HT204921: Regain access to your Apple ID with two-factor authentication account recovery

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ionuma
Level 1 (4 points)
iPad

Q: Authentication Code

Hi,

 

I am unable to install new applications from Apple Store or activate existing apps in iPad Air. I receive notifications to type in Apple ID and password and then type in authentication code. I do receive notifications from trusted device to allow new device and then receive authentication code. Issue is that there is no option for me to type in the authenticaction code in the iPad Air. Any solution?

 

Thanks!!!

iPad Air, iOS 9.3.2

Posted on Jun 25, 2016 8:09 AM

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ionuma

Q: Authentication Code

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  • by Johann.B,

    Johann.B Johann.B Jun 26, 2016 6:31 AM in response to ionuma
    Community Specialists
    Jun 26, 2016 6:31 AM in response to ionuma

    Hey there ionuma,

     

    Welcome to the Apple Support Communities! From what I understand, you are not able to update or install apps from the App Store on your iPad Air due to issues entering the authentication code. I can definitely understand wanting to keep your apps updated and find new ones. There are a couple of things that we can try to get this working for you.

     

    To begin, let's have you force quit the App Store app, and then restart your iPad. After your iPad is back on, go back into the App Store and try to update one of your existing apps. Check out these articles for how to complete these steps:

     

    Force an app to close on your iPhone, iPad, or iPod touch

    Restart your iPhone, iPad, or iPod touch

     

    If you're still unable to update or install apps, we'll have you try signing out of the iTunes & App Store within Settings. Go to Settings > iTunes & App Store. Tap on your Apple ID at the top of the screen and then tap Sign Out. Restart your device once again. When it is back up and running, sign back in to the iTunes & App Store. From there, test whether you're able to install and update apps.

     

    Next up would be to reset the settings on your iPad Air. This will not result in any personal data loss (e.g. pictures, apps). However, you will need to adjust certain users settings, like wallpaper and ringtones. Do also make sure you have your Wi-Fi network names and passwords available, since this process will delete those remembered networks. To perform the reset, go to Settings > General > Reset > Reset All Settings. After your iPad is back on, go into the App Store and test out the install/update process.

     

    Finally, if you're still running into issues with installing and updating apps, we'll have you create a backup of your iPad, and then restore it to factory settings. Setting up the device as new will install a fresh copy of iOS, which helps us rule out software issues. Once you've confirmed that you're able to update and install apps, you can restore from your backup. The following articles go over this process in detail:

     

    Restore your iPhone, iPad, or iPod touch from a backup

    Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings

    Restore your iPhone, iPad, or iPod touch from a backup

     

    Take care!