bryanfromogden
Level 1 (5 points)
Apple TV

Q: Need help

i have forgotten my security question and now I've tried to go back to answer them again but it's say I have attempt to much and won't let me do it again.please help

iPhone 5s, iOS 9.3.1, Forgot security question

Posted on Jun 23, 2016 8:42 PM

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bryanfromogden

Q: Need help

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  • by stuckboss,

    stuckboss stuckboss Jun 24, 2016 2:45 PM in response to bryanfromogden
    Community Specialists
    Jun 24, 2016 2:45 PM in response to bryanfromogden

    Hello bryanfromogden!

     

    I certainly want you able to have full access to your Apple ID and security questions.  We can check out a few things. 

     

    If the questions have been answered incorrectly too many times and you have a lock out message, then it may need waiting the lock period before any other steps can be done.  Once the time limit is up, you can answer again or try sending a reset email to a rescue email already setup on the account. 

     

    The link below explains the process on how to proceed if you forgot the answers to your Apple ID security question. 

     

    If you forgot the answers to your Apple ID security questions - Apple Support

     

     

    If you are unable to reset the security questions, follow the steps from the If you can't reset your security questions section in the same article. 

     

    If you can't reset your security questions

    If you can't send a reset email, don't have a rescue email address, or can't access email at your rescue email address, call us for help. When you call, you might need to create a temporary support PIN to verify your identity. After you reset your security questions, you might want to update your rescue email address. 

     

    Best regards!