zmasih
Level 1 (8 points)
Mac OS X

Q: Juniper Network Connect VPN quits after 2 minutes

I had been using Windows PC all these days. My PC crashed and I have to work on my personal Mac. I had trouble connecting to my office VPN through browser, finally I somehow managed to get things working with Safari however after getting connected to VPN through the Network Connect Client, the Network Connect client automatically shuts down after 2 minutes or sometimes after 3 minutes. I have tried java 6, 7 and 8 but nothing seems to make that Network Connect client stable. Any help would be much appreciated. I am using safari 9.1.1 with Juniper network connect version 8 on OS X El Capitan Macbook Pro. Below are the ncproxyd.log from /Library/Logs/Juniper Networks/Network Connect.

 

20160623013918.966761 ncproxyd[p432.t6411] writer.error thread exit (ncp.cpp:2047)

20160623013918.966825 ncproxyd[p432.t771] ncphandler.info teardown done (ncphandler.cpp:350)

20160623013918.966858 ncproxyd[p432.t771] ncp.error ncpCleanup for IVE secure.redhotremote.com (ncp.cpp:733)

20160623013918.966988 ncproxyd[p432.t771] adminsession.info Deleting route: 80.82.132.45/255.255.255.255 (AdminPrivilegedSession.cpp:1434)

20160623013918.967039 ncproxyd[p432.t771] adminsession.info Deleting route: 10.215.32.128/255.255.255.128 (AdminPrivilegedSession.cpp:1434)

20160623013918.967078 ncproxyd[p432.t771] rmon.error Failed to delete route. No such process (AdminPrivilegedSession.cpp:1282)

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20160623013918.967625 ncproxyd[p432.t771] adminsession.info Deleting route: 192.168.1.1/255.255.255.255 (AdminPrivilegedSession.cpp:1434)

20160623013918.967654 ncproxyd[p432.t771] rmon.info restoring route to 192.168.1.1 (routemon.cpp:1349)

20160623013918.967669 ncproxyd[p432.t771] adminsession.info Adding route: 192.168.1.1/255.255.255.255 -> 0.0.0.0 (metric:1) (if_id:5) (hw_addr:) (AdminPrivilegedSession.cpp:1431)

20160623013918.967711 ncproxyd[p432.t771] config.info Removing key "ncproxyd_added_routes" from the persistent store (config.cpp:276)

20160623013918.967764 ncproxyd[p432.t771] config_macos.info Removing ncproxyd_added_routes (config_macos.objcpp:59)

20160623013918.971134 ncproxyd[p432.t771] session.info disconnected from ive secure.redhotremote.com with reason 0 (session.cpp:660)

20160623013918.971174 ncproxyd[p432.t771] DSIPCHandler.info IPC is disconnecting (handler.cpp:80)

20160623020156.852477 ncproxyd[p466.t771] ipsec.info New tunnel being created (tunnel.cpp:57)

20160623020156.862119 ncproxyd[p466.t771] rmon.info got system route 0.0.0.0/0.0.0.0 gw 192.168.1.1 metric 2 via 0x00000000 (routemon.cpp:729)

20160623020156.862160 ncproxyd[p466.t771] rmon.info got system route 127.0.0.0/255.0.0.0 gw 127.0.0.1 metric 1 via 0x00000000 (routemon.cpp:729)

MacBook Pro, OS X El Capitan (10.11.5)

Posted on Jun 23, 2016 10:10 AM

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zmasih

Q: Juniper Network Connect VPN quits after 2 minutes

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  • Helpful answers

  • by SnickZ.,

    SnickZ. SnickZ. Jun 24, 2016 7:38 AM in response to zmasih
    Community Specialists
    Jun 24, 2016 7:38 AM in response to zmasih

    Welcome to Apple Support Communities, zmasih!

     

    Since I've worked from home myself, I understand how important it is to be able to connect to your employer's virtual private network. Since you're on the latest operating system, let's see what I can do to help you get connected.

     

    OS X El Capitan: Set up a connection to a virtual private network

     

    The above article is the information Apple has to help you get connected. If all of your settings are correct, you'll want to consult with your work place's IT department.

     

    Happy non-commuting!

  • by cdhw,

    cdhw cdhw Jun 24, 2016 8:15 AM in response to zmasih
    Level 4 (2,628 points)
    Servers Enterprise
    Jun 24, 2016 8:15 AM in response to zmasih

    This is not an El Capitan problem, but there's a Juniper users' forum here:

     

        http://www.juniperforum.com/

     

    I suspect that pretty much all you can do is check you have the latest version of Network Connect and then ask your network administrator to assist.

     

    I may be wrong but I thought JNC had been EOL'd. (I'm using Juno Pulse Secure v5.1.8 for VPN connection and it works fine with OS X 10.11.5.)

     

    C.