I can make a call by FB but cannot by SIM

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Level 1

4 points

I can make a call by FB but cannot by SIM

Hi There,

I have iPhone 5S. i bought it 3 years ago. I did not used this phone a year then try to used it but battery died and i replaced it. Also I replaced display.

i upgraded latest OS version. it's works fine few week then met a issue. When i receive call usually morning, play crackling noise and i cannot make call.

afternoon it's become normal. After few days I cannot make call by SIM (GSM call), i replace my SIM but still cannot. did not heart any voice both side.

Then I switch on GSM data then make a call by facebook, it's working normal and can hear both side.

What happening in my phone?

Now when I dial by SIM, "calling..." message did not appear immediately and display freezed and it's become normal after 10 second. that period B number already answered my call and duration started but both side did not hear any voice!!!

Please help me.

iPhone 5s, iOS 8.4.1

Posted on Jun 24, 2016 12:45 AM

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Answer 1

jdo_apple

Community Specialist

Jun 24, 2016 1:24 PM in response to buyantugs

Hello buyantugs,

Thanks for that info and choosing the Apple Support Communities. I know that having a an issue making phone calls is not what you expect.

If I understand correctly, you are unable to make calls over your SIM card from your carrier, but can make audio calls via cellular data with other methods, like FaceBook. I would start with the steps in this article, but you may need to get this inspected by an Apple repair tech.

If you can't hear a person on a call or voicemail or if the sound isn't clear on your iPhone

To get it inspected, check options at either link here:

Apple - Support - Product Selection

Apple - Find Locations - Country Selector

Cheers!

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