tonyamjames
Level 1
(4 points)
Q: My Ipod Touch is disabled and is not recognizing the direction for suggested to recovery an ipod function.
I need help with my ipod touch that is now disabled. I have followed the instructions on the website for recovery and have been unsuccessful in restarting function of my device. The recovery option screen has not populated on my device. It remains on the itune screen with the charger logo. Please provide information as to how to restore my device.
iPod touch
lllaass
Level 10
(190,827 points)
Disabled
Place the iOS device in Recovery Mode
https://support.apple.com/en-us/HT201263
and then connect to your computer and restore via iTunes. The iPod will be erased.
If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled
https://support.apple.com/en-us/HT204306
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
https://geekindisguise.wordpress.com/2009/07/16/how-to-put-ipod-touch-iphone-int o-dfu-mode/
For how to restore:
Use iTunes to restore your iPhone, iPad, or iPod to factory settings
https://support.apple.com/en-us/HT201252
To restore from backup see:
Restore your device from an iCloud or iTunes backup - Apple Support
https://support.apple.com/en-us/HT204184
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
https://support.apple.com/en-us/HT201272
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.
If still problem try another cable and try on another computer
Last
Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
