redwinger21

Q: Purchased Songs Grayed Out on iPhone 6s

I have an iPhone 6s and a MacBook Pro, all with up-to-date software. I have the 128G model, so memory space isn't the issue. I have selected "manually manage music" and have tried all of the restart procedures/quitting itunes/etc.  I purchased a few albums from the iTunes store, and they play from my computer fine. I've even transferred them to an older iPod, and they play fine. When I try to transfer them to my iPhone 6s, they show up on the phone (only when plugged into the computer) but not on the phone. I do not use iCloud nor have an Apple Music account. I also have other songs copied from a CD on my computer that won't transfer as well.

 

Any solutions or advice would be greatly appreciated!

iPhone 6s, iOS 9.2

Posted on Jun 23, 2016 7:56 AM

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Q: Purchased Songs Grayed Out on iPhone 6s

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  • by AppleJen77,

    AppleJen77 AppleJen77 Jun 24, 2016 7:02 AM in response to redwinger21
    Community Specialists
    Jun 24, 2016 7:02 AM in response to redwinger21

    Hello, redwinger21!

     

    Thanks for reaching out to the Apple Support Communities! I depend on my music to sync properly to my phone as well. Without knowing what steps you have done so far to troubleshoot the issue, I would start by plugging in the iPhone and syncing the phone to have no music on it first. Then unplug the phone, go to Settings> General> Storage and Usage. Let the usage pull up and then go to Music. Then tap Edit and tap the minus on All Songs. This will ensure all music is removed from the iPhone. Once that is done, Sync your iPhone with iTunes on your computer using USB.

     

    Sync your content with iTunes

    Follow these steps to manually sync the content from your computer to your iOS device:

    1. Open iTunes. Make sure that you have the latest version.
    2. Connect your device to your computer using the included USB cable. Your connected device appears as an icon in the upper-left corner of the iTunes window. Learn what to do if you don't see the icon
    3. Click on the device icon . Look under Settings on the left side of the iTunes Window for a list of the content types that you can sync from your iTunes library to your device.

      If you don't have certain content in your iTunes library, you might not see some tabs. For example, if you don't have any podcasts in your library, you won't see a Podcast tab.

      iTunes can't sync certain content, including mail accounts, notes, or bookmarks. Use iCloud to manage your mail, notes, and bookmarks across your devices. Some iOS apps might use iTunes’s File Sharing feature to transfer content instead of syncing.
       
    4. Click the content type that you want to sync.
    5. In the main iTunes window, click the box next to Sync to turn on syncing for that content type. If there's a check in the box, syncing for that content type is already on.
                                                                           

     

    If you see a message that your iOS device is synced with another iTunes library after clicking the box, your iOS device was previously connected to another computer. If you click "Erase and Sync" in that message, all content of the selected type on your iOS device is replaced with content from your computer. Content that you didn't turn on syncing for isn't deleted from your iOS device. You can only sync your iOS device with one iTunes library at a time.

     

    That will add the music back to your iPhone. Cheers!