Rickyleroy
Level 1 (4 points)
Mac OS X

Q: enable mail log

In last months I noted Apple mail client spends much time to connect to mail servers and I'm using several account for different provider. My network is working fine intact my web surfing is ok.

Can I enable debug for Apple mail to understand where is problem? I'd like to know connection time to server and to see all commands sent to them.

MacBook Pro with Retina display, OS X El Capitan (10.11.3)

Posted on Jun 21, 2016 9:30 PM

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Rickyleroy

Q: enable mail log

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  • Helpful answers

  • by tim_135,Helpful

    tim_135 tim_135 Jun 23, 2016 7:30 AM in response to Rickyleroy
    Community Specialists
    Jun 23, 2016 7:30 AM in response to Rickyleroy

    Hey there Rickyleroy, 

     

    Welcome to the Apple Support Communities! First, we're excited to hear that normal network usage and web surfing is working as expected. It sounds like you're looking for a means of monitoring your email server connections? A few suggestions that will have you on your way to a resolution: 

     

    Take a moment and ensure your Mac is up to date: 

     

    Update the software on your Mac

     

    Additionally, you may monitor the Mail server connections using "Connection Doctor": 

     

    Use Mail Connection Doctor

     

    All the best! Enjoy the day! 

  • by dianeoforegon,

    dianeoforegon dianeoforegon Jun 22, 2016 6:45 PM in response to Rickyleroy
    Level 5 (5,298 points)
    Jun 22, 2016 6:45 PM in response to Rickyleroy

    Often a slow connection is a result of your Inbox containing too many messages. You might want to archive old messages from your Inbox. You can move to a Archive folder on the server if you have room, or move the messages to a local "On My Mac" folder to move them off the server.

     

    Keeping a clean Inbox will result in a faster sync.

     

    Be sure to toggle open the Inbox to view your account Inboxes individually. The top Inbox is just a view of all your inboxes and is not an actual folder.

  • by Rickyleroy,

    Rickyleroy Rickyleroy Jun 23, 2016 7:32 AM in response to dianeoforegon
    Level 1 (4 points)
    Mac OS X
    Jun 23, 2016 7:32 AM in response to dianeoforegon

    I'm using several accounts for different providers but I'm interesting to Gmail account where I'm using POP3 protocol so on server there is no message.

    On my mac I created multiple folders

  • by dianeoforegon,

    dianeoforegon dianeoforegon Jun 23, 2016 12:39 PM in response to Rickyleroy
    Level 5 (5,298 points)
    Jun 23, 2016 12:39 PM in response to Rickyleroy

    POP doesn't sync the Inbox, but you still might benefit from archiving older messages. Since these are POP the Archive would be stored locally.

     

    When Mail connects to Gmail's server it still have to compare the message IDs for what it has against the messages in the Inbox on the server to know what to download.

     

    In a browser you might want to select to archive older Inbox messages to the All Mail folder. This way they are safely backed up if you ever needed to download again.