Ian.dean42
Level 1 (4 points)
Apple Watch

Q: My Apple Watch won't show its display and its brand new

MY wife has paired her brand new iwatch just now and now the screen is blank even though the watch is talking to her

iPad 2, iOS 4.3

Posted on Jun 24, 2016 3:18 PM

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Ian.dean42

Q: My Apple Watch won't show its display and its brand new

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  • by Jonathan UK,Helpful

    Jonathan UK Jonathan UK Jun 24, 2016 3:38 PM in response to Ian.dean42
    Level 8 (39,662 points)
    Apple Watch
    Jun 24, 2016 3:38 PM in response to Ian.dean42

    Hi

     

    VoiceOver (an accessibility feature that includes Screen Curtain) has been activated on your wife's watch.

     

    • To disable VoiceOver:
      • On your wife's iPhone, in the Watch app, go to: My Watch (tab) > General > Accessibility > VoiceOver > turn off each of VoiceOver and Screen Curtain.
      • Or use Siri: press and hold the Digital Crown until your wife feels a tap on her wrist > then say: “Turn off VoiceOver.”

     

    • If the Accessibility Shortcut has been enabled and configured for VoiceOver, your wife can also enable and disable the feature more conveniently:
      • On the watch: quickly press the Digital Crown (the round button) three times.

     

    • To configure the Accessibility Shortcut:
      • On your wife's iPhone, in the Watch app, go to: My Watch > General > Accessibility > Accessibility Shortcut (at the bottom) > select / deselect VoiceOver.

  • by Ian.dean42,

    Ian.dean42 Ian.dean42 Jun 24, 2016 3:40 PM in response to Jonathan UK
    Level 1 (4 points)
    Apple Watch
    Jun 24, 2016 3:40 PM in response to Jonathan UK

    She has impaired her phone thinking it was broken and now cannot re-pair the watch to the phone so is there anyway of completely resetting the watch to factory settings please

  • by Jonathan UK,Helpful

    Jonathan UK Jonathan UK Jun 24, 2016 3:47 PM in response to Ian.dean42
    Level 8 (39,662 points)
    Apple Watch
    Jun 24, 2016 3:47 PM in response to Ian.dean42

    On the watch, go to: Home screen (via a single press on the Digital Crown) > Settings (cog icon) > General > Reset > Erase all Content and Settings.

     

    You should then be able to re-pair it via the standard process, choosing to Restore from Backup during set up:

     

    Set up your Apple Watch - Apple Support

  • by Ian.dean42,

    Ian.dean42 Ian.dean42 Jun 24, 2016 3:49 PM in response to Jonathan UK
    Level 1 (4 points)
    Apple Watch
    Jun 24, 2016 3:49 PM in response to Jonathan UK

    HI pal thanks for your help but no good the screen won't turn on so I carnt access it to change any setting so I will take it back tomorrow to apple and let them sort it or replace it