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Helpful answers
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Jun 23, 2016 2:42 PM in response to ArwaEby Carolyn Samit,Hi,
Make sure iTunes is up to date on your laptop.
Windows
- Open iTunes.
- From the menu bar at the top of the iTunes window, choose Help > Check for Updates. Learn what to do if you can’t see the menu bar.
- Follow the prompts to install the latest version.