Preview crashes when trying to open any file

Hi Eric,

Thanks for your advise.

Firstly I tried to Use the Guest account and the problem does not exist there! Preview opens files as usual.

When going back to my account the problem remains.

..

Then I rebooted in safe mode.

the problem still remains.

..

I also have 3 dumps from the crashes that I can send (2 in normal mode, 1 in safe mode)... if this helps..

HELP !!!!

Process: Preview [347]

Path: /Applications/Preview.app/Contents/MacOS/Preview

Identifier: com.apple.Preview

Version: 8.0 (859.21)

Build Info: Preview-859021000000000~1

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: Preview [347]

User ID: 501

Date/Time: 2016-06-27 22:04:40.029 +0300

OS Version: Mac OS X 10.10.5 (14F1808)

Report Version: 11

Anonymous UUID: 7DF8FF38-5329-4A5F-6CD8-60170863B956

Time Awake Since Boot: 37 seconds

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGABRT)

Exception Codes: 0x0000000000000000, 0x0000000000000000

Application Specific Information:

*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[__NSPlaceholderSet initWithObjects:count:]: attempt to insert nil object from objects[0]'

terminating with uncaught exception of type NSException

abort() called

Application Specific Backtrace 1:

0 CoreFoundation 0x00007fff8e8ba03c __exceptionPreprocess + 172

1 libobjc.A.dylib 0x00007fff8c53a76e objc_exception_throw + 43

2 CoreFoundation 0x00007fff8e76fcaf -[__NSPlaceholderSet initWithObjects:count:] + 399

3 CoreFoundation 0x00007fff8e7ec1ff +[NSSet setWithObject:] + 47

4 AnnotationKit 0x00000001087c48d7 -[AKAttributeController _updateStateOnSenderFromSelf:] + 503

5 AnnotationKit 0x00000001087c393f -[AKAttributeController _updateStateOnSender:] + 135

6 AnnotationKit 0x00000001087c02c1 -[AKAttributeController validateAttributeSender:] + 176

7 AnnotationKit 0x00000001087c5095 -[AKActionController validateSender:] + 206

8 AnnotationKit 0x0000000108784e47 -[AKTextAttributesViewController validateUserInterfaceItems] + 116

9 AnnotationKit 0x0000000108805af8 -[AKToolbarViewController_Mac revalidateItems] + 501

10 AnnotationKit 0x00000001087c2677 -[AKAttributeController _syncAttributesFromSelectedAnnotationsToUI] + 82

11 AnnotationKit 0x00000001087c0375 -[AKAttributeController setModelControllerToObserveForSelections:] + 143

12 AnnotationKit 0x0000000108793408 -[AKController observeValueForKeyPath:ofObject:change:context:] + 887

13 Foundation 0x00007fff882161c3 NSKeyValueNotifyObserver + 382

14 Foundation 0x00007fff88222e38 NSKeyValueDidChange + 463

15 Foundation 0x00007fff881dba4d -[NSObject(NSKeyValueObserverNotification) didChangeValueForKey:] + 118

16 Preview 0x000000010851da24 Preview + 182820

17 Foundation 0x00007fff882161c3 NSKeyValueNotifyObserver + 382

18 Foundation 0x00007fff88215ddf -[NSObject(NSKeyValueObserverRegistration) _addObserver:forProperty:options:context:] + 316

19 Foundation 0x00007fff88214c8a -[NSObject(NSKeyValueObserverRegistration) addObserver:forKeyPath:options:context:] + 107

20 Preview 0x0000000108520bef Preview + 195567

21 Preview 0x0000000108505bbe Preview + 84926

22 Preview 0x0000000108504e44 Preview + 81476

23 Preview 0x00000001084fc3f9 Preview + 46073

24 AppKit 0x00007fff89730857 -[NSWindowController _windowDidLoad] + 586

25 AppKit 0x00007fff89718b83 -[NSWindowController window] + 110

26 Preview 0x00000001084fa416 Preview + 37910

27 AppKit 0x00007fff8972abd2 -[NSWindowController showWindow:] + 36

28 Preview 0x00000001084fb89a Preview + 43162

29 Foundation 0x00007fff88203ef1 -[NSObject(NSThreadPerformAdditions) performSelector:onThread:withObject:waitUntilDone:modes:] + 954

30 Foundation 0x00007fff88203ab9 -[NSObject(NSThreadPerformAdditions) performSelectorOnMainThread:withObject:waitUntilDone:] + 131

31 Preview 0x00000001084fb7c3 Preview + 42947

32 Preview 0x00000001084fa5c0 Preview + 38336

33 Preview 0x00000001085ef07d Preview + 1040509

34 libdispatch.dylib 0x00007fff8f4d7700 _dispatch_call_block_and_release + 12

35 libdispatch.dylib 0x00007fff8f4d3e73 _dispatch_client_callout + 8

36 libdispatch.dylib 0x00007fff8f4e4767 _dispatch_main_queue_callback_4CF + 861

37 CoreFoundation 0x00007fff8e80d3f9 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 9

38 CoreFoundation 0x00007fff8e7c868f __CFRunLoopRun + 2159

39 CoreFoundation 0x00007fff8e7c7bd8 CFRunLoopRunSpecific + 296

40 HIToolbox 0x00007fff87a5956f RunCurrentEventLoopInMode + 235

41 HIToolbox 0x00007fff87a591ee ReceiveNextEventCommon + 179

42 HIToolbox 0x00007fff87a5912b _BlockUntilNextEventMatchingListInModeWithFilter + 71

43 AppKit 0x00007fff895f58ab _DPSNextEvent + 978

44 AppKit 0x00007fff895f4e58 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 346

45 AppKit 0x00007fff895eaaf3 -[NSApplication run] + 594

46 AppKit 0x00007fff89567244 NSApplicationMain + 1832

47 libdyld.dylib 0x00007fff812f95c9 start + 1

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 libsystem_kernel.dylib 0x00007fff8c021286 __pthread_kill + 10

1 libsystem_c.dylib 0x00007fff87e4e9ab abort + 129

2 libc++abi.dylib 0x00007fff853caa21 abort_message + 257

3 libc++abi.dylib 0x00007fff853f29d1 default_terminate_handler() + 267

4 libobjc.A.dylib 0x00007fff8c53e7d6 _objc_terminate() + 103

5 libc++abi.dylib 0x00007fff853f00a1 std::__terminate(void (*)()) + 8

6 libc++abi.dylib 0x00007fff853f0113 std::terminate() + 51

7 libobjc.A.dylib 0x00007fff8c53e5ff objc_terminate + 9

8 libdispatch.dylib 0x00007fff8f4d3e87 _dispatch_client_callout + 28

9 libdispatch.dylib 0x00007fff8f4e4767 _dispatch_main_queue_callback_4CF + 861

10 com.apple.CoreFoundation 0x00007fff8e80d3f9 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 9

11 com.apple.CoreFoundation 0x00007fff8e7c868f __CFRunLoopRun + 2159

12 com.apple.CoreFoundation 0x00007fff8e7c7bd8 CFRunLoopRunSpecific + 296

13 com.apple.HIToolbox 0x00007fff87a5956f RunCurrentEventLoopInMode + 235

14 com.apple.HIToolbox 0x00007fff87a591ee ReceiveNextEventCommon + 179

15 com.apple.HIToolbox 0x00007fff87a5912b _BlockUntilNextEventMatchingListInModeWithFilter + 71

16 com.apple.AppKit 0x00007fff895f58ab _DPSNextEvent + 978

17 com.apple.AppKit 0x00007fff895f4e58 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 346

18 com.apple.AppKit 0x00007fff895eaaf3 -[NSApplication run] + 594

19 com.apple.AppKit 0x00007fff89567244 NSApplicationMain + 1832

20 libdyld.dylib 0x00007fff812f95c9 start + 1

Thread 1:: Dispatch queue: com.apple.libdispatch-manager

0 libsystem_kernel.dylib 0x00007fff8c022232 kevent64 + 10

1 libdispatch.dylib 0x00007fff8f4d826e _dispatch_mgr_thread + 52

Thread 2:

0 libsystem_kernel.dylib 0x00007fff8c02194a __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff8f5123dd start_wqthread + 13

Thread 3:: Dispatch queue: AK_buildFontFamilyMenuOperationQueue :: NSOperation 0x7fe07c1312f0 (QOS: USER_INITIATED)

0 libsystem_platform.dylib 0x00007fff830d0348 OSAtomicCompareAndSwapPtrBarrier$VARIANT$mp + 8

1 com.apple.CoreFoundation 0x00007fff8e77ec14 __CFBasicHashDrain + 628

2 com.apple.CoreFoundation 0x00007fff8e76ee8e CFRelease + 526

3 com.apple.CoreFoundation 0x00007fff8e77eb92 __CFBasicHashDrain + 498

4 com.apple.CoreFoundation 0x00007fff8e76ee8e CFRelease + 526

5 com.apple.CoreFoundation 0x00007fff8e78fbbd -[__NSArrayI dealloc] + 125

6 libobjc.A.dylib 0x00007fff8c54d89c objc_object::sidetable_release(bool) + 236

7 com.apple.CoreFoundation 0x00007fff8e76edb0 CFRelease + 304

8 libFontRegistry.dylib 0x00007fff8880cfe6 XTCopyFontsWithProperties + 1099

9 com.apple.CoreText 0x00007fff888e634d TDescriptorSource::CopyDescriptorsForRequest(__CFDictionary const*, __CFSet const*, CFComparisonResult (*)(void const*, void const*, void*), void*, unsigned long, TCFRef<__CFArray const*>*) const + 867

10 com.apple.CoreText 0x00007fff88868222 TDescriptorSource::CopyDescriptorForRequest(__CFDictionary const*, __CFSet const*, CFComparisonResult (*)(void const*, void const*, void*), void*, unsigned long) const + 138

11 com.apple.CoreText 0x00007fff88852224 TDescriptor::CreateMatchingDescriptorInternal(__CFSet const*, bool) const + 600

12 com.apple.CoreText 0x00007fff88851eb8 TDescriptor::InitBaseFont(bool) + 38

13 com.apple.CoreText 0x00007fff88889bf0 CTFontDescriptorsCopyAttributesInternal(__CFArray const*, __CFSet const*, unsigned int, bool) + 466

14 com.apple.CoreText 0x00007fff88889a00 CTFontDescriptorsCopyAttribute + 70

15 com.apple.CoreText 0x00007fff8888885c TCollection::CopyFontAttribute(__CFString const*, unsigned int) const + 40

16 com.apple.AnnotationKit 0x0000000108787314 __54-[AKTextAttributesViewController _buildFontFamilyMenu]_block_invoke + 135

17 com.apple.Foundation 0x00007fff8822e8b8 __NSBLOCKOPERATION_IS_CALLING_OUT_TO_A_BLOCK__ + 7

18 com.apple.Foundation 0x00007fff8822e685 -[NSBlockOperation main] + 97

19 com.apple.Foundation 0x00007fff8822db3c -[__NSOperationInternal _start:] + 653

20 com.apple.Foundation 0x00007fff8822d613 __NSOQSchedule_f + 184

21 libdispatch.dylib 0x00007fff8f4d3e73 _dispatch_client_callout + 8

22 libdispatch.dylib 0x00007fff8f4d75cd _dispatch_queue_drain + 1100

23 libdispatch.dylib 0x00007fff8f4d7030 _dispatch_queue_invoke + 202

24 libdispatch.dylib 0x00007fff8f4d6bef _dispatch_root_queue_drain + 463

25 libdispatch.dylib 0x00007fff8f4d6a1c _dispatch_worker_thread3 + 91

26 libsystem_pthread.dylib 0x00007fff8f514a9d _pthread_wqthread + 729

27 libsystem_pthread.dylib 0x00007fff8f5123dd start_wqthread + 13

Thread 4:

0 libsystem_kernel.dylib 0x00007fff8c02194a __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff8f5123dd start_wqthread + 13

Thread 5:

0 libsystem_kernel.dylib 0x00007fff8c02194a __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff8f5123dd start_wqthread + 13

Thread 6:

0 libsystem_kernel.dylib 0x00007fff8c02194a __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff8f5123dd start_wqthread + 13

Thread 7:

0 libsystem_kernel.dylib 0x00007fff8c02194a __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff8f5123dd start_wqthread + 13

Thread 8:

0 libsystem_kernel.dylib 0x00007fff8c01c4de mach_msg_trap + 10

1 libsystem_kernel.dylib 0x00007fff8c01b64f mach_msg + 55

2 com.apple.CoreFoundation 0x00007fff8e7c8eb4 __CFRunLoopServiceMachPort + 212

3 com.apple.CoreFoundation 0x00007fff8e7c837b __CFRunLoopRun + 1371

4 com.apple.CoreFoundation 0x00007fff8e7c7bd8 CFRunLoopRunSpecific + 296

5 com.apple.AppKit 0x00007fff896bd56b _NSEventThread + 137

6 libsystem_pthread.dylib 0x00007fff8f51505a _pthread_body + 131

7 libsystem_pthread.dylib 0x00007fff8f514fd7 _pthread_start + 176

8 libsystem_pthread.dylib 0x00007fff8f5123ed thread_start + 13

Thread 0 crashed with X86 Thread State (64-bit):

rax: 0x0000000000000000 rbx: 0x0000000000000006 rcx: 0x00007fff5770cf18 rdx: 0x0000000000000000

rdi: 0x000000000000130f rsi: 0x0000000000000006 rbp: 0x00007fff5770cf40 rsp: 0x00007fff5770cf18

r8: 0x6e6f697470656378 r9: 0x00007fff87e78d70 r10: 0x0000000008000000 r11: 0x0000000000000206

r12: 0x00007fff5770d0a0 r13: 0x00007fff5770d580 r14: 0x00007fff734be300 r15: 0x00007fff5770cf80

rip: 0x00007fff8c021286 rfl: 0x0000000000000206 cr2: 0x00007fff7228dfd8

Logical CPU: 0

Error Code: 0x02000148

Trap Number: 133

Binary Images:

0x1084f1000 - 0x1086b3fe7 com.apple.Preview (8.0 - 859.21) <9054F13F-6533-303C-8854-C37DDEE165CC> /Applications/Preview.app/Contents/MacOS/Preview

0x108764000 - 0x108850fef com.apple.AnnotationKit (1.0 - 51.31) <7473DA82-2D89-3D0E-972D-7C6CB0006862> /System/Library/PrivateFrameworks/AnnotationKit.framework/Versions/A/Annotation Kit

0x1088e8000 - 0x108d2cfff com.apple.SceneKit (5.0 - 260.13) <175E25A4-6C05-3AD7-B4DA-F0458C0552D9> /System/Library/Frameworks/SceneKit.framework/Versions/A/SceneKit

0x108fd3000 - 0x109054ff7 com.apple.CoreHandwriting (96 - 1.2) <4A15A94E-A92F-30BC-9D4B-83B6EDA3B54E> /System/Library/PrivateFrameworks/CoreHandwriting.framework/Versions/A/CoreHand writing

0x10e242000 - 0x10e242fef +cl_kernels (???) <39371456-76C9-4DDD-8DD8-73E8C8997831> cl_kernels

0x10e250000 - 0x10e250ff5 +cl_kernels (???) <1583F828-6617-4534-B4FE-0F50376F62BA> cl_kernels

0x10e252000 - 0x10e338fef unorm8_bgra.dylib (2.4.5) <92E90694-49DB-3E30-8F20-5DFF0937B82D> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/u norm8_bgra.dylib

0x10f716000 - 0x10f71cff7 com.apple.BookKit (1.2 - 704) <C2A59B04-07B7-3987-BB6B-69F33FA95D13> /System/Library/PrivateFrameworks/BookKit.framework/BookKit

0x10f72b000 - 0x10f72fffb libFontRegistryUI.dylib (134.1) <0E0D303E-2A48-340F-94A2-EEC3832E5895> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framewo rk/Resources/libFontRegistryUI.dylib

0x7fff67b1c000 - 0x7fff67b5292f dyld (353.2.4) <708E385E-50C6-32A3-983C-42E97BEE4346> /usr/lib/dyld

0x7fff812cd000 - 0x7fff812f5fff libsystem_info.dylib (459.40.1) <2E16C4B3-A327-3957-9C41-143911979A1E> /usr/lib/system/libsystem_info.dylib

0x7fff812f6000 - 0x7fff812f9ff7 libdyld.dylib (353.2.4) <224F35C5-6E35-3EC4-A97C-80949CE444E7> /usr/lib/system/libdyld.dylib

0x7fff81465000 - 0x7fff8146bfff libsystem_trace.dylib (72.20.1) <840F5301-B55A-3078-90B9-FEFFD6CD741A> /usr/lib/system/libsystem_trace.dylib

0x7fff8146c000 - 0x7fff8146cff7 libunc.dylib (29) <5676F7EA-C1DF-329F-B006-D2C3022B7D70> /usr/lib/system/libunc.dylib

0x7fff8146d000 - 0x7fff81471fff com.apple.TCC (1.0 - 1) <CCA42EE2-3400-3444-9486-BC454E60D944> /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC

0x7fff8149a000 - 0x7fff814c5ff7 com.apple.DictionaryServices (1.2 - 229.1) <62EC3E1B-5A28-3252-90FF-C2E9999C2A2A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices

0x7fff816a9000 - 0x7fff816bfff7 libsystem_asl.dylib (267) <F153AC5B-0542-356E-88C8-20A62CA704E2> /usr/lib/system/libsystem_asl.dylib

0x7fff816cc000 - 0x7fff81810ff7 com.apple.QTKit (7.7.3 - 2890.9) <993AF630-272B-3AE6-97A5-946C4283485A> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit

0x7fff81811000 - 0x7fff81812fff liblangid.dylib (117) <B54A4AA0-2E53-3671-90F5-AFF711C0EB9E> /usr/lib/liblangid.dylib

0x7fff81813000 - 0x7fff8182aff7 libLinearAlgebra.dylib (1128) <E78CCBAA-A999-3B65-8EC9-06DB15E67C37> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLinearAlgebra.dylib

0x7fff8182b000 - 0x7fff8184fff7 com.apple.quartzfilters (1.10.0 - 1.10.0) <1AE50F4A-0098-34E7-B24D-DF7CB94073CE> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters .framework/Versions/A/QuartzFilters

0x7fff81910000 - 0x7fff81994ff7 com.apple.ViewBridge (105.1 - 105.1) <98E9733F-D863-30CE-BF25-E6768C73AF21> /System/Library/PrivateFrameworks/ViewBridge.framework/Versions/A/ViewBridge

0x7fff819ce000 - 0x7fff819f7ffb libxslt.1.dylib (13.10) <E605CE87-3BC7-38ED-99A4-F218044B6B25> /usr/lib/libxslt.1.dylib

0x7fff819f8000 - 0x7fff81a20fff libRIP.A.dylib (788.3.3) <AAE534EA-35E7-3A67-80DA-765519E8A9BA> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A .dylib

0x7fff81aae000 - 0x7fff81c0ffff com.apple.avfoundation (2.0 - 889.210) <20132E07-6AF0-378A-B7E2-56696D53C879> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation

0x7fff81c10000 - 0x7fff81c14fff libspindump.dylib (182.4) <929670EB-4963-3496-AD24-8B50E388803C> /usr/lib/libspindump.dylib

0x7fff81c2c000 - 0x7fff81c33ff7 libcompiler_rt.dylib (35) <BF8FC133-EE10-3DA6-9B90-92039E28678F> /usr/lib/system/libcompiler_rt.dylib

0x7fff81c34000 - 0x7fff81d58ff7 com.apple.LaunchServices (644.56 - 644.56) <20AABB1C-9319-3E4D-A024-51B0DD5FCD3B> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices

0x7fff81d59000 - 0x7fff81d5afff com.apple.TrustEvaluationAgent (2.0 - 25) <2D61A2C3-C83E-3A3F-8EC1-736DBEC250AB> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent

0x7fff81ddb000 - 0x7fff81de0ff7 libmacho.dylib (862) <126CA2ED-DE91-308F-8881-B9DAEC3C63B6> /usr/lib/system/libmacho.dylib

0x7fff81e41000 - 0x7fff81f87fef libsqlite3.dylib (168.2) <53F6A294-15D7-3804-9ABF-47D35E15CDFB> /usr/lib/libsqlite3.dylib

0x7fff81f88000 - 0x7fff81fa9fff com.apple.framework.Apple80211 (10.3 - 1030.71.6) <C0A17391-5C8B-34B1-BD46-8D644AB57DE0> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211

0x7fff82042000 - 0x7fff82044fff libsystem_configuration.dylib (699.40.2) <56F94DCE-DBDE-3615-8F07-DE6270D9F8BE> /usr/lib/system/libsystem_configuration.dylib

0x7fff82045000 - 0x7fff8207cffb com.apple.LDAPFramework (2.4.28 - 194.5) <CAFB9695-000F-34EA-8DF5-09996929C26A> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP

0x7fff82082000 - 0x7fff820a6ff7 com.apple.Sharing (328.17 - 328.17) <AD5E243A-B79F-3D7B-800B-A2C99A1CFEF1> /System/Library/PrivateFrameworks/Sharing.framework/Versions/A/Sharing

0x7fff820a7000 - 0x7fff821d7fff com.apple.UIFoundation (1.0 - 1) <466BDFA8-0B9F-3AB0-989D-F9779422926A> /System/Library/PrivateFrameworks/UIFoundation.framework/Versions/A/UIFoundatio n

0x7fff821d8000 - 0x7fff821ddffb libheimdal-asn1.dylib (398.40.1) <7D2BE3DE-60F7-3A6E-A92E-DA0EF9D3417E> /usr/lib/libheimdal-asn1.dylib

0x7fff821de000 - 0x7fff821faff7 com.apple.pluginkit.framework (1.0 - 1) <D1A7F6E5-091B-30E7-852B-E866BF38A5AB> /System/Library/PrivateFrameworks/PlugInKit.framework/Versions/A/PlugInKit

0x7fff82259000 - 0x7fff82294fff com.apple.QD (301 - 301) <C4D2AD03-B839-350A-AAF0-B4A08F8BED77> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD

0x7fff82295000 - 0x7fff823fcffb com.apple.audio.toolbox.AudioToolbox (1.12 - 1.12) <5678FC94-456A-3F5F-BA9A-10EB6E462997> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox

0x7fff823fd000 - 0x7fff828edfff com.apple.MediaToolbox (1.0 - 1562.240) <756EDFE0-6D9E-3482-AE40-6D2E6A7042F1> /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox

0x7fff82c1a000 - 0x7fff82c2dff7 com.apple.CoreBluetooth (1.0 - 1) <8D7BA9BA-EB36-307A-9119-0B3D9732C953> /System/Library/Frameworks/CoreBluetooth.framework/Versions/A/CoreBluetooth

0x7fff82c2e000 - 0x7fff82c48ff7 com.apple.Kerberos (3.0 - 1) <7760E0C2-A222-3709-B2A6-B692D900CEB1> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos

0x7fff82d83000 - 0x7fff82d89ff7 libsystem_networkextension.dylib (167.40.3) <BA58B30B-8377-3B0A-8AE3-4F84021D9D4E> /usr/lib/system/libsystem_networkextension.dylib

0x7fff82d8a000 - 0x7fff82d91fff com.apple.network.statistics.framework (1.2 - 1) <61B311D1-7F15-35B3-80D4-99B8BE90ACD9> /System/Library/PrivateFrameworks/NetworkStatistics.framework/Versions/A/Networ kStatistics

0x7fff82d92000 - 0x7fff82e30fff com.apple.Metadata (10.7.0 - 917.36) <00C4CB5D-E723-3612-84E0-439098392CDD> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata

0x7fff82e31000 - 0x7fff82e84ffb libAVFAudio.dylib (118.6) <2441D4C1-D8FB-3DA9-9DD7-914E03413882> /System/Library/Frameworks/AVFoundation.framework/Versions/A/Resources/libAVFAu dio.dylib

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0x7fff8fbec000 - 0x7fff8fbedffb libremovefile.dylib (35) <3485B5F4-6CE8-3C62-8DFD-8736ED6E8531> /usr/lib/system/libremovefile.dylib

0x7fff8fc4d000 - 0x7fff8fc58fff libcommonCrypto.dylib (60061.30.1) <E789748D-F9A7-3CFF-B317-90DF348B1E95> /usr/lib/system/libcommonCrypto.dylib

0x7fff8fc59000 - 0x7fff8fc99ff7 libGLImage.dylib (11.1.6) <D6DDC014-2C74-34B3-970A-26F211FF76EF> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib

0x7fff8fc9a000 - 0x7fff8fcacff7 com.apple.CoreDuetDaemonProtocol (1.0 - 1) <CE9FABB4-1C5D-3F9B-9BB8-5CC50C3E5E31> /System/Library/PrivateFrameworks/CoreDuetDaemonProtocol.framework/Versions/A/C oreDuetDaemonProtocol

0x7fff8fcad000 - 0x7fff900baff7 libLAPACK.dylib (1128) <F9201AE7-B031-36DB-BCF8-971E994EF7C1> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib

0x7fff900bb000 - 0x7fff900beff7 com.apple.AppleSystemInfo (3.1.5 - 3.1.5) <BCC15965-7869-34F4-9019-9D0A41DD6AFF> /System/Library/PrivateFrameworks/AppleSystemInfo.framework/Versions/A/AppleSys temInfo

0x7fff900bf000 - 0x7fff90105ff7 libauto.dylib (186) <A260789B-D4D8-316A-9490-254767B8A5F1> /usr/lib/libauto.dylib

0x7fff90106000 - 0x7fff90536fff com.apple.vision.FaceCore (3.1.6 - 3.1.6) <C3B823AA-C261-37D3-B4AC-C59CE91C8241> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore

0x7fff9054f000 - 0x7fff90587fff libsystem_network.dylib (412.20.3) <6105C134-6722-3C0A-A4CE-5E1261E2E1CC> /usr/lib/system/libsystem_network.dylib

0x7fff90588000 - 0x7fff9058afff libCVMSPluginSupport.dylib (11.1.6) <F82BF8C4-12D3-3EAD-AEDE-533AC08AEB4A> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib

0x7fff9058b000 - 0x7fff90598fff libxar.1.dylib (255) <7CD69BB5-97BA-3858-8A8B-2F33F129E6E7> /usr/lib/libxar.1.dylib

0x7fff90599000 - 0x7fff9059eff7 com.apple.MediaAccessibility (1.0 - 61) <00A3E0B6-79AC-387E-B282-AADFBD5722F6> /System/Library/Frameworks/MediaAccessibility.framework/Versions/A/MediaAccessi bility

0x7fff90653000 - 0x7fff906f5fff com.apple.Bluetooth (4.3.6 - 4.3.6f3) <16970DB9-B0F4-3987-B751-C8702110E950> /System/Library/Frameworks/IOBluetooth.framework/Versions/A/IOBluetooth

0x7fff906f6000 - 0x7fff906fafff libpam.2.dylib (20) <E805398D-9A92-31F8-8005-8DC188BD8B6E> /usr/lib/libpam.2.dylib

0x7fff906fb000 - 0x7fff90a16fcf com.apple.vImage (8.0 - 8.0) <1183FE6A-FDB6-3B3B-928D-50C7909F2308> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage

0x7fff90a24000 - 0x7fff90a3dff3 com.apple.openscripting (1.6.4 - 162.2) <BF79207B-C762-346D-8FF0-3DDCECC9E9E2> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting

0x7fff90a3e000 - 0x7fff90a49fff com.apple.AppSandbox (4.0 - 238.20.2) <BEFAB7F2-B189-391B-9B2D-FFF3EE2B77B6> /System/Library/PrivateFrameworks/AppSandbox.framework/Versions/A/AppSandbox

External Modification Summary:

Calls made by other processes targeting this process:

task_for_pid: 1

thread_create: 0

thread_set_state: 0

Calls made by this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by all processes on this machine:

task_for_pid: 191

thread_create: 0

thread_set_state: 0

VM Region Summary:

ReadOnly portion of Libraries: Total=230.8M resident=104.3M(45%) swapped_out_or_unallocated=126.5M(55%)

Writable regions: Total=78.2M written=5896K(7%) resident=11.5M(15%) swapped_out=0K(0%) unallocated=66.7M(85%)

REGION TYPE VIRTUAL

=========== =======

CG backing stores 880K

CG image 28K

CG shared images 208K

CoreImage 16K

Dispatch continuations 8192K

Foundation 4K

Kernel Alloc Once 8K

MALLOC 38.9M

MALLOC (admin) 32K

Memory Tag 242 12K

Memory Tag 251 32K

OpenCL 16K

STACK GUARD 56.0M

Stack 11.6M

VM_ALLOCATE 17.2M

__DATA 22.1M

__IMAGE 528K

__LINKEDIT 73.7M

__TEXT 157.1M

__UNICODE 552K

mapped file 70.8M

shared memory 4K

=========== =======

TOTAL 457.7M

Model: MacBookPro11,1, BootROM MBP111.0138.B16, 2 processors, Intel Core i5, 2.6 GHz, 8 GB, SMC 2.16f68

Graphics: Intel Iris, Intel Iris, Built-In

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343531533641465238412D50422020

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343531533641465238412D50422020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x112), Broadcom BCM43xx 1.0 (7.15.166.24.3)

Bluetooth: Version 4.3.6f3 16238, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SM0512F, 500.28 GB

USB Device: Internal Memory Card Reader

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: Apple Internal Keyboard / Trackpad

Thunderbolt Bus: MacBook Pro, Apple Inc., 17.2

Thanks! here we go:

* notice this:

Top Processes by CPU:ⓘ

4% fontd

looks strange to me, and related to the fonts I downloaded and removed? ? ?

---

EtreCheck version: 2.9.12 (265)

Report generated 2016-07-02 13:35:08

Download EtreCheck from https://etrecheck.com

Runtime 1:45

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Apps are crashing

Description:

Suddenly, starting today, Whenever I try to open a file with Preview on my MacBook Pro, Preview Crashes!

This happens both when double clicking the file (which used to open it with Preview) or by opening preview and then File->Open File.

It seems this started after I installed two new fonts on my Mac - "OpenSansHebrewCondensed-Regular.ttf" and "AlegreyaSans-Thin.otf".

I tried to do the following:

1. Reboot - didn't help

2. Follow the steps I found in another thread:

Back up all data. Quit Preview if it's running.

Hold down the option key and select Go ▹ Library from the Finder menu bar. From the Library folder, delete the following items, if they exist:

Caches/com.apple.Preview

Containers/com.apple.Preview

Preferences/com.apple.Preview.LSSharedFileList.plist

Preferences/com.apple.Preview.SandboxedPersistentURLs.LSSharedFileList.plist

Saved Application State/com.apple.Preview.savedState

Launch the application and test.

Nothing worked..

Notice - Preview can open, but whenever I try to open any file (PDF, JPG, etc. as well as specific files that I opened before) it crashes.

System info:

Macbook Pro 2013 Retina

OS X Yosemite 10.10.5

Preview Ver. 8.0 (859.21)

Hardware Information:ⓘ

MacBook Pro (Retina, 13-inch, Late 2013)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro11,1

1 2.6 GHz Intel Core i5 CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 300

Video Information:ⓘ

Intel Iris

Color LCD 2560 x 1600

System Software:ⓘ

OS X Yosemite 10.10.5 (14F1808) - Time since boot: about 3 hours

Disk Information:ⓘ

APPLE SSD SM0512F disk0 : (500.28 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 499.05 GB (104.98 GB free)

Core Storage: disk0s2 499.42 GB Online

USB Information:ⓘ

Apple Internal Memory Card Reader

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

Gatekeeper:ⓘ

Mac App Store and identified developers

Kernel Extensions:ⓘ

/Applications/XSManager.app

[not loaded] com.cmo.driver.cdswitch (1.0 - 2014-08-10) [Support]

[not loaded] com.lct.driver.LJACDDriver (1.0.0d1 - 2014-08-10) [Support]

[not loaded] com.lja.driver.LJACDDriver (1.0.1 - 2014-08-10) [Support]

[not loaded] lja.driver.USBModemCDC (1.0.0 - 2014-08-10) [Support]

[not loaded] lja.driver.USBModemCDC64 (4.0.2 - 2014-08-10) [Support]

[not loaded] lja.driver.USBModemData (1.0.0 - 2014-08-10) [Support]

[not loaded] lja.driver.USBModemData64 (4.0.2 - 2014-08-10) [Support]

/System/Library/Extensions

[not loaded] com.aliph.driver.jstub (1.1.2 - SDK 10.7 - 2016-06-27) [Support]

System Launch Agents:ⓘ

[not loaded] 5 Apple tasks

[loaded] 145 Apple tasks

[running] 62 Apple tasks

System Launch Daemons:ⓘ

[not loaded] 42 Apple tasks

[loaded] 141 Apple tasks

[running] 79 Apple tasks

Launch Agents:ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist (2015-07-22) [Support]

[loaded] com.oracle.java.Java-Updater.plist (2015-04-15) [Support]

[loaded] com.paragon.updater.plist (2014-10-16) [Support]

[not loaded] com.teamviewer.teamviewer.plist (2016-04-08) [Support]

[not loaded] com.teamviewer.teamviewer_desktop.plist (2016-04-08) [Support]

Launch Daemons:ⓘ

[loaded] com.adobe.SwitchBoard.plist (2015-07-22) [Support]

[loaded] com.adobe.fpsaud.plist (2016-04-16) [Support]

[loaded] com.cyberghostsrl.CyberghostPrivilegedHelper.plist (2014-11-17) [Support]

[loaded] com.microsoft.autoupdate.helpertool.plist (2016-06-28) [Support]

[loaded] com.microsoft.office.licensingV2.helper.plist (2015-08-15) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2015-04-15) [Support]

[loaded] com.teamviewer.Helper.plist (2015-03-02) [Support]

[not loaded] com.teamviewer.teamviewer_service.plist (2016-04-08) [Support]

User Launch Agents:ⓘ

[not loaded] XSManager (2014-08-10) [Support]

[loaded] com.adobe.AAM.Updater-1.0.plist (2015-07-22) [Support]

User Login Items:ⓘ

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Other Apps:ⓘ

[running] com.adobe.PDApp.AAMUpdatesNotifier.36952.D5F03D05-AC04-48D2-A6DE-2956D13AA338

[loaded] 373 Apple tasks

[running] 166 Apple tasks

Internet Plug-ins:ⓘ

Default Browser: 600 - SDK 10.10 (2015-08-30)

QuickTime Plugin: 7.7.3 (2016-05-17)

JavaAppletPlugin: Java 8 Update 71 build 15 (2016-01-24) Check version

Safari Extensions:ⓘ

None

3rd Party Preference Panes:ⓘ

Flash Player (2016-04-16) [Support]

Java (2016-01-24) [Support]

Paragon NTFS for Mac ® OS X (2016-05-01) [Support]

Time Machine:ⓘ

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 499.05 GB Disk used: 394.07 GB

Destinations:

TimeMachine [Local]

Total size: 500.24 GB

Total number of backups: 4

Oldest backup: 5/1/16, 6:21 PM

Last backup: 6/25/16, 4:37 PM

Size of backup disk: Too small

Backup size 500.24 GB < (Disk used 394.07 GB X 3)

Top Processes by CPU:ⓘ

4% fontd

2% kernel_task

0% WindowServer

0% com.apple.WebKit.WebContent(5)

0% Mail

Top Processes by Memory:ⓘ

1.12 GB com.apple.WebKit.WebContent(5)

697 MB kernel_task

328 MB Mail

205 MB Safari

147 MB Photos

Virtual Memory Information:ⓘ

331 MB Free RAM

7.67 GB Used RAM (1.15 GB Cached)

0 B Swap Used

Diagnostics Information:ⓘ

Jul 2, 2016, 10:11:48 AM Self test - passed

Jul 1, 2016, 12:28:39 PM ~/Library/Logs/DiagnosticReports/Preview_2016-07-01-122839_[redacted].crash

com.apple.Preview - /Applications/Preview.app/Contents/MacOS/Preview

Jul 1, 2016, 12:28:28 PM ~/Library/Logs/DiagnosticReports/Preview_2016-07-01-122828_[redacted].crash

Jun 30, 2016, 07:49:04 PM ~/Library/Logs/DiagnosticReports/Preview_2016-06-30-194904_[redacted].crash

Hi Eric,

Firstly Thanks for all your help.

As I believe the downloaded fonts caused the issue, I also tried to reset fonts and the fonts cache as per:

http://www.jklstudios.com/misc/osxfonts.html#howtohandlefontcaches

http://icicity.com/2014/02/13/high-cpu-usage-caused-by-fontd-on-os-x

Finally, per Apple Support I upgraded the OS-X to El Capitan which supposedly reset my os-x and esp. fonts and all it's shadows which remained from downloading the faulty fonts which started the issues.

Now preview runs fine.

Thanks again,

Lior