HT203828: If iCloud asks you for the password to your previous Apple ID

Learn about If iCloud asks you for the password to your previous Apple ID

embracer

Level 1 (4 points)

iCloud

Q: Cannot sign out of icloud with old apple ID from ipad. Can someone help?

Cannot sign out of of icloud because it is linked to an old apple ID that is not in operation. Can someone offer some advice thanks.

iPad 2, iOS 9.2.1, null

Posted on Jun 23, 2016 9:41 AM

I have this question too

Level 9 (70,190 points)

iTunes

A:

Enter the Apple ID and click Forgot Password,

Apple ID - Manage

Apple ID email address or password - What to do after you change

Posted on Jun 23, 2016 9:54 AM

Q: Cannot sign out of icloud with old apple ID from ipad. Can someone help?

All replies

Helpful answers

by Eric Root,Apple recommended

Eric Root Jun 23, 2016 9:54 AM in response to embracer
Level 9 (70,190 points)

iTunes

Jun 23, 2016 9:54 AM in response to embracer

Enter the Apple ID and click Forgot Password,

Apple ID - Manage

Apple ID email address or password - What to do after you change
Reply options

Link to this post

by embracer,

embracer Jun 23, 2016 9:58 AM in response to Eric Root
Level 1 (4 points)

iCloud

Jun 23, 2016 9:58 AM in response to Eric Root

Unfortunately my apple ID is my old email which is now defunct so forgot password will not work because the link will be sent to my old email which does not exist anymore. But thanks for your help.
Reply options

Link to this post

by gail from maine,Apple recommended

gail from maine Jun 23, 2016 12:39 PM in response to embracer
Level 7 (25,764 points)

iCloud

Jun 23, 2016 12:39 PM in response to embracer

When you click on the forgot password link, you are asked to answer your Security Questions in order to change the password.

If you forgot your Security Questions, then if you have a Rescue email address (which is not the Apple ID email address), it would send it there. If you do not have a Rescue email address, or if you cannot access the email that your Rescue email address is using, you need to contact Apple Support to get a reset link:

ACCOUNT SECURITY SUPPORT

Cheers,

GB
Reply options

Link to this post