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Haseo125

Q: My Iphone 5s wont update the carrier settings

My Iphone 5s wont update the carrier settings despite it telling me to upgrade it (yes I do push upgrade but nothing happens.) Tried restarting my phone, using wifi, charging to full, read you could use Itunes but nothing comes up, etc.) Nothing works. I use Walmart family mobile and it was at 2.4, it upgraded to 2.41 (which really just is annoying because I have a huge amount of trouble texting now.) So im trying to either go back to 2.4 or upgrade it to 2.42 (as it still shows I need to upgrade my carrier.) I keep clicking it with no luck. Can anyone help?

iPhone 5s, iOS 9.3.2

Posted on Jun 21, 2016 1:15 PM

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Q: My Iphone 5s wont update the carrier settings

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  • by razmee209,

    razmee209 razmee209 Jun 21, 2016 3:23 PM in response to Haseo125
    Level 7 (32,904 points)
    Jun 21, 2016 3:23 PM in response to Haseo125

    Haseo125 wrote:

     

    My Iphone 5s wont update the carrier settings despite it telling me to upgrade it (yes I do push upgrade but nothing happens.) Tried restarting my phone, using wifi, charging to full, read you could use Itunes but nothing comes up, etc.) Nothing works. I use Walmart family mobile and it was at 2.4, it upgraded to 2.41 (which really just is annoying because I have a huge amount of trouble texting now.) So im trying to either go back to 2.4 or upgrade it to 2.42 (as it still shows I need to upgrade my carrier.) I keep clicking it with no luck. Can anyone help?

    Ask Walmart why you can't update the carrier settings.

  • by ADAMdotK,

    ADAMdotK ADAMdotK Jun 21, 2016 4:19 PM in response to Haseo125
    Level 2 (286 points)
    Apple Music
    Jun 21, 2016 4:19 PM in response to Haseo125

    Connect your phone to iTunes, check for updates and sync. If there are new carrier settings available, iTunes will update them for you.

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Jun 21, 2016 4:51 PM in response to Haseo125
    Level 8 (37,876 points)
    Mac OS X
    Jun 21, 2016 4:51 PM in response to Haseo125

    Haseo125 wrote:

     

    My Iphone 5s wont update the carrier settings despite it telling me to upgrade it (yes I do push upgrade but nothing happens.) Tried restarting my phone, using wifi, charging to full, read you could use Itunes but nothing comes up, etc.) Nothing works. I use Walmart family mobile and it was at 2.4, it upgraded to 2.41 (which really just is annoying because I have a huge amount of trouble texting now.) So im trying to either go back to 2.4 or upgrade it to 2.42 (as it still shows I need to upgrade my carrier.) I keep clicking it with no luck. Can anyone help?

    On the phone, while connected to the cellular network and cellular data, go to Settings/General/About and tap on the carrier name and it should update carrier settings. This must be done over cellular; it can't be done over WiFi.