Apple Watch staying locked when on wrist

Hi


So my Apple Watch (42mm sport) running WatchOS 2.2.1 keeps needing to be unlocked when on my wrist. I've had this problem before and used a system of turning off the watch and my phone and found that successful, but now cannot remember the process. Can anyone tell me the process for this? I found it in another discussion but now cannot find it again.


Also, just to let you know I have also tried the following and all have not worked:


  • Turning watch off
  • tuening phone off
  • hard and soft reset
  • disconnecting watch from phone.


The only method that he worked is the process of turning off the watch and phone in a set order, but I cannot remember it!!


Help!

Apple Watch, watchOS 2.2.1

Posted on Jun 24, 2016 3:16 PM

Reply
4 replies

Jun 24, 2016 3:26 PM in response to Bootsy1987

If you do not have a wrist tattoo (which can affect the performance of the sensor) and the issue persists, I suggest that you contact Apple Support or make a Genius Bar reservation with a view to having your watch checked (under warranty, if eligible):


Contact - Official Apple Support

https://twitter.com/applesupport

http://www.apple.com/retail/geniusbar/


To check your warranty status (requires the serial number from the back of your watch):

https://checkcoverage.apple.com/

Jun 24, 2016 3:24 PM in response to Bootsy1987

Hi


You may be referring to this process: turn both devices off together, then restart your iPhone first.


However, it should not be necessary to keep restarting your devices in order for your watch not to keep locking whilst being worn.


Check that Wrist Detection is turned on:


- On your iPhone, in the Watch app, go to: My Watch > General > Wrist Detection.


Also check that you are wearing your watch sufficiently snugly on the top of your wrist:

User uploaded file

Jun 24, 2016 3:32 PM in response to Bootsy1987

Hi,


When you say you, "disconnected watch from phone" does that mean you un paired then re paired ?



If not, try that > Unpair your Apple Watch and iPhone - Apple Support


Make sure your watch fits snug but not tight on your wrist.



Some Apple Watch users are having success by turning off Wi-Fi then turning it back on.


Instructions here > http://www.smartwatchart.com/2015/05/fix-apple-watch-keeps-locking-with-passcode -turned-on.html

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Apple Watch staying locked when on wrist

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