LaloCh

Q: iPad Pro no sound speakers only headphones

I don't know what happens with my speakers, my IPad pro suddenly change to speakers to headphone. I reset my iPad Pro and works speakers and few seconds later change to headphone, please help me!!!!

iPad Pro, iOS 9.3.2, Speakers

Posted on Jun 22, 2016 4:36 PM

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Q: iPad Pro no sound speakers only headphones

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  • by sarah_s1,

    sarah_s1 sarah_s1 Jun 23, 2016 10:52 AM in response to LaloCh
    Community Specialists
    Jun 23, 2016 10:52 AM in response to LaloCh

    Hi LaloCh,

     

    Thanks for checking out the Apple Support Communities. I understand you're having some trouble with the sound in your iPad Pro not coming through your speakers and only going through headphones. I use my iPad all the time to watch movies, so I can understand how important it is to have the sound working properly.

     

    Since you've already tried some troubleshooting to get your sound working, I'd like to make sure that you've tried the steps listed here:

    If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker - Apple Support

     

    If you've gone through those steps, the next step to try would be to Reset all Settings on your iPad. If you've already tried this step, then you can skip ahead to the next part. To reset your settings, you would go to Settings > General > Reset > Reset all Settings. This won't erase any of your personal data (i.e. pictures, contacts, app data), but you will need to set up some default settings again like your sounds, wallpapers, Touch ID & passcode, Apple Pay, restrictions, iMessage, etc. You will also need to reconnect to your Wi-Fi network, so make sure you have your Wi-Fi password available. 

     

    After resetting all settings, you can try to backup and restore your iPad using iTunes if you're still having trouble. This will let you know if there is an issue with the hardware or software. After you restore the iPad, you'll want to set up the iPad as a new device and test it out before restoring your backup (temporarily). You can find the steps for backing up and restoring below. 

     

    How to back up your iPhone, iPad, and iPod touch - Apple Support

     

    Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings - Apple Support

     

    Cheers.

  • by LaloCh,Helpful

    LaloCh LaloCh Jun 28, 2016 6:59 AM in response to sarah_s1
    Level 1 (8 points)
    iPad
    Jun 28, 2016 6:59 AM in response to sarah_s1

    Thanks for your answer,

     

    But I do that and not working, I still with the same problem. Please do you have another idea?

     

     

    Thanks in advance,

    Lalo

  • by chris_g1,

    chris_g1 chris_g1 Jun 24, 2016 6:49 AM in response to LaloCh
    Community Specialists
    Jun 24, 2016 6:49 AM in response to LaloCh

    Hey LaloCh,

     

    Thanks for the update. Based on the issue you're having with your sound, it appears your iPad may need to be serviced. The following link should help you get started with the process and has links with additional information on topics such as warranty and service pricing, battery replacement, and express replacement service.

     

    iPad Repair - Official Apple Support

     

    Take Care!