Why is Safari freezing with the spinning wheel often now? I can barely start using Safari, and after clicking on anything more than once, I get the spinning wheel and have to close and reopen or completely shut down and restart.
MacBook, Mac OS X (10.7.5), before I transfer to new macbook pr
Please download and run EtreCheck, created by one of own helpers here in ASC. It is a diagnostic tool that's very useful to us in finding problems. Also it will give us further specs on your Mac. After it runs post the log file here. It will contain no personal information.
When you see a beachball cursor, note the exact time: hour, minute, second.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any one of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.
Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.
Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting.
When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.
If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.
Okay....so I ran EtreCheck and I have a report. I think I'm doing this right? I just did a copy and paste, best way I know how....
Thank you for your help!
EtreCheck version: 2.9.12 (265)
Report generated 2016-06-25 15:13:16
Download EtreCheck from https://etrecheck.com
Runtime 3:07
Performance: Good
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Beachballing
Description:
Every time I open with Safari, I can use it ok briefly and then the beachball freeze starts.
Hardware Information: ⓘ
MacBook Pro (13-inch, Mid 2012)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro9,2
1 2.9 GHz Intel Core i7 CPU: 2-core
8 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 431
Video Information: ⓘ
Intel HD Graphics 4000
Color LCD 1280 x 800
System Software: ⓘ
OS X El Capitan 10.11.5 (15F34) - Time since boot: about 2 days
Disk Information: ⓘ
APPLE HDD HTS541075A9E662 disk0 : (750.16 GB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 748.93 GB (588.43 GB free)
Core Storage: disk0s2 749.30 GB Online
HL-DT-ST DVDRW GS41N ()
USB Information: ⓘ
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Gatekeeper: ⓘ
Mac App Store and identified developers
Kernel Extensions: ⓘ
/Library/Extensions
[loaded] com.sophos.kext.sav (9.4.52 - SDK 10.9 - 2016-06-23) [Support]
[loaded] com.sophos.nke.swi (9.4.52 - SDK 10.9 - 2016-06-23) [Support]
/System/Library/Extensions
[not loaded] com.novatelwireless.driver.3G (2.1 - 2016-06-03) [Support]
[not loaded] com.novatelwireless.driver.DisableAutoInstall (1.0.1 - 2016-06-03) [Support]
[not loaded] com.seagate.driver.PowSecDriverCore (5.2.4 (26840) - SDK 10.4 - 2016-06-03) [Support]
[not loaded] com.sierrawireless.driver.SierraSupport (1.4.0 - 2016-06-03) [Support]
[not loaded] com.sierrawireless.driver.SierraSupportKicker (1.4.0 - 2016-06-03) [Support]
[not loaded] com.smithmicro.driver.SMSIWirelessModem (3.2.6 - 2016-06-03) [Support]
[not loaded] net.pocketmac.driver.BlackberryUSB (3.0.11 - 2016-06-03) [Support]
[not loaded] net.pocketmac.driver.BlackberryUSBDev (3.0.11 - 2016-06-03) [Support]
/System/Library/Extensions/NovatelWireless3G.kext/Contents/PlugIns
[not loaded] com.novatelwireless.driver.3GData (2.1 - 2008-03-06) [Support]
/System/Library/Extensions/SMSIWirelessModem.kext/Contents/PlugIns
[not loaded] com.smithmicro.driver.SMSIWirelessCDC (3.2.6 - 2008-03-06) [Support]
[not loaded] com.smithmicro.driver.SMSIWirelessSerial (3.2.6 - 2008-03-06) [Support]
/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns
[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.4 (26840) - SDK 10.4 - 2013-09-16) [Support]
[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.4 (26840) - SDK 10.5 - 2013-09-16) [Support]
[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.4 (26840) - SDK 10.4 - 2013-09-16) [Support]
System Launch Agents: ⓘ
[not loaded] 7 Apple tasks
[loaded] 153 Apple tasks
[running] 78 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 43 Apple tasks
[loaded] 154 Apple tasks
[running] 94 Apple tasks
Launch Agents: ⓘ
[running] SBA_ListenerAgent.plist (2013-01-09) [Support]
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2016-05-10) [Support]
[loaded] com.google.keystone.agent.plist (2016-03-26) [Support]
[running] com.sophos.uiserver.plist (2016-06-23) [Support]
Launch Daemons: ⓘ
[loaded] com.adobe.ARMDC.Communicator.plist (2016-05-10) [Support]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-05-10) [Support]
[failed] com.adobe.fpsaud.plist (2016-06-13) [Support]
[loaded] com.google.keystone.daemon.plist (2016-03-26) [Support]
[running] com.sophos.common.servicemanager.plist (2016-06-23) [Support]
User Launch Agents: ⓘ
[failed] com.adobe.ARM.[...].plist (2014-09-15) [Support]
[loaded] com.adobe.ARM.[...].plist (2009-11-20) [Support]
[loaded] com.apple.SafariBookmarksSyncer.plist
User Login Items: ⓘ
LimeWire At Login Application (/Applications/LimeWire/LimeWire At Login.app)
Mail Application (/Applications/Mail.app)
iTunesHelper Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Canon IJ Network Scanner Selector EX Application Hidden (/Applications/Canon Utilities/IJ Network Scanner Selector EX/Canon IJ Network Scanner Selector EX.app)
Other Apps: ⓘ
[running] com.gopro.GoPro-Studio-GoPro-Importer
[running] com.sophos.autoupdate
[running] com.sophos.configuration
[running] com.sophos.intercheck
[running] com.sophos.notification
[running] com.sophos.scan
[running] com.sophos.sxld
[running] com.sophos.webd
[running] jp.co.canon.ij.CNSSelectorAgent.98912
[loaded] 394 Apple tasks
[running] 212 Apple tasks
Internet Plug-ins: ⓘ
FlashPlayer-10.6: 22.0.0.192 - SDK 10.9 (2016-06-16) [Support]
QuickTime Plugin: 7.7.3 (2016-05-17)
AdobePDFViewerNPAPI: 15.016.20041 - SDK 10.11 (2016-05-19) [Support]
AdobePDFViewer: 15.016.20041 - SDK 10.11 (2016-05-19) [Support]
Flash Player: 22.0.0.192 - SDK 10.9 (2016-06-16) [Support]
EPPEX Plugin: 10.0 (2013-09-16) [Support]
Default Browser: 601 - SDK 10.11 (2016-05-17)
Silverlight: 5.1.41212.0 - SDK 10.6 (2016-01-27) [Support]
iPhotoPhotocast: 7.0 (2013-09-16)
User internet Plug-ins: ⓘ
Move_Media_Player: npmnqmp 071303000004 (2009-02-12) [Support]
3rd Party Preference Panes: ⓘ
Flash Player (2016-06-13) [Support]
Time Machine: ⓘ
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 748.93 GB Disk used: 160.50 GB
Destinations:
Seagate Backup Plus Drive [Local]
Total size: 1.00 TB
Total number of backups: 22
Oldest backup: 2/7/14, 8:20 AM
Last backup: 10/12/15, 5:04 PM
Size of backup disk: Adequate
Backup size 1.00 TB > (Disk used 160.50 GB X 3)
Top Processes by CPU: ⓘ
6% WindowServer
2% kernel_task
1% fontd
0% SophosSXLD
0% cloudpaird
Top Processes by Memory: ⓘ
826 MB kernel_task
467 MB softwareupdated
369 MB com.apple.WebKit.WebContent(3)
221 MB mds_stores
213 MB SophosScanD
Virtual Memory Information: ⓘ
1.45 GB Free RAM
6.55 GB Used RAM (2.23 GB Cached)
0 B Swap Used
Diagnostics Information: ⓘ
Jun 25, 2016, 07:25:13 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-06-25-072513_[re dacted].cpu_resource.diag [Details]
/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.Web Kit.Plugin.64.xpc/Contents/MacOS/com.apple.WebKit.Plugin.64
Jun 24, 2016, 05:12:38 PM /Library/Logs/DiagnosticReports/SophosWebIntelligence_2016-06-24-171238_[redacte d].crash
/Library/Sophos Anti-Virus/SophosWebIntelligence.bundle/Contents/MacOS/SophosWebIntelligence
Jun 24, 2016, 11:31:10 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-06-24-113110_[re dacted].cpu_resource.diag [Details]
Jun 23, 2016, 06:19:39 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-06-23-181939_[re dacted].cpu_resource.diag [Details]
Jun 23, 2016, 03:20:57 PM Self test - passed
Jun 23, 2016, 07:35:59 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-06-23-073559_[re dacted].cpu_resource.diag [Details]
Jun 22, 2016, 04:47:28 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-06-22-164728_[re dacted].cpu_resource.diag [Details]
Jun 22, 2016, 04:35:44 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-06-22-163544_[re dacted].cpu_resource.diag [Details]
Uninstall Sophos completely.
https://www.sophos.com/en-us/support/knowledgebase/120838.aspx
There are no viruses that can attack Mac.OS X. So, anti-virus programs are selling a cure for a disease that doesn't exist. And they are renowned for borking Mac systems.
Pocket Mac has also been known to be problematic, I'd uninstall that
Limewire downloads may contain malware hitchhiking in the application package and you'd never know it.
AFAIK, Limewire was discontinued years ago.
Finally the Seagate software package is useless on a Mac and can also cause problems. You should erase it.
Then run another EtreCkeck post the output.
I uninstalled Sophos completely. I dragged Limewire to trash. Is that enough to get rid of it? I can't find Pocket Mac...never knew I had it. Where do I find it and uninstall it? Seagate is how I back up to my external hard drive. I have thousands of photos I really care about. Should I try EtreCheck again now? Or deal with pocketmac and what about my external backup to Seagate?
PocketMac would be in MacHD /System/Library/Extensions/pocketmac.
I always reformat any new drive and that erases the software, but I can understand you don’t want to lose your backup. What model Seagate do you have?
You can run another EtreCheck now and we'll deal with the Seagate after that.
Still can't find pocketmac. Don't know why it's on the report, and when I click support next to it on the report, it says can't be found. Plus it says "Blackberry" which I've never had one, but maybe it doesn't mean blackberry as in phone.
I have a Seagate Backup Plus 1TB portable hard drive.
It already seems like my Safari is working better! I think? We will see, and if so, thanks so much for your help. Guess I should run EtreCheck again?
Too complicated for many of us and too many steps to follow! I think that EtreCheck is working for me and very simple.
Go to your hard drive level System folder/Library, then Extensions and remove the 2 files below.
[not loaded] net.pocketmac.driver.BlackberryUSB (3.0.11 - 2016-06-03) [Support]
[not loaded] net.pocketmac.driver.BlackberryUSBDev (3.0.11 - 2016-06-03) [Support]
Then try Find Any File to see if you can locate any more pocketmac or Blackberry files.
Well I found two files that said BlackberryUSB and dragged them to trash. I hope they were the right ones.
Thanks
You are welcome.
Safari keeps freezing with El capitan 10.11
