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Cherie_Ann

Q: Stuck app

I have bought Dictionary app full version (after using the lite) but now wont open and cant delete to reinstall. Stuck on desktop of my iphone 6s. My OS is updated. It looks and acts like it is still installing (after 24 hours) but when I go into the apple store it doesnt say it is in the cloud but "open"; but when I select open it doesn't open app. In fact the semi greyed out app icon on my iphone goes to telling me it is waiting.


Other things I have tried to fix it:


Several regular restart of iPhone

Several Hard Restart of iPhone.

Tried deleting it but wont delete

Reinstalled the Lite version to see if I could get it to upgrade again but says I have already purchased it.

Oh, I also went onto itunes on my computer to see if the app showed up in my purchased area and it is there. I normally never sych my phone with my computer (Win 10 OS).


Any suggestions?

Posted on Jun 24, 2016 8:33 AM

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Q: Stuck app

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  • Helpful answers

  • by ManSinha,Apple recommended

    ManSinha ManSinha Jun 24, 2016 8:36 AM in response to Cherie_Ann
    Level 6 (10,250 points)
    iPhone
    Jun 24, 2016 8:36 AM in response to Cherie_Ann

    Settings - General - Storage - Storage and iCloud usage - Manage storage - see if the app is listed

    if yes click on it and delete it

    Remove the lite as well the normal version if possible

    Restart the phone and try to download again