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All replies
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Helpful answers
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Jun 24, 2016 3:47 PM in response to Etolliniby zinacef,When logging into your devices, see this first -- If iCloud asks you for the password to your previous Apple ID - Apple Support
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Jun 25, 2016 8:39 AM in response to zinacefby Etollini,So I can't sign out of Icloud or into the app store. Both won't accept the login information. I have tried to reset the password but even with the new password it will not accept it. It doesn't matter if I'm trying on my IPad, IPad mini, or iPhone 6.all the same. I can't log into the app store or log off Icloud.
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Jun 25, 2016 10:17 AM in response to Etolliniby Eric Root,Do you get any error messages when try to log into the App Store or sign out of iCloud?
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Jun 25, 2016 10:19 AM in response to Etolliniby gail from maine,And when you go to Settings>iCloud, you are certain that you see the Apple/iCloud ID that you expect to go with the password you are using?
Have you tried closing the App Store by double-clicking the Home key and swiping up on the App Store thumbnail?
Have you tried restarting the devcie: Hold down the Home and Power buttons at the same time and continue to hold them down until the Apple appears (up to 30 seconds). Once the Slide to Unlock screen displays, try to sign in to the App Store again.
Cheers,
GB
