scottnd2011
Level 1 (4 points)
iPhone

Q: Is anyone having any issue with no cell service?

My iPhone 6 ATT has no service and has been searching for hours.  My brothers phone, same plan is fine.  My service has been going in and out for days now. So frustrated.  Any advice?

iPhone 6, iOS 9.3.2

Posted on Jun 23, 2016 12:29 AM

by Coolbobcat2,Apple recommended
Coolbobcat2 Coolbobcat2
Level 3 (516 points)
A:

Hi there scottnd2011,

 

I understand you'd like to know if anyone is having issues with getting no cell service. I know is can be a very frustrating and annoying situation. Try following these steps below.

 

If you see No Service or Searching

If you see No Service or Searching on your device, or can't connect to a cellular network or cellular data, follow these steps:

  1. Check your coverage area to make sure that you're in an area with cellular network coverage.
    • If you can't connect to a cellular network on your iPhone, make sure that cellular data is on in Settings > Cellular*. On your iPad, go to Settings > Cellular Data.
    • If you're traveling internationally, make sure that your device is set up for data roaming. Go to Settings > Cellular > Data Roaming.
  2. Restart your iPhone or iPad.
  3. Check for a Carrier Settings Update.
  4. Take out the SIM card and put it back in. If the SIM card is damaged, or doesn't fit in the SIM tray, contact your carrier.
  5. Reset your Network Settings. Tap Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.
  6. If you have another device, see if you can connect your carrier's network with it in that location.
  7. Contact your carrierto:
    • Verify that your account is active and in good standing.
    • Make sure there are no outages in your area.
    • Check that your device isn't blocked from receiving cellular services and is set up with the right data plan.
  8. Update your iPhone or iPad to the latest version of iOS.

If you still can't connect to a cellular network, and have confirmed with your carrier that there isn't an issue with your account or network, try restoring your device.

 

I hope this helps you, scottnd2011.

Posted on Jun 23, 2016 12:40 AM

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scottnd2011

Q: Is anyone having any issue with no cell service?

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  • Helpful answers

  • by Coolbobcat2,Apple recommended

    Coolbobcat2 Coolbobcat2 Jun 23, 2016 12:40 AM in response to scottnd2011
    Level 3 (516 points)
    Jun 23, 2016 12:40 AM in response to scottnd2011

    Hi there scottnd2011,

     

    I understand you'd like to know if anyone is having issues with getting no cell service. I know is can be a very frustrating and annoying situation. Try following these steps below.

     

    If you see No Service or Searching

    If you see No Service or Searching on your device, or can't connect to a cellular network or cellular data, follow these steps:

    1. Check your coverage area to make sure that you're in an area with cellular network coverage.
      • If you can't connect to a cellular network on your iPhone, make sure that cellular data is on in Settings > Cellular*. On your iPad, go to Settings > Cellular Data.
      • If you're traveling internationally, make sure that your device is set up for data roaming. Go to Settings > Cellular > Data Roaming.
    2. Restart your iPhone or iPad.
    3. Check for a Carrier Settings Update.
    4. Take out the SIM card and put it back in. If the SIM card is damaged, or doesn't fit in the SIM tray, contact your carrier.
    5. Reset your Network Settings. Tap Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.
    6. If you have another device, see if you can connect your carrier's network with it in that location.
    7. Contact your carrierto:
      • Verify that your account is active and in good standing.
      • Make sure there are no outages in your area.
      • Check that your device isn't blocked from receiving cellular services and is set up with the right data plan.
    8. Update your iPhone or iPad to the latest version of iOS.

    If you still can't connect to a cellular network, and have confirmed with your carrier that there isn't an issue with your account or network, try restoring your device.

     

    I hope this helps you, scottnd2011.