Mid 2011 iMac White Screen no boot

Hello,


This post details my attempts at fixing a Mid 2011 27-inch iMac 12,2.


When I try to boot it to the regular hard drive, it loads about 70% of the way on the white screen with the Apple Logo and progress bar, and then the screen turns black for half of a second, and then turns to a white screen and stays like that forever. When I press the caps lock key while its still loading, the iMac is responsive, but when I press it after it gets stuck on the white screen, it is unresponsive.


When I try to boot it to a properly set up USB installer of El Capitan, it does the same thing. When I try booting it into a USB installer of an older OS, specifically OS X 10.8 (Mountain Lion), it does the same thing, but instead of a white screen, the screen turns black with vertical blue stripes. When I try booting it into a DVD installer of OS X 10.6 (Snow Leopard), it gives a Kernel Error, telling me to shut down the computer, on a faded gray screen. I suppose this is because it will not load any software released before the computer itself (the mid-2011 iMac was released after Snow Leopard and originally ran Lion or Mountain Lion).


I have already tried resetting both the NVRAM and PRAM, neither of which worked.


I have already tried switching the hard drive to a different one that I set up with a copy of El Capitan, and it does the same thing.


I have already reseated the RAM in multiple configurations.

When I boot in safe mode, it does the same thing (screen turns white and never fully boots up).

When I boot it into Internet Recovery through an Ethernet cable, it does the same thing (white screen).


When I boot it into Verbose mode, it gives an error at some point that says "BootCacheControl: Unable to open /var/db/BootCache.playlist: 2 No such file or directory" and then lists a ton of Errors, before turning off.


When I boot it into the Apple Hardware Test through the Ethernet, it runs until it encounters a Temperature Sensor Error, which is because the Hard Drive I have replaced the original with does not have the same built-in sensor as the original, and since it has been previously replaced, I do not have the original hard drive with the temperature sensor. I know that this is not the main problem, but it does prevent the Apple Hardware Test from being able to fully run past this error, not allowing me to check anything but Memory first (it never gets to the Logic Board tests).


This gives me only one option: Single User Mode. I can boot into it successfully, but when I run fsck -fy it always fails, but I know there is no issue with the hard drive because I have already replaced it. I have tried to repair it with "/usr/libexec/repair_packages --repair --standard-pkgs" after mounting it as write-able and it changed nothing.


I suspect that the problem is NOT the logic board because of this statement Apple issued regarding a firmware update for this exact iMac model:


iMac (Mid 2011): Unresponsive white screen on startup or vertical lines on screen - Apple Support


The symptoms described are exactly the same as mine, but the article never goes over how to actually install this firmware update without being able to boot into the computer at all. I have tried to do it from a USB by downloading the installer onto the USB, and accessing it through command line in Single User Mode, but the computer has no actual way of opening the .pkg file other than just looking at it's contents.


The last thing I tried was installing the updates from apple through the terminal, with the "softwareupdate" function, but Single User Mode for some reason cannot access the ethernet network. When I ping any valid IP, nothing is returned, but I know that the Ethernet network IS working because it can access it properly when I run the Apple Hardware Test. When I check the settings with ipconfig, there is no DHCP address that shows up.

I suspect that the issue really is the need to update the firmware, since it seems to not be able to set up the GPU properly.


Any idea how I can set up the Ethernet connection to work through the terminal in Single User Mode, so that I can run the software update, which will hopefully update the firmware? Any suggestions of what else I can try that I have not already tried (other than bringing it to Apple)?


Thanks

iMac, null

Posted on Jun 24, 2016 8:31 AM

Reply
6 replies

Feb 24, 2017 10:49 AM in response to Oleg5000000

Hi Oleg,


Thanks for your extensive elaboration of your issue with your iMac.

I Also have an mid-2011 iMac with 3.4GHz i7 CPU and 2 MB GPU.

It worked fine until last monday, when it was in screensaver (idle) mode when I noticed that it suddenly started rebooting. From that moment on I am no longer able to reboot the iMac, except in Single user mode and using the hardware test cd. Any other variant of starting up leads to an Apple logo, progress bar until about 50%, followed by a white screen. And then the keyboard is not responsive as well...


I also noticed that the top of the iMac gets pretty warm (hot) and running a normal hardware test yielded an error about the fan (4MOT/40000003 HDD-1345).

2 Phone sessions with Apple support did not lead to the root cause, so I needed to bring my iMac to a dealer for a check. The dealer suggested that it could be the video card since all modes with video accelleration lear into the white screen. So now I have to wait for the result of investigation of the repair center...

My iMac was in the range of iMacs that were repaired for free some time ago because of a production issueof these machines. Is there anyone else with the same problems ? What was the cause and how has it been resolved ? Please reply to this thread !!

Thanks !!

Feb 16, 2017 8:13 PM in response to Oleg5000000

Hi, I have the same problem. I think it's also like https://people.cam.cornell.edu/~zc227/extras/early2011mbp_graphics.html#issue

only the single-user mode and hardware testing are functioning.

In above article mention Temporary fix is to remove the driver of ATI,AMD graphic drivers, so during the boot will user internal graphic.

the problem is in EL Capitan,the security changed, can't remove drivers from single-user mode, need to disable security from terminal, our case is all booting will go to white-screen, can't disable the security.


I think if many EL Captian bring such problem back, our of warranty, some 2011 iMac may think to buy a new one. is maybe the road map from Apple?

Feb 16, 2017 8:29 PM in response to BDAqua

shift key + booting, it's booting slower but will go to white screen again.


This is 2nd time become white screen the first time was 4 months ago, the screen start to shifted during normal use. then become white-sreen after reboot. I leave it there,(power off), I have another macbook to work with.

3 weeks ago, I try to recover it try all the method of booting from internet, some how during one time I hold option during loading bar, it's back, i quickly did a backup, but not stable, will turn black after while may less than 20 minis, I use to hold optional key during loading bar, but maybe that it's not the right solution. it's back to work for 1-2 weeks.


one day opened safari(normally use chrome all time) screen start to flicking and shifted left-right. reboot. white screen till now.

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Mid 2011 iMac White Screen no boot

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