HT201272: Download your past purchases

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Ticklemonster
Level 1 (4 points)
iCloud

Q: Cannot download my purchase

I purchased "Believeland" from the TV show ESPN Films: 30 for30, Vol. 3 from the iTunes Store on my Windows PC. I have followed every instruction and have been trying to download my purchase for the past three hours and nothing works. Every time I try to download my purchase I get an error message: "Your request cannot be processed. Error code: 5105"

PLEASE HELP

 

Dave Error code 5105.png

 

<Personal Information Edited by Host>

iTunes 12.3.1.23 64-bit, Windows 10, iTunes on my desktop PC

Posted on Jun 25, 2016 12:19 PM

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Ticklemonster

Q: Cannot download my purchase

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  • by Alwayswantingtohelp1,

    Alwayswantingtohelp1 Alwayswantingtohelp1 Jun 25, 2016 1:01 PM in response to Ticklemonster
    Community Specialists
    Jun 25, 2016 1:01 PM in response to Ticklemonster

    Hello Ticklemonster,


    Thank you for using Apple Support Communities. 


    It is my understanding that when you try to download an episode you purchased, you are receiving the error "Your request cannot be processed. Error code: 5105". I know how much I like to watch my shows too! 

     

    I recommend quitting iTunes completely. Then right click (control + click) on the iTunes icon and select Run as administrator. Then try downloading your episode again. 

     

    Cheers