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Q: Voiding warranty iPhone 6 plus

Hi all,

 

I have iPhone 6 plus 128GB silver with iOS 9.3.2 bought from Telenor Bulgaria. The telephone always have been with an original case from Apple.

There are two problems with the phone - one of them is that the sensor for switching on/off the display when I'm talking, is not working every time. It doesn't shuts down when i pick up the phone or it doesn't turns on when I put down the phone from my ear.

The other problem is that when the phone is ringing the display is not responding and i can't pick up the phone.

I restarted the phone several times but the problems weren't solved. Then I fully reset the phone but it didn't work too.

 

I brought my telephone to my provider's store for service but my warranty was voided because I have a little crack (about 9mm length) left down which it doesn't aim the display at all. Also this crack is a long time after I started having the problems mentioned above. I just didn't have the time to go to any of the distributor's stores.

 

My question is - does this voiding of the warranty applies to Apple's Customer Service Policy?

 

Thank you for your time!

iPhone.jpg

iPhone 6 Plus, iOS 9.3.2

Posted on Jun 21, 2016 1:19 PM

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Q: Voiding warranty iPhone 6 plus

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  • by KiltedTim,Helpful

    KiltedTim KiltedTim Jun 21, 2016 10:26 PM in response to kokatina
    Level 9 (55,990 points)
    Mac OS X
    Jun 21, 2016 10:26 PM in response to kokatina

    Physical damage or abuse will void the warranty. It's clear from the photo that your phone was dropped or otherwise physically damaged. You will have to pay for service.

  • by BBoiss,Helpful

    BBoiss BBoiss Jun 21, 2016 10:30 PM in response to kokatina
    Level 4 (1,404 points)
    Apple Music
    Jun 21, 2016 10:30 PM in response to kokatina

    Options

    I want to present a line of hope here. There is the potential that this could qualify for a mixed-failure repair. This is essentially when, through examination, the device can be verified to have multiple issues, both in-warranty and out-of-warranty. The out-of-warranty issue here is the damaged front glass. The potentially in-warranty issue would be the sensor built into the display and the lack of response from the display overall. To service this iPhone, the full front panel of the phone is pulled off with an industrial suction cup, so to even examine the inside, it runs the risk of turning that small amount of damage into something much more significant as it would be pulling on the glass. The Apple Genius examining this device would have to be able to determine that the faults of the display were not due to the apparent tumble that this iPhone had. While it may seem small from the outside, it could have easily jolted something internally.

     

    If it can be determined that the two issues existed separately from one another, the device would be serviced under warranty, because the means to service the out-of-warranty issue cannot happen without the servicing of the in-warranty issue. Contact Apple for support and service - Apple Support

    I would call Apple to state your case. There is still some chance here. If you have a local Apple Retail Store, see about making an appointment. If they determine that they are going to just take care of it while speaking to you over the phone, they may have shipping options instead depending on your country/region.

     

     

    Realistically speaking and straight-shooting

    The crack would have been disregarded when considering the in-warranty repair/replacement if the issues had been reported prior to it happening. Listing an extreme example, it's like having engine trouble and then running headfirst into a tree several months after the engine trouble was first noticed. Now when reporting the issue, there is still the engine to consider, but what came first? The chicken or the egg? Without documentation, the fault is with the one in possession of the vehicle, and the matter of servicing the vehicle at this moment goes to an insurance claim.

     

    In any case, call Apple and have them make this determination for you. I hope this swings in your favor.