tarekreda

Q: ipad is disabled

Dear All

my iPad air is disabled , i do not remember my pass code and when i try to put iPad in recovery mode and restore it from new iTunes

not success but show message    i tunes could not connect to the iPad because it is locked with a bass-code  you must enter pass-code before it can be used by iTunes

Untitled12.jpg

iPad Air, iOS 8.4

Posted on Jun 24, 2016 11:04 AM

Close

Q: ipad is disabled

  • All replies
  • Helpful answers

  • by Carolyn Samit,Apple recommended

    Carolyn Samit Carolyn Samit Jun 24, 2016 11:07 AM in response to tarekreda
    Level 10 (122,532 points)
    Apple Music
    Jun 24, 2016 11:07 AM in response to tarekreda

    Hi,

     

    Follow the instructions here > If you forgot the passcode for your iPad

     

    And make sure iTunes is up to date on your computer.

     

    1. Open iTunes.
    2. From the menu bar at the top of the iTunes window, choose Help > Check for Updates. Learn what to do if you can’t see the menu bar.
    3. Follow the prompts to install the latest version.
  • by tarekreda,

    tarekreda tarekreda Jun 24, 2016 11:44 AM in response to Carolyn Samit
    Level 1 (4 points)
    Applications
    Jun 24, 2016 11:44 AM in response to Carolyn Samit

    Dear Sir

    thank you for your reply 

    my device do not appear in find my device and show as offline in i cloud

    and when i connected it to i tunes by recovery mode , it is show i tunes can not connect to iPad because iPad have a pass code , open the pass code first and after that restore iPad

    i did not know my pass code

    and iTunes didn't able to connect to my iPad , it is disabled now

    how 2 bypass this bass code without iTunes and without i cloud because m device is offline in i cloud

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Jun 24, 2016 1:38 PM in response to tarekreda
    Level 9 (58,896 points)
    iPhone
    Jun 24, 2016 1:38 PM in response to tarekreda

    You were provided answers in your original thread. my ipad is disabled and i forget pass-code

     

    Do not post duplicate threads, it will not change the answer. If you continue to have difficulty in getting the device into Recovery mode, and it continues to ask for the passcode, then you need to contact Apple, as provided you in the first thread. All we can do is provide you the instructions to get it into Recovery Mode, and if you cannot get it there, then you need to take it for help. No one here on the forum can get it into Recovery Mode for you, unfortunately.