remote access MacMini...Mom's helper

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Level 1

9 points

remote access MacMini...Mom's helper

Question: how to set up remote access to my Mom's computer so that I can address any of the technical issues that she has?

I have an iMac late 2013 with El Capitan 10.11.5.

My mom's computer is a mac mini upgraded to 8 MG of RAM and also with El Capitan (not sure if there have been other updates since I was there last).

I would like to be able to connect to her computer remotely in order to see her screen and be able to assist in updates remotely.

I understood that El Capitan had the capability built-in but I wanted to know how to set it up.

Thank you in advance for your assistance.

Mom's helper

Mac mini, OS X El Capitan (10.11.4), Computer at Mom's house

Posted on Jun 22, 2016 8:33 AM

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Answer 1

lllaass

Level 10

210,519 points

Jun 22, 2016 11:59 AM in response to isabel a.

Set up and use Back to My Mac - Apple Support

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Answer 2

isabel a. Author

Level 1

9 points

Jun 22, 2016 9:34 AM in response to lllaass

Thank you for your prompt response...I have a follow up question.

I am not going to be sharing files with that computer. My mom does not have an iCloud account. I just want to be able to access it like if I were going to do tech support (which I am...haha). Is there another way to connect? or should I set up an iCloud account for my mom?

Thank you again!

Mom's helper

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Answer 3

lllaass

Level 10

210,519 points

Jun 22, 2016 11:59 AM in response to isabel a.

I would setup an iCloud account. It is just an Apple ID used for different services.

There is free (for non-commercial use) app TeamViewer and paid apps like GoToMyPc (works for Macs too) and LogMeIn).

I would try the Apple solution

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Answer 4

Linc Davis

Level 10

209,739 points

Jun 22, 2016 11:11 AM in response to isabel a.

"Back to My Mac" is not suitable for this purpose.

Messages (El Capitan): Share your screen

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Answer 5

isabel a. Author

Level 1

9 points

Jun 22, 2016 11:26 AM in response to lllaass

Thank you for this response. I will go ahead and set up an icloud account for my Mom so that I can also help her tracking things.

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Answer 6

isabel a. Author

Level 1

9 points

Jun 22, 2016 11:29 AM in response to Linc Davis

thank you for your response.

I will try it and see if I can teach my mother how to use iMessage. 😉

I am not sure that she has it set up and if it has been set up what account she is using. I hope that this works!

Is there any other way to access without being in a chat? Just in case....

Again, thank you for your assistance.

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Answer 7

Linc Davis

Level 10

209,739 points

Jun 22, 2016 11:53 AM in response to isabel a.

Is there any other way to access without being in a chat?

No. In case it's not clear, to use Back to My Mac, both computers must be associated with the same iCloud account. It's not intended to be used for your purpose. You should never sign in to iCloud with someone else's ID, nor should you ever disclose your iCloud credentials to anyone.

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