tarekreda

Q: my ipad is disabled and i forget pass-code

Dear All

my iPad air is disabled , i do not remember my pass code and when i try to put iPad in recovery mode and restore it from new iTunes

not success but show message    i tunes could not connect to the iPad because it is locked with a bass-code  you must enter pass-code before it can be used by iTunes

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iPad Air, iOS 8.4

Posted on Jun 24, 2016 11:16 AM

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Q: my ipad is disabled and i forget pass-code

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  • by Barry Hemphill,Apple recommended

    Barry Hemphill Barry Hemphill Jun 24, 2016 11:20 AM in response to tarekreda
    Level 8 (38,001 points)
    Peripherals
    Jun 24, 2016 11:20 AM in response to tarekreda
  • by tarekreda,

    tarekreda tarekreda Jun 24, 2016 11:43 AM in response to tarekreda
    Level 1 (4 points)
    Applications
    Jun 24, 2016 11:43 AM in response to tarekreda

    Dear Sir

    thank you for your reply

    my device do not appear in find my device and show as offline in i cloud

    and when i connected it to i tunes by recovery mode , it is show i tunes can not connect to iPad because iPad have a pass code , open the pass code first and after that restore iPad

    i did not know my pass code

    and iTunes didn't able to connect to my iPad , it is disabled now

    how 2 bypass this bass code without iTunes and without i cloud because m device is offline in i cloud

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Jun 24, 2016 11:49 AM in response to tarekreda
    Level 9 (57,350 points)
    iPhone
    Jun 24, 2016 11:49 AM in response to tarekreda

    You are not getting the device into Recovery Mode. If you look at the support document that was provided, if you have never connected the device to iTunes, you need to force the device into Recovery Mode using the instructions provided. See this section.

     

    If you've never synced with iTunes or set up Find My iPhone in iCloud, you'll need to use recovery mode to restore your device. This will erase the device and its passcode.

    1. Connect your iOS device to your computer and open iTunes. If you don't have a computer, borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider.
    2. While your device is connected, force restart it: Press and hold the Sleep/Wake and Home buttons at the same time. Don't let go when you see the Apple logo — keep holding until you see the recovery mode screen.
    3. When you see the option to Restore or Update, choose Restore.

      iTunes will download software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3.

    4. Wait for the process to finish. Then you can set up and use your device.

     

    If you have synced your device with a computer in the past, then use this section.

     

    If you've synced your device with iTunes, you can restore your device.

    1. Connect your device to the computer you synced with.
    2. Open iTunes. If asked for a passcode, try another computer you've synced with, or use recovery mode.
    3. Wait for iTunes to sync your device and make a backup. If it doesn't, learn what to do.
    4. Once the sync and backup have finished,click Restore [your device].
    5. When you reach the Set Up screen while restoring your iOS device, tap Restore from iTunes backup.
    6. Select your device in iTunes. Look at the date and size of each backup and pick the most relevant one.

     

    If you continue to have issues, use this section.

     

    Get more help

    If you can’t force restart or use recovery mode because of broken buttons, contact Apple Support.

  • by tarekreda,

    tarekreda tarekreda Jun 24, 2016 1:38 PM in response to ChrisJ4203
    Level 1 (4 points)
    Applications
    Jun 24, 2016 1:38 PM in response to ChrisJ4203

    again after press restore and waiting 15 minutes downloading , ipad restart and after that type message i tunes can not connect to iPad because iPad have a pass code , open the pass code first and after that restore iPad

  • by tarekreda,

    tarekreda tarekreda Jun 24, 2016 1:39 PM in response to ChrisJ4203
    Level 1 (4 points)
    Applications
    Jun 24, 2016 1:39 PM in response to ChrisJ4203

    i tunes could not connect to the iPad because it is locked with a bass-code  you must enter pass-code before it can be used by iTunes

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Jun 24, 2016 1:42 PM in response to tarekreda
    Level 9 (57,350 points)
    iPhone
    Jun 24, 2016 1:42 PM in response to tarekreda

    Then you need to contact Apple if you have tried all of the information in the support document.

  • by tarekreda,

    tarekreda tarekreda Jun 24, 2016 1:51 PM in response to ChrisJ4203
    Level 1 (4 points)
    Applications
    Jun 24, 2016 1:51 PM in response to ChrisJ4203

    ok thank you

    can i send mail to apple (what is mail contact ) or by call

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Jun 24, 2016 2:00 PM in response to tarekreda
    Level 9 (57,350 points)
    iPhone
    Jun 24, 2016 2:00 PM in response to tarekreda

    You can contact them in any way that is provided to you in the link that I gave you. You can call, or chat. Then you can arrange to send the phone off if necessary and you cannot get to an Apple Store or Authorized Apple Service Provider.