janefromwaltham

Q: Mac Book Pro crashes repeatedly.

Mac Book Pro OS 10.10.5, Safari 9.1.1. Crash occurs only while browsing on New York Times site. Associated with Flash. Error message says to go to Apple settings and delete some unspecified Flash files. Everything freezes. When I do this (after turning off with power button and restarting, all Safari tabs are restored until I try to open a couple of articles on the Times again. This has happened 20-30 times.Has anyone else had experience with this? No printer connected.

MacBook Pro, Printer name shows in print dialog b

Posted on Jun 22, 2016 4:21 PM

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Q: Mac Book Pro crashes repeatedly.

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  • by jndupuis1,

    jndupuis1 jndupuis1 Jun 22, 2016 5:13 PM in response to janefromwaltham
    Level 2 (470 points)
    Jun 22, 2016 5:13 PM in response to janefromwaltham

    I could point you to numerous Apple Discussions, but, I won't. Cut to the chase. Here's a link.

    https://kb.wisc.edu/page.php?id=45060

     

    To add to it, you may wish to Pull down your Apple Icon>Force Quit highlight all running Apps and click Force Quit button. You can also do some more housekeeping by highlighting Finder and hit Relaunch button at the same time.  When done pull down Go>Recent Items and clear it. Good stuff to know when it acts up like that.

     

    Cheers!!

  • by dianeoforegon,

    dianeoforegon dianeoforegon Jun 22, 2016 6:07 PM in response to janefromwaltham
    Level 5 (5,298 points)
    Jun 22, 2016 6:07 PM in response to janefromwaltham

    You could remove Flash and use Chrome for sites that require Flash.

     

    You might find that without Flash installed, NYT site will use HTML5 instead.

     

    To uninstall Flash, go to Applications > Utilities. Look for the Adobe installer. Run the uninstaller.

     

    https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html

  • by janefromwaltham,

    janefromwaltham janefromwaltham Jun 23, 2016 8:52 AM in response to jndupuis1
    Level 1 (4 points)
    Mac OS X
    Jun 23, 2016 8:52 AM in response to jndupuis1

    When I wrote "Everything freezes" I wasn't exaggerating. The cursor (arrow) won't move, so I can't access menus. Keystrokes do nothing. I just turn off with the power button, and hit it again to restart. All windows are restored and everything  is working until I click on a Times article or two and then the same thing happens. I get an error message that Flash is trying to prevent something and (on the rare occasions when the error window lasts long enough to read) tells me to go to networking and check the delete box there. I did this, but it made no difference. After restart I've tried to delete Flash  (n Apps-Utilities folder) but am not certain I did it correctly. Also (command-F) there are lots of files with a flash logo which, since I can't identify them all, I'm afraid to delete them since they may be something I need. Clearing get cache, cookies etc. seems entirely unrelated.

     

    jwolley@rcn.com

  • by Eric Root,

    Eric Root Eric Root Jun 23, 2016 9:19 AM in response to janefromwaltham
    Level 9 (69,891 points)
    iTunes
    Jun 23, 2016 9:19 AM in response to janefromwaltham

    Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

     

    Isolating an issue by using another user account

     

    If the problem is still there, try booting into the Safe Mode using your normal account.  Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.

     

    Safe Mode - About

     

    Safe Mode - Yosemite


    Try running this program and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
      

    Etrecheck – System Information

  • by dianeoforegon,

    dianeoforegon dianeoforegon Jun 23, 2016 12:43 PM in response to janefromwaltham
    Level 5 (5,298 points)
    Jun 23, 2016 12:43 PM in response to janefromwaltham

    If you still have problems after trying Eric's suggestions, download EtreCheck. Paste results in an email for help troubleshooting.

     

    http://www.etresoft.com/etrecheck

  • by jndupuis1,

    jndupuis1 jndupuis1 Jun 23, 2016 2:33 PM in response to janefromwaltham
    Level 2 (470 points)
    Jun 23, 2016 2:33 PM in response to janefromwaltham

    Hello again janefromwaltham! Here's an ASC Discussion link to an earlier Thread. Maybe this will help.

    Clear Cache

     

    Cheers!!

    Main contributors in Clear Cache Thread: VikingOSX and Eric Root