Ardene12

Q: Every time I try and sync with itunes  - does not wor


Ipad 3 - I want to download games - did in the past - now the circle just keeps going round and round - never further

iPad (3rd gen) Wi-Fi, iOS 9.3.2

Posted on Jun 22, 2016 6:56 PM

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Q: Every time I try and sync with itunes  - does not wor

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  • by alex_h1,

    alex_h1 alex_h1 Jun 23, 2016 12:04 PM in response to Ardene12
    Community Specialists
    Jun 23, 2016 12:04 PM in response to Ardene12

    Howdy Ardene12,

    Thanks for using the Apple Support Communities!

     

    I see from your post that your iPad is having some issues with connecting to the App Store and downloading an app.  I know this can be a frustrating issue as I download apps all the time on my iPad, so in order to get this issue resolved I'd like you to please start with the troubleshooting below:

     

    Fix the issue on your iPhone, iPad, or iPod touch

    If you can't connect to the iTunes Store on your iPhone, iPad, or iPod touch, make sure:

    1. That your date, time, and time zone are correct. Tap Settings > General > Date & Time. Time Zone might list another city in your time zone.
    2. That your iOS software is up to date. To check for updates, tap Settings > General > Software Update. You can also connect your iPhone, iPad, or iPod touch to iTunes and click Check for Update on your device's Summary page.
    3. To check that you're in range of a Wi-Fi router or base station. If you're using cellular service, make sure that cellular data is turned on from Settings > Cellular. If you're connected to cellular data, larger items might not download. You might need to connect to Wi-Fi to download apps, videos, and podcasts.
    4. That you have an active Internet connection. For help with your connection, check your device's user guide.
    5. To see if other devices, like portable computers, can connect to the Wi-Fi network and access the Internet.
    6. To reset your Wi-Fi router by turning it off and then on again.

    If there's still an issue, learn what to do if your device won't connect to a Wi-Fi network.

    If you can’t connect to the iTunes Store

     

    Have a good one.