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Helpful answers
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Jun 23, 2016 10:52 AM in response to LaloChby sarah_s1,Hi LaloCh,
Thanks for checking out the Apple Support Communities. I understand you're having some trouble with the sound in your iPad Pro not coming through your speakers and only going through headphones. I use my iPad all the time to watch movies, so I can understand how important it is to have the sound working properly.
Since you've already tried some troubleshooting to get your sound working, I'd like to make sure that you've tried the steps listed here:
If you've gone through those steps, the next step to try would be to Reset all Settings on your iPad. If you've already tried this step, then you can skip ahead to the next part. To reset your settings, you would go to Settings > General > Reset > Reset all Settings. This won't erase any of your personal data (i.e. pictures, contacts, app data), but you will need to set up some default settings again like your sounds, wallpapers, Touch ID & passcode, Apple Pay, restrictions, iMessage, etc. You will also need to reconnect to your Wi-Fi network, so make sure you have your Wi-Fi password available.
After resetting all settings, you can try to backup and restore your iPad using iTunes if you're still having trouble. This will let you know if there is an issue with the hardware or software. After you restore the iPad, you'll want to set up the iPad as a new device and test it out before restoring your backup (temporarily). You can find the steps for backing up and restoring below.
How to back up your iPhone, iPad, and iPod touch - Apple Support
Cheers.
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Jun 28, 2016 6:59 AM in response to sarah_s1by LaloCh,★HelpfulThanks for your answer,
But I do that and not working, I still with the same problem. Please do you have another idea?
Thanks in advance,
Lalo
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Jun 24, 2016 6:49 AM in response to LaloChby chris_g1,Hey LaloCh,
Thanks for the update. Based on the issue you're having with your sound, it appears your iPad may need to be serviced. The following link should help you get started with the process and has links with additional information on topics such as warranty and service pricing, battery replacement, and express replacement service.
iPad Repair - Official Apple Support
Take Care!
