Becks8253
Level 1 (4 points)
iPhone

Q: iphone 6s

I Have recently purchased the iPhone 6s from having the 5, all my data has transferred to the 6 and all that was good. Yet when I make a call I can't hear the caller unless I put on to loud speaker and then when I do they can not hear me very well, this is the same in receiving calls. I have checked that all volumes are turned up so I know it is not that. Can anyone help please?

Posted on Jun 24, 2016 1:41 AM

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Becks8253

Q: iphone 6s

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  • by Alwayswantingtohelp1,

    Alwayswantingtohelp1 Alwayswantingtohelp1 Jun 24, 2016 2:23 PM in response to Becks8253
    Community Specialists
    Jun 24, 2016 2:23 PM in response to Becks8253

    Hello Becks8253,

     

    Thank you for using Apple Support Communities. 

     

    I understand that when you make a call you cannot hear the caller unless the loudspeaker is on and then they cannot hear you. I know how important it is for you to be able to be heard and to hear your callers. It sounds like that there could be 2 issues. One with your mic and one with your receiver. Before checking out the articles, and since it's new, make sure the thin plastic covering that comes on the display has been removed. 

     

    Then these 2 articles can help resolve these types of issues: 

     

    If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker

     

    Get help with the microphones on your iPhone, iPad, and iPod touch

     

    Best Regards

  • by owlb218,

    owlb218 owlb218 Jun 24, 2016 3:22 PM in response to Becks8253
    Level 1 (12 points)
    iPhone
    Jun 24, 2016 3:22 PM in response to Becks8253

    To every one who wants to have more storage (external storage)

    on the IPhone 5s and up  I have found a way .

    I have a IPhone 6 and only have 64 gig's on board I also have a

    SanDisk Connect wireless flashdrive I use as a external storage

    device and I have had no problems with the above .

     

    Apple app store - in the search box type  "Wireless"   enter and it should

    Show the SanDisk Connect wireless media.

     

    I found my app at SanDisk.com. if you can't find it go to contact SanDisk

    and ask for the link to the app for the IPhone.