Apple Support