problem connecting my iphone 9.3.2 to itunes on my laptop windows8

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problem connecting my iphone 9.3.2 to itunes on my laptop windows8

i was trying to connect my iphone to itunes on my laptop but it didn't connect, it didn't show the usual alert on phone 'trust', the usb is working and i have my iphone and itunes on the latest update, and i tried to restart my laptop and iphone, i also tried to sign out from itunes and sign in again but still they couldn't connect

Posted on Jun 23, 2016 2:40 PM

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Answer 1

Jun 23, 2016 2:42 PM in response to ArwaE

Hi,

Make sure iTunes is up to date on your laptop.

Windows

Open iTunes.
From the menu bar at the top of the iTunes window, choose Help > Check for Updates. Learn what to do if you can’t see the menu bar.
Follow the prompts to install the latest version.

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