HT201466: Use Made for iPhone hearing aids

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Snooz48
Level 1 (11 points)
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Q: Starkey Halo 2 switches to "Stream Boost" memory setting when iPhone received incoming calls.   Is there a way to change the setting.

I just got my Starkey Halo 2 a few days ago.  I notice when I receive incoming calls on my iPhone 6, the Halo 2 switches into the "Stream Boost" memory position which increases the volume and picks up a lot of background noise.  Is there a way to change the default iPhone answering memory to another memory setting.

iOS 8

Posted on Jun 24, 2016 5:10 PM

by LaroftheLair,Solvedanswer
LaroftheLair LaroftheLair
Level 1 (14 points)
A:

You can reduce background noise on the Stream Boost memory by reducing the microphone levels, or by muting them (by pushing the Mute button). I believe your audiologist can also alter the Stream Boost memory settings. Finally, you can prevent the hearing aids from automatically switching to the Stream Boost memory by going to the Settings in the app and de-selecting the Auto-Streaming option under Features. You might also use Comfort Boost to reduce background noise (you also can enable it in the Settings, "Show Comfort Boost" option, then it's the button that appears to the left of the Mute button), although I haven't figured out exactly when Comfort Boost is available and when it's not).

Posted on Jul 7, 2016 7:32 PM

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Snooz48

Q: Starkey Halo 2 switches to "Stream Boost" memory setting when iPhone received incoming calls.   Is there a way to change ... more

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  • by ckuan,

    ckuan ckuan Jun 24, 2016 5:13 PM in response to Snooz48
    Level 7 (33,031 points)
    Jun 24, 2016 5:13 PM in response to Snooz48

    No, you should contact the app developer about this.

  • by LaroftheLair,Solvedanswer

    LaroftheLair LaroftheLair Jul 7, 2016 7:32 PM in response to Snooz48
    Level 1 (14 points)
    Jul 7, 2016 7:32 PM in response to Snooz48

    You can reduce background noise on the Stream Boost memory by reducing the microphone levels, or by muting them (by pushing the Mute button). I believe your audiologist can also alter the Stream Boost memory settings. Finally, you can prevent the hearing aids from automatically switching to the Stream Boost memory by going to the Settings in the app and de-selecting the Auto-Streaming option under Features. You might also use Comfort Boost to reduce background noise (you also can enable it in the Settings, "Show Comfort Boost" option, then it's the button that appears to the left of the Mute button), although I haven't figured out exactly when Comfort Boost is available and when it's not).

  • by Snooz48,

    Snooz48 Snooz48 Jul 7, 2016 7:44 PM in response to LaroftheLair
    Level 1 (11 points)
    Accessibility
    Jul 7, 2016 7:44 PM in response to LaroftheLair

    Layoff the Lair

     

    When I first got my Halo2 I had my audiologist reduce the volume in the Stream Boost because it was real loud.  That helped for a little while, but a day later the volume on the Stream Boost was very high again.  I followed you suggestion and and de-selected Auto-Streaming and muted the mics in the memory setting I used for my iPhone and Audio Streaming.  That did the trick!!!  Thanks!!!

     

    Found out that by deselecting Auto-Streaming I loose the ability  to geotag memory locations and Halo2 will not automatically switch memory locations if I use a specific one for phone or audio.  Not a big deal.  I can live with out that.  I assume that they will fix that with a firmware update sometime in the future.