HT203768: Get help finding missing information in iCloud after restoring an iOS device
Learn about Get help finding missing information in iCloud after restoring an iOS device
-
All replies
-
Helpful answers
-
Jun 26, 2016 10:29 AM in response to reneefromglendoraby jdo_apple,Hello reneefromglendora,
Thanks for that info and choosing the Apple Support Communities. I know how important getting this data back on your iPad is to you.
Based on what you stated, it seems you may be able to recover the data from this app by restoring a recent iCloud or iTunes backup, as that app and the app’s data should be in there.
Restore your iPhone, iPad, or iPod touch from a backup
Cheers. -
Jun 26, 2016 10:32 AM in response to jdo_appleby reneefromglendora,No I have deleted the data from the cloud when I restored from the cloud
the app was there but without the data
On Sunday, June 26, 2016, Apple Support Communities Updates <
-
-
Jun 26, 2016 11:01 AM in response to reneefromglendoraby jdo_apple,Thanks for your reply and that additional info, it really helps! The next step you can try is to go to iCloud on a computer, sign in with your Apple ID and password, then select Settings > Advanced, and click Recover Files. If this doesn't recover the data you need, your next step will be to contact AppleCare phone support, as they have tools and resources for situations like yours.
Apple - Support - Product Selection
Cheers and have a great day!
