tjy_j
Level 1 (12 points)
iTunes

Q: itunes not working after re-installing on windows 7

i recently updated my itunes to the latest version and it couldn't work after that. I uninstalled the program (following the steps on Troubleshooting issues with iTunes for Windows updates but it still doesn't work. Every time i try to open my itunes this appears:

Problem Event Name:APPCRASH
  Application Name:iTunes.exe
  Application Version:12.4.1.6
  Application Timestamp:574f3a58
  Fault Module Name:CoreAudioToolbox.dll
  Fault Module Version:7.10.5.0
  Fault Module Timestamp:5719afda
  Exception Code:c000001d
  Exception Offset:00000000005f9630
  OS Version:6.1.7600.2.0.0.768.3
  Locale ID:1033
  Additional Information 1:86a5
  Additional Information 2:86a599f99c7c0b061be0ac10bc599c0b
  Additional Information 3:0285
  Additional Information 4:02850250025594d879b54ebb835212e8

 

I went ahead to delete my CoreAudioToolbox.dll and repaired the apple application support but the same error appears. I tried almost every solution i can find but it still doesn't work.

I hope you can help me, thanks you.

Posted on Jun 21, 2016 8:39 PM

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tjy_j

Q: itunes not working after re-installing on windows 7

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  • Helpful answers

  • by Johann.B,

    Johann.B Johann.B Jun 22, 2016 9:13 AM in response to tjy_j
    Community Specialists
    Jun 22, 2016 9:13 AM in response to tjy_j

    Hello tjy_j, 

     

    If I’m understanding you right, iTunes crashes on your PC upon opening it and you’ve already tried uninstalling/reinstalling the software. I also see that this started only after you attempted to update iTunes. I know unexpected issues with software after updating is never a fun experience so I can certainly see why you would reach out for help with this today. 

     

    We have put together some awesome steps to help you get iTunes up and running again. Follow each one of the applicable steps in the following support article: 

     

    Fix unexpected quits or launch issues in iTunes for Windows

     

    Thanks for using Apple Support Communities.

     

    Have an awesome day!

  • by ShagCA,

    ShagCA ShagCA Jun 22, 2016 10:05 AM in response to tjy_j
    Level 4 (1,763 points)
    iPad
    Jun 22, 2016 10:05 AM in response to tjy_j

    You said you just reinstalled Windows 7. Did you install SP1 (Service Pack 1) and all other Windows patches? If your Windows 7 happens to be the one without SP1, you'll have to install SP1 + other patches. That will take a while (several hours) to complete.

     

    If CoreAudioToolbox.dll is listed in the problem details when iTunes for Windows stops working - Apple Support

  • by sandeva,

    sandeva sandeva Jun 23, 2016 4:27 AM in response to tjy_j
    Level 1 (4 points)
    Jun 23, 2016 4:27 AM in response to tjy_j

    Problem signature:

      Problem Event Name: APPCRASH

      Application Name: iTunes.exe

      Application Version: 12.4.1.6

      Application Timestamp: 574f3a58

      Fault Module Name: CoreAudioToolbox.dll

      Fault Module Version: 7.10.5.0

      Fault Module Timestamp: 5719afda

      Exception Code: c000001d

      Exception Offset: 00000000005f9630

      OS Version: 6.1.7600.2.0.0.256.1

      Locale ID: 16393

      Additional Information 1: 86a5

      Additional Information 2: 86a599f99c7c0b061be0ac10bc599c0b

      Additional Information 3: 0285

      Additional Information 4: 02850250025594d879b54ebb835212e8

     

     

    Read our privacy statement online:

      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

     

     

    If the online privacy statement is not available, please read our privacy statement offline:

      C:\Windows\system32\en-US\erofflps.txt

  • by turingtest2,

    turingtest2 turingtest2 Jun 23, 2016 11:24 AM in response to tjy_j
    Level 10 (84,964 points)
    iTunes
    Jun 23, 2016 11:24 AM in response to tjy_j

    I'd reinforce the advice above to make sure Windows is fully updated with all available patches. Then, for general advice, see Troubleshooting issues with iTunes for Windows updates which you've already mentioned.

     

     

    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Since removing the one dll and then trying to repair that component hasn't worked for you I'd recommend the deeper clean.

     

    Review the other boxes and the list of support documents further down the page in case one of them applies.

     

    The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version (try the last one that worked for you) or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with third party software.

     

     

     

    Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.

     

     

     

    tt2