MrShoehorn
Level 1 (8 points)
Notebooks

Q: MacBook Pro Won't Boot - Single Flash

My early 2011, 15" MBP has a difficult time booting if it's been shutdown for awhile or slept for awhile. I say awhile and not a specific time, because generally i'll shut it down come back in a few days, or recently I slept it the next day turned it on. Today I woke it from sleep, left it alone for a while lid up, returned in 1.5 hrs and it wouldn't turn on. So, it appears to be random but almost everytime I shut it down and come back a few days later it has trouble.

 

Press power button - single light flash.

Battery has full juice - all lights on battery indicator, none flash.

Tried with power connected - also tried with battery removed and power connected.

When it does boot I get the transparent gray screen with the progress bars at the bottom - then boots.

Reset PRAM and SMC - does nothing.

 

15" Early 2011 MBP, 2.2GH i7, 16GB, Intel 3000 512MB, 512GB SSD, 10.11 Beta.

 

It seems to boot if I let it sit in my lap for a while (maybe it warms up?) Last time I tried to wake from sleep I tried to boot a bunch then closed the lid and opened then it power on.

 

I haven't done any thorough testing with any specific steps.

 

Any thoughts, i'm scared of the logic board being the issue, I can provide any logs or whatever info is needed.

MacBook Pro, OS X El Capitan (10.11)

Posted on Jun 21, 2016 5:04 PM

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MrShoehorn

Q: MacBook Pro Won't Boot - Single Flash

  • All replies
  • Helpful answers

  • by macjack,

    macjack macjack Jun 21, 2016 5:06 PM in response to MrShoehorn
    Level 9 (55,709 points)
    Mac OS X
    Jun 21, 2016 5:06 PM in response to MrShoehorn

    Please download and run EtreCheck, created by one of own helpers here in ASC. It is a diagnostic tool that's very useful to us in finding problems. Also it will give us further specs on your Mac. After it runs post the log file here. It will contain no personal information.

  • by MrShoehorn,

    MrShoehorn MrShoehorn Jun 21, 2016 5:34 PM in response to macjack
    Level 1 (8 points)
    Notebooks
    Jun 21, 2016 5:34 PM in response to macjack

    EtreCheck version: 2.9.12 (265)

    Report generated 2016-06-21 20:31:23

    Download EtreCheck from https://etrecheck.com

    Runtime 3:32

    Performance: Good

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

    Click the [Remove] links to remove adware.

     

    Check Apple signatures: Enabled

     

    Problem: Other problem

    Description:

    MBP won’t boot.

     

    Hardware Information: ⓘ

        MacBook Pro (15-inch, Early 2011)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Pro - model: MacBookPro8,2

        1 2.2 GHz Intel Core i7 CPU: 4-core

        16 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                8 GB DDR3 1333 MHz ok

            BANK 1/DIMM0

                8 GB DDR3 1333 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

        Battery: Health = Normal - Cycle count = 11

     

    Video Information: ⓘ

        Intel HD Graphics 3000

            Color LCD 1680 x 1050

        AMD Radeon HD 6750M - VRAM: 1024 MB

     

    System Software: ⓘ

        OS X El Capitan 10.11 (15A278b) - Time since boot: about 14 days

     

    Disk Information: ⓘ

        M4-CT512M4SSD2 disk0 : (512.11 GB) (Solid State - TRIM: No)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s4) <not mounted>  [Recovery]: 650 MB

            Macintosh HD (disk1) / : 510.88 GB (279.26 GB free)

                Core Storage: disk0s2 511.25 GB Online

     

        MATSHITADVD-R   UJ-898   ()

     

    USB Information: ⓘ

        Apple Inc. FaceTime HD Camera (Built-in)

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Inc. BRCM2070 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple Computer, Inc. IR Receiver

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

     

    Configuration files: ⓘ

        System Integrity Protection status: enabled (Custom Configuration)

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    Adware: ⓘ

        ~/Library/LaunchAgents/com.onlineapplicationnotice.AppNotice.plist

        ~/Library/Safari/Extensions/Searchme.safariextz

        2 adware files found. [Remove]

     

    Kernel Extensions: ⓘ

            /Applications/BlueStacks.app

        [not loaded]    com.bluestacks.kext.Hypervisor (4.3.26 - 2015-07-01) [Support]

     

            /Library/Extensions

        [not loaded]    com.citrix.kext.gusb (1.0 - 2016-06-07) [Support]

     

            /System/Library/Extensions

        [loaded]    com.delantis.kext.tcpblocknke (4.0.0 - SDK 10.8 - 2016-06-07) [Support]

        [loaded]    info.ennowelbers.framebuffer (1.0 - SDK 10.2 - 2016-06-07) [Support]

     

    System Launch Agents: ⓘ

        [running]    com.apple.Dock.plist (2015-06-30) - Invalid signature!

        [not loaded]    7 Apple tasks

        [loaded]    148 Apple tasks

        [running]    82 Apple tasks

     

    System Launch Daemons: ⓘ

        [failed]    com.apple.stackshot.plist (2015-06-30) - /usr/libexec/stackshot: Executable not found!

        [not loaded]    41 Apple tasks

        [loaded]    148 Apple tasks

        [running]    98 Apple tasks

     

    Launch Agents: ⓘ

        [loaded]    com.citrix.AuthManager_Mac.plist (2016-01-26) [Support]

        [running]    com.citrix.ReceiverHelper.plist (2016-01-26) [Support]

        [running]    com.citrix.ServiceRecords.plist (2016-01-26) [Support]

        [not loaded]    com.teamviewer.teamviewer.plist (2015-09-30) [Support]

        [not loaded]    com.teamviewer.teamviewer_desktop.plist (2015-09-30) [Support]

     

    Launch Daemons: ⓘ

        [loaded]    com.BlueStacks.AppPlayer.bstservice_helper.plist (2015-07-10) [Support]

        [loaded]    com.adobe.fpsaud.plist (2016-06-13) [Support]

        [loaded]    com.delantis.tcbblockd.plist (2014-03-06) [Support]

        [loaded]    com.delantis.tcbblocknke_load_kext.plist (2010-10-31) [Support]

        [loaded]    com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

        [loaded]    com.microsoft.office.licensingV2.helper.plist (2015-11-05) [Support]

        [loaded]    com.teamviewer.Helper.plist (2015-09-30) [Support]

        [not loaded]    com.teamviewer.teamviewer_service.plist (2015-09-30) [Support]

        [not loaded]    org.virtualbox.startup.plist [Support]

     

    User Launch Agents: ⓘ

        [loaded]    com.BlueStacks.AppPlayer.Service.plist (2015-07-10) [Support]

        [loaded]    com.BlueStacks.AppPlayer.UninstallWatcher.plist (2015-07-10) [Support]

        [failed]    com.BlueStacks.AppPlayer.Updater.plist (2015-07-10) [Support]

        [running]    com.amazon.music.plist (2015-12-24) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-03-03) [Support]

        [failed]    com.lastpass.LastPassHelper.plist (2015-11-19) [Support]

        [running]    com.onlineapplicationnotice.AppNotice.plist (2016-04-26) Adware!  [Remove]

            ~/Library/Application Support/AppCommon/AppNotice

        [running]    com.pia.pia_manager.plist (2015-11-10) [Support]

        [not loaded]    org.virtualbox.vboxwebsrv.plist (2015-06-22) [Support]

     

    User Login Items: ⓘ

        smcFanControl    Application  (/Applications/smcFanControl.app)

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

     

    Other Apps: ⓘ

        [running]    com.eidac.smcFanControl2.64352

        [running]    com.google.Chrome.48672

        [loaded]    com.microsoft.autoupdate.fba.151712

        [running]    com.rockysandstudio.Battery-Diag.161952

        [loaded]    com.rockysandstudio.Battery-Diag.Launch-Helper

        [running]    com.rockysandstudio.Memory-Diag.161312

        [loaded]    com.rockysandstudio.Memory-Diag.Launch-Helper

        [loaded]    397 Apple tasks

        [running]    209 Apple tasks

     

    Internet Plug-ins: ⓘ

        FlashPlayer-10.6: 22.0.0.192 - SDK 10.9 (2016-06-20) [Support]

        QuickTime Plugin: 7.7.3 (2015-08-28)

        Flash Player: 22.0.0.192 - SDK 10.9 (2016-06-20) [Support]

        NP_2020Player_WEB: 5.0.94.0 - SDK 10.6 (2011-10-26) [Support]

        Default Browser: 601 - SDK 10.11 (2015-08-31)

        CitrixICAClientPlugIn: 12.1.100 - SDK 10.10 (2016-01-26) [Support]

        nplastpass: 3.2.11 - SDK 10.10 (2015-11-19) [Support]

        SharePointBrowserPlugin: 14.4.1 - SDK 10.6 (2015-05-26) [Support]

        Silverlight: 5.1.41105.0 - SDK 10.6 (2015-12-22) [Support]

     

    User internet Plug-ins: ⓘ

        Picasa: 1.0 - SDK 10.6 (2015-08-26) [Support]

     

    Safari Extensions: ⓘ

        LastPass - LastPass - https://lastpass.com (2015-11-19)

        Open in Internet Explorer - Parallels - http://www.parallels.com (2015-12-02)

        Searchme (2015-07-25) Adware!  [Remove]

     

    3rd Party Preference Panes: ⓘ

        Flash Player (2016-06-13) [Support]

     

    Time Machine: ⓘ

        Time Machine not configured!

     

    Top Processes by CPU: ⓘ

             9%    WindowServer

             2%    Google Chrome Helper(9)

             2%    kernel_task

             2%    Dock

             1%    Memory Monitor

     

    Top Processes by Memory: ⓘ

        1.46 GB    Google Chrome Helper(9)

        1.14 GB    kernel_task

        246 MB    Google Chrome

        147 MB    softwareupdated

        131 MB    mdworker(7)

     

    Virtual Memory Information: ⓘ

        9.51 GB    Free RAM

        6.48 GB    Used RAM (1.45 GB Cached)

        0 B    Swap Used

     

     

  • by macjack,

    macjack macjack Jun 21, 2016 5:50 PM in response to MrShoehorn
    Level 9 (55,709 points)
    Mac OS X
    Jun 21, 2016 5:50 PM in response to MrShoehorn

    Remove all the Adware, then post another EtreCheck report.

    com.onlineapplicationnotice.AppNotice.plist

    com.onlineapplicationnotice.AppNotice.plist

    Searchme

    Also, rockysandstudio may be interfering.

  • by MrShoehorn,

    MrShoehorn MrShoehorn Jun 21, 2016 6:05 PM in response to macjack
    Level 1 (8 points)
    Notebooks
    Jun 21, 2016 6:05 PM in response to macjack

    I also just removed the memory tool.


    EtreCheck version: 2.9.12 (265)

    Report generated 2016-06-21 21:03:05

    Download EtreCheck from https://etrecheck.com

    Runtime 3:53

    Performance: Good

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Other problem

    Description:

    Won’t Boot

     

    Hardware Information: ⓘ

        MacBook Pro (15-inch, Early 2011)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Pro - model: MacBookPro8,2

        1 2.2 GHz Intel Core i7 CPU: 4-core

        16 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                8 GB DDR3 1333 MHz ok

            BANK 1/DIMM0

                8 GB DDR3 1333 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

        Battery: Health = Normal - Cycle count = 11

     

    Video Information: ⓘ

        Intel HD Graphics 3000

            Color LCD 1680 x 1050

        AMD Radeon HD 6750M - VRAM: 1024 MB

     

    System Software: ⓘ

        OS X El Capitan 10.11 (15A278b) - Time since boot: about 14 days

     

    Disk Information: ⓘ

        M4-CT512M4SSD2 disk0 : (512.11 GB) (Solid State - TRIM: No)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s4) <not mounted>  [Recovery]: 650 MB

            Macintosh HD (disk1) / : 510.88 GB (279.23 GB free)

                Core Storage: disk0s2 511.25 GB Online

     

        MATSHITADVD-R   UJ-898   ()

     

    USB Information: ⓘ

        Apple Inc. FaceTime HD Camera (Built-in)

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Inc. BRCM2070 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple Computer, Inc. IR Receiver

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

     

    Configuration files: ⓘ

        System Integrity Protection status: enabled (Custom Configuration)

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    Kernel Extensions: ⓘ

            /Applications/BlueStacks.app

        [not loaded]    com.bluestacks.kext.Hypervisor (4.3.26 - 2015-07-01) [Support]

     

            /Library/Extensions

        [not loaded]    com.citrix.kext.gusb (1.0 - 2016-06-07) [Support]

     

            /System/Library/Extensions

        [loaded]    com.delantis.kext.tcpblocknke (4.0.0 - SDK 10.8 - 2016-06-07) [Support]

        [loaded]    info.ennowelbers.framebuffer (1.0 - SDK 10.2 - 2016-06-07) [Support]

     

    System Launch Agents: ⓘ

        [not loaded]    7 Apple tasks

        [loaded]    148 Apple tasks

        [running]    82 Apple tasks

     

    System Launch Daemons: ⓘ

        [failed]    com.apple.stackshot.plist

        [not loaded]    41 Apple tasks

        [loaded]    147 Apple tasks

        [running]    99 Apple tasks

     

    Launch Agents: ⓘ

        [loaded]    com.citrix.AuthManager_Mac.plist (2016-01-26) [Support]

        [running]    com.citrix.ReceiverHelper.plist (2016-01-26) [Support]

        [running]    com.citrix.ServiceRecords.plist (2016-01-26) [Support]

        [not loaded]    com.teamviewer.teamviewer.plist (2015-09-30) [Support]

        [not loaded]    com.teamviewer.teamviewer_desktop.plist (2015-09-30) [Support]

     

    Launch Daemons: ⓘ

        [loaded]    com.BlueStacks.AppPlayer.bstservice_helper.plist (2015-07-10) [Support]

        [loaded]    com.adobe.fpsaud.plist (2016-06-13) [Support]

        [loaded]    com.delantis.tcbblockd.plist (2014-03-06) [Support]

        [loaded]    com.delantis.tcbblocknke_load_kext.plist (2010-10-31) [Support]

        [loaded]    com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

        [loaded]    com.microsoft.office.licensingV2.helper.plist (2015-11-05) [Support]

        [loaded]    com.teamviewer.Helper.plist (2015-09-30) [Support]

        [not loaded]    com.teamviewer.teamviewer_service.plist (2015-09-30) [Support]

        [not loaded]    org.virtualbox.startup.plist [Support]

     

    User Launch Agents: ⓘ

        [loaded]    com.BlueStacks.AppPlayer.Service.plist (2015-07-10) [Support]

        [loaded]    com.BlueStacks.AppPlayer.UninstallWatcher.plist (2015-07-10) [Support]

        [failed]    com.BlueStacks.AppPlayer.Updater.plist (2015-07-10) [Support]

        [running]    com.amazon.music.plist (2015-12-24) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-03-03) [Support]

        [failed]    com.lastpass.LastPassHelper.plist (2015-11-19) [Support]

        [running]    com.pia.pia_manager.plist (2015-11-10) [Support]

        [not loaded]    org.virtualbox.vboxwebsrv.plist (2015-06-22) [Support]

     

    User Login Items: ⓘ

        gfxCardStatus    Application  (~/Downloads/gfxCardStatus.app)

        smcFanControl    Application  (/Applications/smcFanControl.app)

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

     

    Other Apps: ⓘ

        [running]    com.eidac.smcFanControl2.64352

        [running]    com.etresoft.EtreCheck.191072

        [running]    com.google.Chrome.48672

        [loaded]    com.microsoft.autoupdate.fba.151712

        [running]    com.onlineapplicationnotice.AppNotice

        [running]    com.rockysandstudio.Battery-Diag.161952

        [loaded]    com.rockysandstudio.Battery-Diag.Launch-Helper

        [running]    com.rockysandstudio.Memory-Diag.161312

        [loaded]    com.rockysandstudio.Memory-Diag.Launch-Helper

        [running]    com.teamviewer.TeamViewer.8672

        [loaded]    397 Apple tasks

        [running]    211 Apple tasks

     

    Internet Plug-ins: ⓘ

        FlashPlayer-10.6: 22.0.0.192 - SDK 10.9 (2016-06-20) [Support]

        QuickTime Plugin: 7.7.3 (2015-08-28)

        Flash Player: 22.0.0.192 - SDK 10.9 (2016-06-20) [Support]

        NP_2020Player_WEB: 5.0.94.0 - SDK 10.6 (2011-10-26) [Support]

        Default Browser: 601 - SDK 10.11 (2015-08-31)

        CitrixICAClientPlugIn: 12.1.100 - SDK 10.10 (2016-01-26) [Support]

        nplastpass: 3.2.11 - SDK 10.10 (2015-11-19) [Support]

        SharePointBrowserPlugin: 14.4.1 - SDK 10.6 (2015-05-26) [Support]

        Silverlight: 5.1.41105.0 - SDK 10.6 (2015-12-22) [Support]

     

    User internet Plug-ins: ⓘ

        Picasa: 1.0 - SDK 10.6 (2015-08-26) [Support]

     

    Safari Extensions: ⓘ

        LastPass - LastPass - https://lastpass.com (2015-11-19)

        Open in Internet Explorer - Parallels - http://www.parallels.com (2015-12-02)

     

    3rd Party Preference Panes: ⓘ

        Flash Player (2016-06-13) [Support]

     

    Time Machine: ⓘ

        Time Machine not configured!

     

    Top Processes by CPU: ⓘ

            29%    TeamViewer

            23%    WindowServer

            11%    kernel_task

             6%    hidd

             1%    Dock

     

    Top Processes by Memory: ⓘ

        1.49 GB    Google Chrome Helper(9)

        1.14 GB    kernel_task

        328 MB    TeamViewer

        311 MB    Google Chrome

        147 MB    softwareupdated

     

    Virtual Memory Information: ⓘ

        8.17 GB    Free RAM

        7.82 GB    Used RAM (2.34 GB Cached)

        0 B    Swap Used

     

     

  • by macjack,

    macjack macjack Jun 22, 2016 7:35 AM in response to MrShoehorn
    Level 9 (55,709 points)
    Mac OS X
    Jun 22, 2016 7:35 AM in response to MrShoehorn

    Well, you've removed the adware and your EtreCheck report looks pretty clean. You are running some apps I don't know but I suspect the problem is hardware, not software. What does Disk Utility > First Aid report? Also try Apple Hardware Test.

    Using Apple Hardware Test - Apple Support

    Even if these report everything is OK, I'd bring it in to any Apple Store for a free evaluation. Their diagnostic tests are much more reliable than any tests we have built-in to the system.

  • by MrShoehorn,

    MrShoehorn MrShoehorn Jun 22, 2016 7:38 AM in response to macjack
    Level 1 (8 points)
    Notebooks
    Jun 22, 2016 7:38 AM in response to macjack

    Already made the appointment, I was informed about the RadeonGate, so possibly that's it.  I do believe it's hardware, I allowed it to heat up from my iMac's exhaust and it booted perfectly, so maybe some bad solder points on the logic board.

  • by macjack,

    macjack macjack Jun 22, 2016 7:43 AM in response to MrShoehorn
    Level 9 (55,709 points)
    Mac OS X
    Jun 22, 2016 7:43 AM in response to MrShoehorn

    OK, good luck! Let us know the cause.